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All reviewsfourth floornice hotelbeautiful propertybreakfast buffetfront desk staffforest viewquiet locationeasy accessrooms are spaciousexcellent stayan upgradepool and hot tubparking lotstayed here for one nightshort drivenice roomelevator
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Reviewed June 19, 2018

The Hotel Front Desk personnel are warm & friendly. A special shout-out to Blair, who couldn't make us feel more comfortable & special, when the airlines couldn't locate our luggage.

The Hotel itself is nestled in the Redwoods, just minutes from Downtown Santa Cruz. The grounds are well maintained. The Hotel Lobby is open & bright. The rooms and bathrooms are clean & fresh. Would love to stay here again!

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank daveparksnewhomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory P, Manager at Hilton Santa Cruz / Scotts Valley, responded to this reviewResponded July 11, 2018

Thank you so much for taking the time to rate our hotel. We are glad that you enjoyed your time at the Hilton Santa Cruz/Scotts Valley. We hope that you had a chance to walk through the redwoods or visit Santa Cruz Boardwalk. We hope to see you back here again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2018 via mobile

Great Hotel located in a quiet area but still fairly close to everything. The rooms seemed to be recently renovated; I loved the lighting in the bathroom! The pool area is nice and located in the back which is great!

Stayed: January 2018, travelled on business
Thank Yess T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory P, Manager at Hilton Santa Cruz / Scotts Valley, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the time to rate our hotel. We are glad that you enjoyed your time at the Hilton Santa Cruz/Scotts Valley. We hope that you had a chance to walk through the redwoods or visit Santa Cruz Boardwalk.
We hope to see you back here again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 17, 2018 via mobile

Our cousin got married in the redwood forest nearby, so this was a convenient option, as they have lots of rooms and nice amenities to help pass down-time comfortably. The pool and hot tub were particularly nice.

The bar closes early, but the management was nice enough to help us arrange for it to be staffed a bit later the night of the wedding, which was appreciated.

Pleasant pine smell and beautiful views of the mountains could be enjoyed from the terraces outside (I believe) every room.

If I were returning to the area, I’d stay here again.

Stayed: May 2018, travelled with family
Thank Evan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory P, Manager at Hilton Santa Cruz / Scotts Valley, responded to this reviewResponded June 30, 2018

Thank you so much for taking the time to rate our hotel. We are glad that you enjoyed your time at the Hilton Santa Cruz/Scotts Valley. It sounds like you had a wonderful visit with family and friends at the wedding. And what fantastic location to have a wedding in the redwoods.

We hope to see you visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2018

The staff at this hotel is appalling. When you cannot get your room cleaned after asking several times over several hours there is a problem. When the hotel does not have clean towels because they are all in the dryer there is a problem. When you do not have hot water for two days in your sink there is a problem. When the elevator and hallways are dirty there is a problem.

  • Stayed: June 2018, travelled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Savytraveler32136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory P, Manager at Hilton Santa Cruz / Scotts Valley, responded to this reviewResponded July 5, 2018

Thank you so much for taking the time to let us know about your experience. We completely agree that guest rooms should be cleaned at appropriate times, we should have ample supplies and amenities that we should be able to send to guest rooms when requested, and we should have hot water. I wanted to follow up with you to let you know that we have taken steps to prevent this type of service from happening again. We have made some alterations in our cleaning procedures of guest rooms. Again, thank you for taking the time to share your feedback with us. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

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Reviewed June 14, 2018

I booked online last minute for a 3 night getaway. Upgraded to a balcony room. In the redwoods but close enough to the beach that we could go and have a nice time. Quiet and clean with a friendly staff. The hotel is remodeled and the restaurant/bar on site was great. Very accommodating. Will come back.

  • Stayed: June 2018, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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