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Reviewed November 9, 2017

My husband and I have never stayed at the Biltmore as I am an "Honors" member.

We stayed from Nov. 2nd and Nov. 3rd to attend a conference at the Sta. Clara Convention Center.

It was a pleasant surprise ! Reservation, check-in and check out were easy ; The room was fully equipped with a refrigerator, microwave and coffee maker; very clean, amply supplied with linens , bath and beverage supplies.

The employees from the front desk to the shuttle drivers were friendly , accommodating and on time (we had a time schedule to be at the conference, and to be picked up from it ). We enjoyed "The Hops" restaurant, too The food was excellent ! I would recommend the Biltmore to friends and family and anyone needing a place to stay in Sta. Clara and environs.

Room Tip: Our room on the 6th floor had a separate sitting room with a pull out bed ,2 TVs . Good for a family of 4.
  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Mercedita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this reviewResponded November 14, 2017

Hi Mercedita, we are truly humbled by your comments and your experience during your recent visit to Santa Clara. I am delighted to read that every area of your stay was enjoyable, from the quality of food and services, to our attentive and engaging hotel staff, as well as our very clean, comfortable rooms. It is truly humbling to read your comments. Come see us again the next time you're in town. Safe travels!

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Reviewed November 7, 2017 via mobile

Last minute travel; At $249/night, this place is a sham.

1 star - check in was quick, and front desk was helpful.

1 star - they provided a place to shower & sleep.

They lost points for: motel like, sketchy set up, dorm styled mismatched microwave & fridge, thin walls (you can hear your neighbors flush & shower), uncomfortable bed, slow service at the bar, My in room bottled waters were not sealed, loud AC (had to turn off to be able to sleep).

Honestly, if they didn't charge for reservation cancelation after check-in & the fact that it's one night, I would've found something else. I imagine I could find a Residence/Holiday Inn for around the same price with better customer experience.

Stayed: November 2017, travelled on business
Thank RenéShawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this reviewResponded November 14, 2017

Hi RenéShawn W., thank you for taking the time to share your hotel experience during your recent visit to Santa Clara. Your feedback has been shared with our team, and it will be helpful to us to make any necessary improvements during our upcoming renovations. We hope to have another opportunity to welcome you back when our renovations are completed.

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Reviewed November 7, 2017

We needed a hotel for a brief visit to Santa Clara coming in from Idaho -Stephanie E. was a terrific help with getting what we needed. The staff was very helpful and Stephanie E. was fantastic. The location was perfect and they have a restaurant and bar on site so you did not have to leave the hotel.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank lritchie3104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this reviewResponded November 14, 2017

Hi Laurie, thank you so much for your review. I'm glad we were able to provide you with the feeling of "home away from your Idaho home." We look forward to your next visit when in the Bay Area. Safe travels.

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Reviewed November 3, 2017 via mobile

Came into the hotel late on the 29th of October and I have to say that it was a breeze checking in and the guy with the nice shirt at the front desk, Josh, was hilarious and very friendly. We caught him in the middle of fixing the Halloween decorations and both me and my boyfriend were amazed by the art.
Our stay was great. The room was clean and comfy. Wish we came in earlier to enjoy the place. When we checked out we spoke to the manager. I think his name was Donald... he helped us with checking out and actually suggested of different local eats around town. Everyone in the morning had big smiles and were friendly. I would stay again!!! Maybe for a romantic getaway with the boyfriend. #valentines Any promos Biltmore? #coupons

Stayed: November 2017, travelled as a couple
Thank Inspiration738698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this reviewResponded November 14, 2017

Greetings from the Biltmore Hotel & Suites! It was with pleasure to have you and we truly appreciate your wonderful feedback. We look forward to making future visits to Santa Clara an experience you will always come to enjoy. Contact Christine Feeney in our Reservations Department at (408) 988-8411 to get a list of our current promos. We always have Valentine's Day specials. We hope to see you then.

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Reviewed November 2, 2017 via mobile

This is definitely not a hotel. It’s more like a motel. It’s very deceiving. The lobby is nice only to be sent outside to your room that looks like a motel. Not worth the price at all. The surrounding to the hotel is dirty and our view looks out to the gas station.

Stayed: November 2017, travelled with family
Thank Fabiola G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this reviewResponded November 14, 2017

Hi Fabiola, thank you for your feedback. Renovations for our hotel is in the works. We'd like to invite you back sometime early next year to give us your assessments on the improvements we've made. We hope to have another opportunity to welcome you back.

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