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“convenient for large families”

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Staybridge Suites San Jose
Ranked #22 of 75 Hotels in San Jose
Certificate of Excellence
Reviewed 9 August 2017

This hotel has suites type apartments that are convenient if traveling in a group. It offers an ok breakfast and dinner. that is very fine if you are eating at the hotel.. then it gives your money back. Also the include washing and drying which you do not pay extra. They offer a light cleaning service meaning only beds and change of towels.. so no big cleaning but every week.. which is so sad. they offer free wifi that works fine.
The pool is ok, they offer pool towels but late in the afternoon they are out.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MMG2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Staybridge Suites San Jose, responded to this reviewResponded 23 August 2017

Hello MMG2006,

Thank you so much for staying with us and for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you had a satisfactory stay at our hotel and enjoyed our laundry facilities. Also, I'd like to take this opportunity to advise you that StayBridge Suites brand caters to extended stay guests that's why housekeeping is only done in a weekly basis. We know that you have your own way of doing things and you just want the freedom to travel however you like. Nonetheless, this feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGService

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7 - 13 of 181 reviews

Reviewed 28 July 2017

This was my fifth trip to the Staybridge Suites San Jose over the last few years and I am well overdo for a review.

This is an older Staybridge property that was most likely bought from another hotel and retrofitted to Staybridge. There are 23 pods of 4 rooms, Each pod has two upstairs and two downstairs units, It is located close to US 101 and just a few minutes from downtown San Jose.

This stay we were greeted by two enthusiastic and very helpful young men. They offered a lot of information about the hotel and one let me spin the wheel and earned an additional 2.000 points. There could not be better ambassadors for the hotel.

Even though our booking was for a one bedroom suite they upgraded us to a two bedroom unit. The unit was like a small apartment. Nicely furnished and very comfortable. Everything was spotlessly clean.

Being it was Wednesday they had a very nice managers reception at 530. Hamburgers and hot dogs with all the fixings and a nice selection of steamed vegetables. The kitchen staff despite a heavy volume of people was helpful and smiling.

The beds proved to be comfortable and the room relatively quiet. My only complaint was that the folks upstairs arrived at 2 am and kept talking outside our window for nearly an hour.

The breakfast was also outstanding with a wide selection of hot and cold items. With the large number of foreign visitors they also included steamed veggies and rice with breakfast. Something I enjoyed. A very nice job all around. Again when I needed something from the front counter such as hand lotion they were quick to help me and always with a smile.

This is a great property and thanks to all the staff there that made this another enjoyable stay!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank DCSacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

It's a cosy hotel and was given a suites with 3 beds , 3 tv's and nice living hall. The breakfast is free with the room charge and the change / rotate of food serving everyday does help .

Only problem is there is no dinner available and for a Asia guy who can find food even at 3am in most of Asia find it annoying .

With the small swimming pool and open surrounding do help in reducing the stress of my traveling and jet lag

Stayed: July 2017, travelled on business
Thank ricekoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2017

I spent three weeks working in Sunnyvale, liked the apartment like feel of Staybridge room. Clean and comfortable. Rooms were a little dark and if you want privacy you have to close the curtains which blocks all light, Someone made the bed and cleaned the kitchen almost every day - if housekeeping came by early (8:30am sometimes) I sent them away they did not come back later.

  • Stayed: June 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank stephenjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2017 via mobile

Staying here for few nights, check in was quick and everything seemed ok at first. When I got to bed at night, I found out the beddings are from Holiday Inn and Holiday Inn Express, especially the comforter looks aged.

Called the next morning front desk and IHG customer service, been told they will take care of it, but when I came back, those old Holiday Inn and Holiday Inn Express beddings are still on my bed. Called the front desk again, one guy told me that's all they have because IHG is a big happy family, and that's why they share the old beddings between hotels.

Maybe some people don't care, but what's the brand name for, must have it's meaning and value to maintain to make the brand last long.
If sharing beddings between IHG different brand names hotels is ok, then share the new beddings, don't share the old used ones! And from my point of view, this Staybridge Suites San Jose management team doesn't take their brand seriously!

Stayed: May 2017, travelled with family
Thank digimana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Staybridge Suites San Jose, responded to this reviewResponded 10 June 2017

Hello digimana!

Although it's good to know that you were able to check in with ease, it is regretful to learn that there was an issue with the branding our our mattresses and their upkeep. We are proud of the Staybridge Suites brand and we also aim to consistently provide cozy and clean accommodations fit to be considered your second home. Please know that your remarks will help us better the amenities that we offer to make sure that every stay will be a complete success. In spite of the shortcomings, I still want to thank you for opting to stay with us and I'm hoping that you can give us another chance to host your stay so we can earn back your trust.

