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Reviewed December 9, 2017

It was long and tiring drive from LA. Checked in with linda and she was super cool and smiling upon checkin. Front Desk MOD Sonam and celia both talking to us and answering question right away and make us feel like worth it for this trip. They suggest us to have dinner at hops bar and grill which is located inside the hotel. food was great and delicious. Good that they suggest us to stay at main tower suite and love the room.
i will definately, stay here again.

  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank yeshitenzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 7, 2017

I would just like to shout out a big thank you to Garrett for accommodating my room request. After a long day at work, it was an absolute delight not to have to deal with a room that I'm not going to be happy with. Great customer service! Thank you again, Garrett.

  • Stayed: December 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Mags M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this reviewResponded December 20, 2017

Hi Mags, we appreciate you providing us with the feedback on how It is only through comments from our guests that we can have insight on what works, and what needs further review. Thank you so much, and we look forward to your next stay!

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Reviewed December 1, 2017 via mobile

If you want to sleep during your trip don't stay here!! Planes every 15-30 minutes, or staff rolling by with cart after cart all hours of the night, or housekeepers yelling across the courtyard at each other, oh and let's not forget the only thing covering the front window is a shear curtain so even if none of the noise was happening the courtyard lights light up the room no curtain, no shade, no blinds just shear curtain. This was the Biltnot not biltmore! My photo is at 10:45 pm.

Stayed: December 2017, travelled with family
Thank redcares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this reviewResponded December 20, 2017

Hi Redcares, we appreciate your feedback, and are truly sorry to hear that there were aspects of your stay that were less than satisfactory. Perhaps we can invite you to stay in one of our upgraded suites along with complimentary breakfast for two people. We hope to have another opportunity to welcome you back. When you are ready to make your reservations, please call (408) 346-4713. Thank you.

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Reviewed November 28, 2017

Always a pleasure working with Stephanie E. and Sharon J. in the sales department. They are very friendly and both efficient in getting things done. I put my sales managers at the Biltmore because their rates are always competitive, they offer shuttle to and from SJC and complimentary breakfast. I plan to put my managers at the Biltmore more often next year. Thanks again ladies!

  • Stayed: October 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank WhiteSierra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this reviewResponded December 20, 2017

Season's greetings from the Biltmore Hotel & Suites! Thank you for the wonderful review and we appreciate your continued partnership. We look forward to working with you again in 2018.

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Reviewed November 27, 2017

wonderful experience with Biltmore for both biz and family trips. I have stayed in this hotel for many years, and never look for another ones as long as Biltmore has rooms.
have been offered wonderful services by Sonam for many times. Thnak you- Sonam!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank fshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this reviewResponded December 20, 2017

Hi fshi, thanks for choosing the Biltmore Hotel & Suites as your home away from home. I'm happy to hear that we have satisfied your expectations and we look forward to welcoming you back soon.

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