My recent experience at Sheraton Los Angeles San Gabriel was deeply disappointing. The customer service, especially from Starbucks side Lena, Rudy, and from Sheraton Marriot side Alex Viyar, and Paolo Dimailig, was appalling. They dismissed my legitimate requests about rewards redemption and even said, "I cannot read what you are showing me. We are not going to help you in here." As a Marriott Bonvoy Elite Member, I felt disrespected and undervalued. If these individuals are unable to provide basic customer service to a legitimate concern or even learn how to READ the information presented to them, and they feel they need to gun down customers, I question their suitability for their roles. I see upon entering here these aggressors are frequent bullies, and a COPY and PASTE response will NOT cut it off. I strongly advise potential guests to consider other options, where their business will be appreciated, and their concerns will be addressed

Nice hotel with a beautiful lobby and good sized room and bathroom!

Lots of restaurants nearby. My in laws had access to the lounge and their food selection was very nice.

Unfortunately we didn’t get to use the pool or their amenities but our family enjoyed our stay.

Our family booked a hotel for 4 days through Agoda (including wifi and breakfast). When checking in, the receptionist instructed us to go down to the reception tomorrow morning to receive a breakfast voucher. However, when we went down to receive the voucher in the morning, Mr. Paolo Dimailig refused to give us the breakfast voucher with an unfriendly attitude despite our explanation that we booked through Agoda with breakfast included. The breakfast was also not good with few choices and the fruit (melon) was rotten and had a fermented taste. We thought the service and attitude here were not good and seemed to be discriminatory.