Warmest Regards,

Gian M
Case Manager
IHGService

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Reviewed 3 May 2017

Stayed 3 times recently. I like the suites - nice and big. Room size is excellent for a place like Santa Clara. Suites include Fridge/kitchenette for somebody staying longer. I believe they also have laundry machines. Slightly older property - so sometimes you may get a room with slightly worn out furniture (happened to me once).

The included breakfast buffet is better than most places in this class. One problem that I do have is that for uncut fruits, they seem to keep oranges on most days. My experience is that Bananas is the one of the most loved fruits since it is so easy to eat but somehow this hotel insisted on keeping oranges which is a hard fruit to handle. I guess by keeping oranges, they don't have to worry about replenishing them since nobody seems to take them. C'mon management - if a guy is paying $200+ for a room, surely you can afford for the guy to walk away with a 25cent banana. Don't be penny foolish.

The staff is spotty on asking IHG members if they want their free gift (packet of trail mix) when checking in. I had to ask the person checking in about it since I could see it behind the counter - but I shouldn't have to ask.

My biggest issue is with their AC system. All my 3 stays which were different rooms had AC issues. First stays I managed since the outside temperature was good enough that I didn't need AC or heat. But on the last stay, I did need the AC and that was a problem.

There is one more fatal flaw that should keep anybody away from this property/StayBridge's and it is not this property's fault. When I saw my IHG statement, I noticed that I received very few points from my stay. Turns out that IHG discriminates against Staybridge Suites - other brands in the IHG chain generate 10 points per $ but Staybridge only generats 5 points per $. Not sure why but personally, that kills the fringe benefit of business travel. You travel on business, earn points and use them for vacation - nice tradeoff for the hassle of business travel. But IHG has taken that fun out. My other hotel programs have richer rewards than IHG and then they top it off with cutting it in half is like a slap in the face. Really - IHG expects people to say there? [Given that it is not that much cheaper].

  • Stayed: April 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank PrincipalMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Staybridge Suites San Jose, responded to this reviewResponded 19 May 2017

Hi PrincipalMember,

Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our suites and breakfast buffet among the others. However, I was concerned to see that you were not impressed with our fruit selection at breakfast, staff recognition for members, and the AC. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns. We have also taken note of your comments regarding the points for our StayBridge Suites.

Again, thank you for the review and for staying with us. I hope that we would have another chance to accommodate you again in the future.

Regards,

Mike F.
Case Manager
IHGService

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Reviewed 21 March 2017

I stayed there for close to 4 weeks. It is well maintained and in a peaceful locality, close to downtown area. Breakfast served was of good quality and they have good shuttle service. Though I had bad experience twice with shuttle service but overall its ok.

  • Stayed: December 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Aashish K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites San Jose

Address: 1602 Crane Ct, San Jose, CA 95112-4201
Phone Number:
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in San Jose
#10 Family Hotel in San Jose
#13 Business Hotel in San Jose
Price Range: $222 - $495 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites San Jose 3*
Number of rooms: 114
Official Description (provided by the hotel):
The Staybridge Suites San Jose is an all suite property an ideal place to Get Comfortable whether it be for Training, Corporate Travel, or Leisure Travel. Staybridge Suites is perfect for your next extended stay and a great alternative to a corporate apartment or temporary housing. Each suite has a fully equipped kitchen, a separate living room and large desk with free high speed internet access. Complimentary daily breakfast buffet is provided and a Sundowner reception Tuesday Thursday evenings. Located in the heart of Silicon Valley only 1 miles from San Jose Airport and just 4 miles from downtown San Jose, HP Pavilion, home of the San Jose Sharks! Close to Paramount s Great America (Package Available), Winchester Mystery House, Raging Waters, and San Jose State University and Santa Clara University.We are a pet friendly hotel, and conveniently located to 101 and 880 Freeways. We are within 30 miles to Santa Cruz Beach and Boardwalk, Bonfonte Gardens and the Gilroy Outlets.We are located close to many top Silicon Valley companies such as Cisco, IBM, eBay, Hitachi, and Adobe Systems. Whatever the reason for your travel is, we would love for you to join our Priority Club and stay with us while in San Jose. ... more   less 
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Also Known As:
Staybridge Suites San Jose Hotel San Jose
San Jose Staybridge Suites

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