I don’t like Sheraton but this hotel is a little bit different. The decoration is still old money but the room and location makes it worth it. It is located in central area of San Gabriel where you can walk to tons of authentic Chinese restaurants if you like Chinese food. The room space and quality is above average. I used suite night award so I can get the biggest suite in the hotel. They also have a small pool.
Ryan, we are happy to hear we exceeded your expectations with our spacious accommodations and ideal location. We appreciate your helpful feedback. We would love to host you again soon here at Sheraton Los Angeles San Gabriel and share another five-star experience.
Management Definitely Needs an Overhaul. This had to be the absolute WORST stay with a Marriott property. I had 2 back-to-back reservations one for 1 night and the 2nd for 2 nights. I had called the hotel prior to arrival and advised of the two reservations to be cross-referenced in order not to move rooms. Upon check in the Front Desk was clueless about this and I had to tell them again so there was no cross-reference as they made me check out the first morning and re check in as they disarmed my key. The Front Desk knows absolutely nothing about the property they work at. Upon check in I was given a parking pass for the garage and was not told the directions to use it. So, I went into the garage and was told by Security that it had to be scanned. I could not back up as there were cars behind me, so the Security Guard helped. This is definitely important information that the Front Desk needs to be giving their guests. Next, all advertisements for their Lobby Bar says they open at 4:00pm and the Front Desk verified this. So, being hungry and thirsty we waited for 45 minutes till 4:00pm. Well, 4:00pm came and went and the Lobby Bar was dark and unattended obviously not open. Other people were waiting also as all information said 4:00pm opening. The Lobby Bar really does not open till 5:00pm and guests are not being told this or the advertisements not updated. Since I was not getting answers from the Front Desk I asked for a manager, she gave me a room service menu that can be ordered from which was all Asian food options and advised that this menu can be ordered from the Lobby Bar but not till it's open. A large hotel as this needs to have these amenities available for the guests who arrive in the afternoon as check in is 3:00pm and drink or food service not offered until 2 hours later, not a good way to run a property. So, being hungry our only option was to walk somewhere to dine. The problem is this property is located in China Town so all you have for dining options is Asian food and small cafeteria style eateries. I like Asian food this is not the problem; the issue is the property does not have any dining options that is not Asian and only available after 5:00pm. We took our business elsewhere.
The room was comfortable, and this is the only thing positive I can say about this hotel.
Maid service was a joke as they do not check or refill the shower amenities. The Conditioner was out so I took off the bottle from the wall and placed it on the shower floor alerting the Maids to check this and please refill. This did not happen, as when I came back to my room the container was still laying on the shower floor and not refilled. Also, never replaced the Toilet Paper. Yes, they had been in my room as the trash was emptied, bed changed, and towels replenished. Really, the Maids need to pay attention to everything, as even when it is blatantly obvious things need to be replaced, they do not, is this not their job? Never will I ever stay at this hotel again or recommend it. This hotel needs a management overhaul as it's ran terribly, and management / front desk are clueless.
Thank you for taking the time to provide such detailed feedback about your recent stay. Please accept our sincerest apologies for the numerous issues you encountered, which are far from the high standard of service and hospitality we strive to offer. We are particularly concerned about the miscommunication and inconvenience you experienced. This situation should have been handled more seamlessly, and we regret that it caused you frustration and inconvenience. We also understand your comments regarding the limited dining options and the need for more variety, especially during the afternoon hours. We will review our current offerings and operational hours to ensure that we are meeting the diverse needs and preferences of all our guests. The issues you mentioned with housekeeping are unacceptable, and we will be addressing these with our team to ensure that our standards are consistently met in every aspect of our service. We truly value your business and would like to assure you that we will use your feedback as an opportunity to improve. We hope that you will consider giving us another chance in the future to restore your faith in our property and provide you with the high-quality experience you expect and deserve from our Brand.
I stayed here 4 nights with my wife and my dog.
Really enjoyed staying here and actually felt like a high end hotel you'd get in Asia.
1. Facilty - Really impressed with the decor. Bright, modern but warm.
As soon as you walk in, lobby alone is quite impressive for a building of this size.
Also, the diffuser used at the hotel seems like sandalwood, not too strong but very elegant. Loved it. Gym is clean and sufficient, pool area is small but quite nice. Really the courtyard in the middle of the hotel.
2. Service - Everyone that I have interacted at the hotel, Liz & Sophia from the front desk, and Mark L from Club Lounge was so friendly and helpful. We stayed at Hyatt House right before this stay and can totally feel the difference. It really seemed like staff at Sheraton San Gabriel "cared" which seems rare these days in the U.S.
3. Room - Everything was immaculate and clean. Bedding and pillows were plush and comfortable. Decent sized room with lots of sunlight if one wished. Very well appointed. Decor was definitely relaxed, I'd call modern classic. One can easily tell this hotel is well run and maintained.
