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ajcompass17
California

Not for me

3.0 of 5 bubblesReviewed Jan 2, 2024via mobile
While the beds were comfortable and the rooms were clean, i would not stay here again. I didn’t care for the area. The service at the bar and restaurant was exceedingly slow, and the menu limited. Hotel very dated in appearance. Glad I used points to stay rather than points.
Date of stay: January 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Navarro-Sigala, Guest Services / Front Office at Hilton Los Angeles/san Gabriel, responded to this review
Responded Jan 3, 2024
Good afternoon ajcompass17,

Thank you for taking to time to share your experience during your recent stay at our hotel. Please accept my apologies as you mentioned that you've experienced some issues with the level of service provided to you at our Restaurant/Bar. We encourage you to contact us directly to discuss your stay in further detail. We appreciate the feedback as it gives us an opportunity to continually improve our services to all of our valued guests. Please let us know if we can be of any assistance to you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (1,025)
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    8 - 13 of 1,025 reviews
    Reviewed November 30, 2023

    Booked to stay at the Hilton San Gabriel in November whilst passing through from Australia to the east coast. Due to an early flight arrival, no wait in getting a hire car, and very little traffic on a Sunday morning, I arrived at the hotel earlier than had been planned. Sadly there were no rooms available due to the hotel being booked up the previous evening, even for a paid early check in, so I did have to wait a few hours before checking in. However I made the most of it and walked around the area, had a coffee and some lunch, and returned to the lobby where the friendly team advised to come up at an allocated time to see if a room had become available. A room was allocated at the time in question, and was located on the western side of the building looking over San Gabriel/Alhambra. I was given a Honors bag at check in with some water and snack mix, and there were bottles of water in the room as well. The room and hotel are well kept, the room was clean and was comfortable for my three night stay. Albeit some of the decor and fittings are a little older, especially the ones in the bathroom, everything worked fine. Room service was used on the first night, the meal was good and the price was about right for room service. A service charge was clearly stated on the bill, was in plain sight and wasn't hidden, which is good. The reason for choosing this hotel was to keep my hotels all with Hilton for the trip (for Honors benefits), it is well rated with a cheap parking option, and is located in a more suburban area away from the hustle and bustle of busier tourist areas.

    Hotel Facilities: There are dining options onsite, but I only used the room service option on the night I arrived. A shop where you can buy drinks and snacks is available onsite. Parking was affordable at $10 per night. Parking can be found at ground level, whilst there is more parking downstairs underneath the hotel where I found plenty of spaces. It should be noted that there are electric vehicle charging stations in the underground carpark as well, but I am unsure of the charges for this service as I did not need to use them. There is a pool available to guests, but I did not use it on this stay.

    Airport Transport: No airport transfers at this hotel as it is found in suburban LA. However driving to and from takes about 40-60mins from LAX depending on traffic.

    Public Transport: Easy access to metro buses can be found out the front and opposite the hotel. Some services link up to the El Monte Busway at the I-10 a few blocks from the hotel.

    Around the area: There are many restaurants surrounding the hotel. Fast food can be found within walking distance from the hotel, as well as chain coffee stores, pharmacies and a supermarket. Gas/Petrol stations can be found close by as well, and being close to an interstate there is good access when driving for sightseeing in LA and beyond.

    In summary, a nice hotel with a great team who were very friendly and accommodating. The rooms were clean and comfortable, and the hotel has decent facilities. The location is good with restaurants close by and fast food options a short walk/drive away. Public transport is available, but driving is recommended especially if you are touring around beyond the major tourist sites.

    Date of stay: November 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank kommissartodd06
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed November 14, 2023 via mobile

    Nice, clean hotel. Beds and pillows were comfortable but my room was very noisy from mechanical equipment on the roof so I did not get much rest here. Parking was easy but does cost $10/night. Breakfast was very overpriced and honestly not that good so I only bought that one morning. Overall good stay but probably should have requested another room.

