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Megan H
Kamloops, Canada

Cute motel

4.0 of 5 bubblesReviewed Aug 22, 2019
Really enjoyed staying here. Although the property and rooms (an AC units) are a bit older, it's well appointed and the staff is very friendly. The grounds were beautiful, plus bonus - 2 pools. Our two night stay was good, easy to navigate to the attractions (although the Funk District, pier, etc. is about a 5 - 10 minute drive). Free parking was a nice bonus after coming from LA.
Date of stay: August 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Responded Aug 26, 2019
Dear meganhelene1989, thank you for taking the time to let us know about your recent stay. I'm so pleased you were able to enjoy our beautiful pools and gardens.Please note that we are in process of updating our rooms with new furniture, carpet and bathrooms. I hope you return to enjoy one of our updated rooms. See you soon, Chivaun.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,656)
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Reviewed August 18, 2019

Clean, roomy room. Nice spacious bathroom with a rubber mat, safety bar, great shower head and windows that open. Large desk and nice TV. Beds are too soft. 2 luggage racks were nice to have. Complimentary water, hard candy and fruits were a nice touch.

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Jo T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded August 19, 2019

Thank you Jo T. for providing your feedback. I am pleased that you enjoyed the plethora of in room amenities - it is our pleasure to ensure the comfort of our guests during their stay. We hope you return soon. Sincerely, Chivaun.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 16, 2019

Stayed one night. Easy access just off the freeway but it is a ten minute drive to downtown. Hotel offers classic 'motel' accommodation with parking directly outside the room. Rooms are clean, average size and functional if slightly dated. Complimentary fruit, water and sweets in the room is a nice touch. Check in staff were friendly and helpful - offered good advice and a map on getting downtown etc. On site restaurant or other food options in the direct area.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank davidbandfamily2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 15, 2019 via mobile

Arrived here without any parking issues.
Have a clean room with direct access to the pool area by.
They have a big pool a surprisingly big whirlpool.
The rooms are a little older but that’s ok.
Walking into the city might take too long so be prepared to drive.
All in all it’s a good hotel for a short stay.

Date of stay: August 2019
Trip type: Travelled with family
2  Thank timoba252
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded August 19, 2019

We are happy to provide complimentary parking as an added value for our guests along with complimentary wireless and there are never any resort fees.

Our pool courtyard areas are so beautiful and relaxing, it's wonderful to read that you took advantage of this space. Keep in mind that the hotel two pools and spas and garden courtyards.

timoba252, we look forward to having you return soon.

Kind regards,
Chivaun

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Reviewed August 15, 2019

The staff was awesome. The property was expertly maintained and welcoming. We noticed and appreciated all the little extras that were offered. I recommend the Pepper Tree Inn by Best Western as a wonderful place to stay!

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank whittled2307
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded August 26, 2019

Thank you whittled2307 for your kind review. It is so important for us to know that our guests have enjoyed their stay so much so that they recommend us to other travelers. We appreciate hearing from yo and hope you return soon for another enjoyable stay. Kind regards, Chivaun.

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Reviewed August 12, 2019

I have stayed in many hotels in Santa Barbara throughout the years and have come to realize that the BW Pepper Tree Inn is consistently the best. Chivaun the General Manager maintains a clean, inviting property and Front Desk Agent Peter is a true professional and destined for a great career. Pool area is very relaxing and all amenities, as well as the hotel’s location, are just right.

Date of stay: August 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Passenger36140
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded August 19, 2019

Passenger36140, we know that there are many hotel choices in Santa Barbara. To read that you have returned many times as our guests is so wonderful and we greatly appreciate your kind words and dedication as our hotel guest. The entire team is comprised of hospitality professionals and Peter is a valued team member. We look forward to many more years serving you. Sincerely, Chivaun.

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