The hotel is clean and nice looking but the service is very subpar. The room I checked in for online was not ready, even though it was 5pm so I had to settle for a room I did not want. Mouthy, rude, poorly trained wait staff at the breakfast cafe did not feel like helping mobility-limited wife. Blinking green light on smoke detector that disrupts sleep--and a manager who jokes about it. Found balled up sock by the bed. Had to repeat requests for allergen free pillows. Loooong lines for understaffed omelette station (40 minutes). Manager never bothered to respond to complaints. I was amazed that this was a Hilton hotel. From wait staff to management, it felt like this was the first day of hospitality training for all of them. With so many great hotels in the area this one is to be avoided until there are some staff upgrades.
- Official Description (provided by the hotel):
- Check in to the Embassy Suites Valencia hotel and you will be in an ideal position to make the most of your time in California's Santa Clarita Valley. Just off Freeway 5, minutes from Six Flags Magic Mountain theme park, and less than 45 minutes from downtown Los Angeles, this all-suite hotel in Valencia, CA offers contemporary comfort and excellent service. ... more less
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- Also Known As:
- Embassy Suites Valencia Hotel Valencia
- Valencia Embassy Suites