    Room tip: No free parking, only Chinese restaurants within walking distance
    Date of stay: November 2023
    Trip type: Travelled on business
    Thank 541dennisb
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tom Kubo, General Manager at Hilton Los Angeles/san Gabriel, responded to this reviewResponded November 15, 2023

    Dear 541dennisb,

    Thank you for taking to time to share your experience during your recent stay. We apologize that we did not quite meet your expectations, if you would like to contact us directly to discuss in further detail, please call the hotel and ask for the manager on duty. We appreciate the feedback as it gives us an opportunity to continually improve our services to all of our valued guests. Please let us know if we can be of any assistance to you. Thank you for choosing Hilton San Gabriel.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed November 8, 2023

    In early 2023 I made a reservation at another Hilton hotel but, a few months ago I was informed the opening of that hotel has been delayed and I was offered this hotel as an alternative by Tom Kubo and Darwin Wang. I was a little leery at first but they both answered every question I had and did everything possible to assure me all would be fine and tended to me, for all my needs, even though this was during a time when, due to a premiere local event, most hotels were already all booked. I wasn't sure exactly what to expect as I had never stayed at the Hilton San Gabriel but, I can honestly say, I definitely plan on returning! The entire staff were SO friendly and helpful; from the parking attendants to the front desk staff, to the restaurant and bar staff. Always with a friendly smile and asking if there was anything they could do for me/us. The room was superb and offered all amenities ever needed. Tom/Darwin, THANK YOU AGAIN for offering me this absolute wonderful alternative!!

    Date of stay: November 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Rachel S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tom Kubo, General Manager at Hilton Los Angeles/san Gabriel, responded to this reviewResponded November 9, 2023

    Dear rachelsB5096ZW,
    We are so happy to have had the opportunity to welcome you to Hilton San Gabriel during one of the busiest times of the year. Thank you so much for the great comments and review. We hope we have gained a customer for life and look forward to welcoming you back again in the future!
    -Hilton San Gabriel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed November 4, 2023

    I enjoy coming to this Hilton property. It is extremely clean, the staff is friendly and welcoming. Parking is relatively easy and for LA inexpensive. The night time security guard is quite a sweet man always saying hi and I appreciate seeing him. The front desk is a very nice group of people whom I enjoying coming in and say hello. Very accommodating. The rooms are pleasant, clean, and good amenities. I love the choice of shower or tub in most rooms. Views are decent- I do prefer the views of the vistas and mountains. The breakfasts are great. I choose between the instant noifles( Ramen) or omelet. The staff always heat me by name. And always have a kind word. Often I leave my luggage to be held while I go to work, though I have the option of late checkouts. I come here weekly- I have many choices but this is my go to hotel when I work in Pasadena

    Date of stay: November 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hilton Hotels & Resorts
    Thank Anita090703
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tom Kubo, General Manager at Hilton Los Angeles/san Gabriel, responded to this reviewResponded November 6, 2023

    Dear Anita090703,
    Thank you for much for the kind words and positive review. We love hearing that we are your go to hotel when you are here to work in Pasadena. We thank you for choosing Hilton San Gabriel as we do know there are many hotels to choose from in the area. If there is anything we can do to assist you, please let us know, we are happy to assist!
    -Hilton San Gabriel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed October 23, 2023

    We had just come from a big-name resort in Palm Springs, and I felt like I was coming home to a good quality Hilton hotel. My experience at this hotel was better than the big-name resort. Very friendly front desk staff. Nice amenities in the room (eg, shower cap, good tea and coffee selection) and the room was very quiet and clean. Comfortable bed and good towels. We felt well taken care of. There is plenty of paid parking underground and some restaurants within walking distance. Would stay here again.

    Date of stay: October 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank denverista
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tom Kubo, General Manager at Hilton Los Angeles/san Gabriel, responded to this reviewResponded October 24, 2023

    Dear denverista,
    We appreciate the positive review and we are sorry to hear about your experience in Palm Springs. We have some of the most caring and friendliest team members, we wouldn't be the hotel we are without them! Thank you for sharing and we are very happy to hear that you felt very well taken care of while at our property. We look forward to welcoming you back in the future and if you ever need any assistance, we are here to help!
    Thank you for staying with us...
    -Hilton San Gabriel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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