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All reviews rooftop bar shopping and dining westfield mall restaurants and shops hotel guests valet parking rooms are spacious silicon valley continental breakfast oatmeal business trip nightlife balconies california
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Reviewed October 7, 2018

I stayed in Valencia for almost 1 week.
pros:
- clean rooms
- refusing the room service during your stay gets you some credit for good from your mini bar (look for a door note inside the room for details)
- polite staff
- amazing breakfast included
- pool & hot tub
- fitness room
- lots of shopping and dining if you are into it
- Winchester house across the street

cons
- two elevators to get to the rooms
- little miscommunications between the hotel team (if you request smth, don't forget to follow up)
- gets very noisy on the weekend
- lots of traffic just to get to and drive from the hotel during business hours

Room tip: quiter rooms have windows facing inside of the patio
Date of stay: October 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tamara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 3, 2018 via mobile

Hotel is run down. Feels generic and souless. Area is good. Internet wifi is an embarasment. In the tech center of the universe you get 2 Mb/s free. There is no option for high speed. I called the front desk and after 15 minutes with tech support they enabled high speed which got me 8 Mb/s. Maybe that's enough for browsing but if you need internet for work stay elsewhere.

Date of stay: October 2018
Trip type: Travelled on business
1  Thank Mischa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 2, 2018

Suite hospitality awaits at Santana Row’s only hotel. Hotel Valencia, an upscale, boutique hotel with a nod to Old World Spain that includes lots of extra touches that will be sure to make your San Jose visit a memorable one. We appreciated the well-appointed and luxuriously comfortable rooms. Terrific experience all around!

Room tip: Balcony with a view if available is worth it! Got to sleep with door open :-)
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank CaliforniaExplored
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 1, 2018 via mobile

Pros: located in beautiful Santana row with lots of eatery’s and shops. Breakfast is included, but simple. There is a mini bar and also the lobby is very nice as well as the outdoor patios. Valet is fast and three choices of newspaper every morning.

Cons: The rooms, at least ours had a bit of a smell. The bathrooms are dated. There is not ample plug ups near the beds. Not good for a Silicon Valley guests.

Date of stay: September 2018
Thank rxheel2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent G, General Manager at Hotel Valencia - Santana Row, responded to this reviewResponded September 11, 2018

Dear rxheel2018,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Brent G.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2018

I've walked by this hotel in the past while shopping on Santana Row but never had a chance to stay here. Went there recently for a work related meeting and all I could think was "wow" about the entire experience. Staff was great, check in was fast, room was fantastic with great decor and a comfy bed and considering where this is located, amazingly quiet! The 7th story outdoor bar/patio was a great place to watch the sunset with a glass of wine. Convenient parking either with valet or self parking and more restaurants in walking distance than you can partake in unless you have a week there. Wish I could've stayed more than 2 nights!

Date of stay: August 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank 556danaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent G, General Manager at Hotel Valencia - Santana Row, responded to this reviewResponded September 10, 2018

Dear 556danaa,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Brent G.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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