4. Location - In the middle of SGV, Asian food capitol of SoCal, if not all of US(w/ exception to Korean food). It's conveniently off of 10 fwy near Del Mar so you can easily go to LA/OC.
5. Breakfast - Breakfast at the Club Lounge is quite good(given it's complimentary). Excellent are the espresso, hot breakfast items(eggs, sausages, etc) and the fruits. I must say the fruits are the most impressive, fresh, ripe and juicy. Whoever sources these fruits should be given a medal. Service is top notch as well. Mark L. who served us on the last day left quite an impression. His level of service was that I received at top notch restaurants. Only thing I would improve here would be the bread selection.
Overall, this hotel exceeded all of our expectations and than some. I have noticed significant drop in service after service for many hotels but this one excels. I have not cared for Bonvoy but because of this experience, I may switch from Hyatt. (Hilton, you still suck) If you have plans to visit LA, I would strongly recommend this hotel. Absolutely the best experience I've had in US hotels in recent times!
Thank you for choosing to stay with us at Sheraton Los Angeles San Gabriel and taking the time to share your heartwarming review! We are thrilled to read about your wonderful experience from the elegant decor, the aromatic ambiance, our clean and sufficient gym, to the inviting courtyard in our hotel. We’re especially delighted to know that our team, notably Liz, Sophia, and Mark, provided you with friendly and helpful service that made your stay memorable. It's also lovely to know that you found the room to be immaculate, comfortable, and well-appointed and that you were able to enjoy the strategic location in the middle of San Gabriel Valley. Your compliments about the breakfast, especially regarding the quality of fruits and the outstanding service in the Club Lounge, mean a lot to us. We appreciate your constructive feedback regarding the bread selection at breakfast. Your kind words have genuinely uplifted our spirits, and we sincerely hope to have the pleasure of welcoming you, your wife, and your furry friend back to our hotel in the not-so-distant future.
This property looks grand and well placed in the San Gabriel community like it’s been there forever. I learned it was built from the ground up, and done with style in the last five years.
The lobby is expansive, light and airy and comfortable with ample seating.
I was delighted to be upgraded to a beautiful One Bedroom Suite which had a lovely view into a garden courtyard.
The bedroom didn’t have Windows (which helped with the morning sun) but I discovered some well hidden switches which illuminated the bedroom with a soft glow. Large flat screen in the Bedroom was adjustable to various viewpoints in the bedrooom.
The bathroom featured a large soaking tub as well as a spacious walk in Shower.
The living room had a second flat screen, comfortable seating and wet bar with microwave and refrigerator.
An interesting feature of the hallways were the elevator lobbies on each floor. They were spacious, almost as if an entire floor could be rented with event space right off the elevator on each floor.
The lounge was open in the morning for breakfast, although my schedule didn’t permit me to visit. It appeared there was an Espresso machine. I did pop by in the afternoons for water, soda and nuts and snacks.
Parking was Valet or Self Park with ample spaces. The parking entrance often had security sitting at the entrance for an added layer of security.
There is an actual Starbucks attached to the property. There was also a nice bar and restaurant in the lobby. The hotel is located in a community of various Asian Cultures and the Hotel Restaurant offered some Chinese and more Western Dishes. There was a more formal restaurant (Japanese I believe), which I did t visit. A variety of other cuisines were available in close proximity including Vietnamese, Thai, and a Hawaii Supermarket for snacks.
There was some confusion about payment upon my arrival, but it was quickly and satisfactorily resolved by the General Manager who was a pleasure to meet and work with.
When my weekly travels find me in Los Angeles, I’ll most definitely return to this thoroughly delightful and comfortable hotel.
Your detailed review paints a vivid picture of our property, and we couldn't be more pleased to hear about your positive experience. We're thrilled that the aesthetics and amenities of our hotel, from the design choices to the spacious suites, resonated so well with you. Additionally, our team, especially the General Manager, strives to provide impeccable service, and it's gratifying to know that any confusion was swiftly resolved. The surrounding community and the blend of cultures it offers is something we cherish, and we're glad you had the opportunity to explore and enjoy various cuisines. It's delightful to know that you'll consider returning on your next trip to Los Angeles. Your kind words are truly appreciated, and we look forward to your next stay here at Sheraton Los Angeles San Gabriel!
Great hotel 🏨 . Great service. Very safe. Our experience at this hotel was incredible. The hotel is filled with wonderful service providers, from the security officers in the garage to the entire hotel staff. Hats off to the breakfast staff especially the young lady on the floor.
Thank you so much, Alex, for sharing your wonderful experience at Sheraton Los Angeles San Gabriel. It's heartening to hear that you felt safe and appreciated the dedication of our team, from security officers to the entire hotel staff. A special shoutout to our breakfast staff and the young lady on the floor. We'll be sure to pass on your commendation. We strive to offer top-notch service, and it's feedback like yours that motivates us to keep going above and beyond. Hope to welcome you back soon for another memorable stay!
