When I was looking for a hotel in the area my main concern was a hotel with a shuttle.
I was told there was a shuttle so I booked a room. Exactly two weeks before I arrived I called to confirm my stay and that the shuttle was still available for the morning I leave. I told the lady on the phone that my flight departs at 7am and was told not to worry.
During check in I asked for a wakeup call at 5am and wanted to confirm the shuttle would be there at 5:30am. I was told by the gentleman at the desk that there was no shuttle until 6:30am normally but on Saturdays it doesn't begin until 7am.
It was upsetting considering I confirmed the shuttle multiple times and was told not to worry. I asked the gentleman to have a cab called for me at 5:30am which he said he would do.
While I was on my way to my room I actually had to push aside a large pile of dirty bed linens or step over them to get to continue down the hall to my room. Later on my way out I kicked them out of the way.
What kind of hotel and responsible management/housekeepers allow their dirty laundry to be thrown into the hallways with no one around to pick them up for a half of an hour? GROSS!
Just before I went to sleep I tried to call to confirm my wakeup call and that there would be a car waiting for me. When I dialed I could hear the person but they could not hear me so I had to get dressed and go to the front desk. When I arrived I asked another gentleman to confirm to me that I had a wakeup call at 5:30 and that I would have a car waiting. He told me there is a wakeup call but had no record of me wanting a car!!! So he told me he would make sure that would happen.
I told the gentleman about the phone (he told me there was another other phone in the other room) and about the coffee maker that was unable to make coffee. He offered to send someone up to fix the problems. I was ready to go to sleep and not wanting someone poking around my room for as long as it would take to fix problems and it wasn't anything terribly important.
At exactly 3am the phone rang and the recording told me this was a wakeup call !!!!!!!!!!!!!!!!!!
I called down and told another gentleman my wakeup call was for 5am! He apologized and said OK.
At exactly 4:05am the phone rang again and the recording told me this was a wakeup call !!!!!!!!!!!!!!..........AGAIN!!!
Now I can not go back to sleep because I'm worried I may not get the wakeup call I actually asked for.
When I checked out an hour and a half later a new person at the desk could only apologize and he looked at the wakeup call list. I could see the list as well and pointed out to him that next to my room number the time for the wakeup call had been scratched out and the new time for 4am was written but not for 5am. Good thing I didn't go back to sleep otherwise I would have missed my flight because of the staffs absolute incompetence or carelessness.
The only redeeming quality was the bed it was fabulous. Too bad I couldn't enjoy it fully.
- Official Description (provided by the hotel):
- The Plaza Suites Hotel Silicon Valley at Santa Clara offers travelers and locals alike an address central to all that Silicon Valley has to offer. A boutique hotel experience unlike any other, guests enjoy luxurious two-room suites, complimentary daily rituals of our at Dawn Breakfast Experience and at Dusk Evening Adult Beverages. A large outdoor pool in our lush garden courtyard complete with a spacious hot tub as well as many in-suite amenities make for an extraordinary hotel stay. Just a few moments to Great America Theme Park, Levis Stadium and a seemingly endless list of Silicon Valleys biggest tech industry titans makes our address a smart choice for both work and play. ... more less
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- Also Known As:
- The Plaza Hotel Santa Clara
- Plaza Hotel Santa Clara