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Holiday Inn San Mateo-San Francisco SFO
Ranked #5 of 12 Hotels in San Mateo
GreenLeadersBronze level
Reviewed 8 May 2012

Just wanted to say, the rooms are large and nice, parking is free, and breakfast in the restuarant (while not free) was good!. The manager (Rema Marans) helped us with an additional stay and Kara at the front desk was very friendly and helpful.

  • Stayed: April 2012, travelled with family
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Thank Darren J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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210 - 216 of 297 reviews

Reviewed 4 May 2012

Spending 4 nights at this great hotel was really a pleasant surprise. We were given a free upgrade to a big on- bedroom suite (with a separate living area). The room is spacious, very clean, looks as if it has been newly renovated. The young lady at the reception who checked us in was new, not well informed regarding safety deposit boxes in the lobby, nevertheless she was friendly and helpful.
The pros are: windows are doubled glazed and can be opened, the airconditioning is excellent. Free parking and free internet.
The cons are: the supposedly "high speed" internet is actually very slow and sometimes no access at all which can be very disappointing. No free breakfast. These are the reasons why I just can rate this hotel "very good" instead of excellent.
We'll be staying in this hotel if we visit the area again.

  • Stayed: April 2012, travelled with family
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Thank Maximilliane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2012

Upon arrival to the hotel, my 84 year-old dad, my sister and her husband, and I discovered that the 2-bedroom suite we had reserved was inadvertedly overbooked, and unavailable. Rema and Matthew were gracious and wanted to accommodate the needs of our family. Rema was able to get us two lovely rooms, one of them was the last room available. We were grateful for a good night's sleep after a full day of travel. We appreciate the understanding and assistance.

  • Stayed: April 2012
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1  Thank AnnTranberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

Stayed two nights and parking was reasonable and the room was fine and spacious. The staff were very nice and helpful and we would stay there again.

  • Stayed: April 2012
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Thank debbytennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2012

For any of your travel needs in the San Mateo/San Francisco airport area this is the place. Great central location for most of your travel plans. Easy access to the 101 freeway. If you have extra time on your hands, Poplar Creek Golf Course is just down the street.
Very nice, clean and comfortable rooms. Nice amenities including a restaurant/bar on site with a complete menu.
Most importantly I need to mentioned the staff. There was an abundance of smiles and "how is everything" ? I had the pleasure to meet "Rema" the Sales Coordinator. I just can't say enough about this wonderful lady. Rema has no limitations when if comes to accommodating her guests. She is professional, personable and treats you like family. Let her be your "go to person".

  • Stayed: March 2012, travelled with family
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Thank grammynancy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2012

If you are traveling on business and have use of their business office services, I would highly recommend this hotel. Ask for Rema and all will be taken care of--conference rooms, guest bookings, pretty much everything you will need to get your business completed. The busines office and staff rank right up there with the best I have encountered in my nearly 20 years of traveling and conducting business on the road--humble chain hotel, top notch business service.

  • Stayed: March 2012, travelled on business
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Thank TJNedens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

The hotel is a little run down, but the service was great. I recommend one a bit further from the airport (if location isn't an issue) for a nicer H.I

  • Stayed: February 2012, travelled on business
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Thank Jessieriboli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, ihgcare at Holiday Inn San Mateo-San Francisco SFO, responded to this reviewResponded 26 March 2012

Dear Jessieriboli,

Thank you for taking the time to review our hotel. I was sorry to hear some aspects did not meet your expectations. I am pleased that our staff was able to off set this displeasure with great service. All of our reviews are evaluated by management, and your review is no exception. Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,
Brenda J.
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Mateo-San Francisco SFO

Address: 330 N Bayshore Blvd, San Mateo, CA 94401-1235
Phone Number:
Region: United States > California > San Mateo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in San Mateo
#3 Family Hotel in San Mateo
Price Range: $148 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Holiday Inn & Suites San Mateo / San Francisco SFO is the newest and most modern hotel in the area. Conveniently located off US-101, we are situated among fine dining, world-renowned attractions, endless shopping possibilities and vast business opportunities. Our prime location places you within minutes from the San Francisco International Airport, Downtown San Francisco, Golden Gate Park, Monster Park, San Mateo Expo Center, Downtown San Mateo, AT&T Park, Half Moon Bay, East Bay, Pier 39, Alcatraz, Fisherman's Warf, Hillsdale Mall, Pacifica Beach, Golden Gate Bridge and is a short drive from Napa and Sonoma Valley which hosts some of the finest vineyards in the world. ... more   less 
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn

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