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All reviews double tree cookies sushi bar close to the airport rooms are large per day sjc airport silicon valley shuttle service sprig conference freeway convenience starbucks event proximity
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Reviewed 5 weeks ago

The room was large but needs to be updated. Was not worth the rate that I paid for the night. Rooms were clean and staff was nice. The rate should have been no more than $150 per night. I will stay again but not at the rate I paid

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank stephanielL4682AX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded 4 weeks ago

Dear stephanielL4682AX,

We thank you for taking the time to post a review. We are delighted to hear that your room was large and clean. Also, that the staff was nice. We apologize you did not get the value for what you paid for. Again, thank you for your post and we hope to see you again soon.

Warmest welcome,
Alejandro Chernacov
Marketing eCommerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Rooms are very pricey for what you get. Rooms are very outdated.

No upgrades for Diamond members. Or if you do, it’s just a microwave.

Front desk agent was very rude and abrupt to hang up.

Recommend staying elsewhere. Not this Hilton or go Marriott.

Date of stay: November 2018
Thank MOZ56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded 4 weeks ago

Dear MOZ56,

We appreciate you taking the time to post a review. We sincerely apologize the Front Desk agent was rude and abrupt. We are sorry you did not get an upgrade as a Diamond Member, we are booked at capacity and there might not have been a room available. We take your feedback very seriously to continuously improve. Your comments will be shared with our Management team to improve as we move forward. We thank you again for your post.

Sincerely,
Alejandro Chernacov
Marketing eCommerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 12, 2018

Hotel is airport close and offers a free shuttle. Property itelf is well-maintained with friendly staff.
The bar was good. The breakfast buffet was well-stocked.
I paid over $500/night which seemed a little excessive but then this is the heart of silicon valley.

Room tip: Anything above the first floor would be good
Date of stay: November 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank TerryfromToledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded November 12, 2018

Dear TerryfromToledo,

We thank you for taking the time to post a review. We are glad you found our location and shuttle services convenient and useful. We are happy to read our property is well-maintained, our staff was friendly, and you enjoyed our different dining options. We appreciate your comments and hope to see you again soon!

Warmest welcome,
Alejandro Chernacov
Marketing eCommerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 10, 2018

The room was filthy. The bathroom fixtures were dirty and there was mold which caused a migraine. The wood bathroom door was peeling leaving splintered wood exposed. The busy street noise could be heyall night.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Dream13654842606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded November 12, 2018

Dear Dream13654842606,

We thank you for taking the time to post a review. We apologize for your room being dirty and moldy causing you a migraine. As well as the door leaving splintered wood exposed. Your feedback is important to us and will be used to make continuous improvements to our property moving forward. Again, we thank you for taking the time to leave us a review.

Sincerely,
Alejandro Chernacov
Marketing eCommerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 9, 2018 via mobile

For the high price they charge, this Doubletree should be a top notch hotel where guests don’t have to worry about things such as a sink in the bathroom backing up. When you pay $400+ per night, all the little details must be taken care of.

Date of stay: November 2018
Trip type: Travelled on business
Thank al3g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded November 10, 2018

Dear al3g,

Thank you for taking the time to share your review with us. We are truly sorry to hear that your recent experience at our property was disappointing. Your feedback is important to us and will be used to make continuous improvements to our property moving forward. We cannot apologize enough for your experience at our property. We will be sharing your feedback with the rest of our management team in order for necessary improvements to be made moving forward. We appreciate your feedback and take it very seriously.

Sincerely,
Chad Buthker
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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