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“A simple, comfortable place at a reasonable price”

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Best Western Plus Garden Inn
Ranked #6 of 25 Hotels in Santa Rosa
Lynnwood, Washington
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“A simple, comfortable place at a reasonable price”
Reviewed 28 December 2011

12/27/11 Visit

A very good sized room, with parking right in front of our room (all other rooms have this access as well I believe). I found the blankets/bed to be quite substantial (especially compared to the motel 6 we stayed at the previous night), a nice lcd screen tv w/ HBO, and close to many restaurants and grocery stores. They accept pets at a $15 charge and gave us a pretty good sized bone :) with our "dog-friendly room." Also appreciated that the room kept the sun light out in the morning. This isn't a luxurious property by any means, but it is a safe, comfortable, and quiet place to stay while needing a place to sleep for under $100.

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank AustinR40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (78)
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English first
Redondo Beach, California
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 December 2011

Stayed the last weekend in October 2011 with friends who were participating in the Healdsburg Half Marathon. Room served it's purpose, clean, comfortable and much, much cheaper than staying in Sonoma or Healdsburg.

  • Stayed October 2011, travelled with friends
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Helpful?
2 Thank SharonD282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont, CA
Level 6 Contributor
216 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed 2 December 2011

We've stayed at this Best Western 5 times...twice over Christmas with other family members in nearby rooms. Staff members have always been helpful and courteous and our rooms large, clean, quiet and nicely appointed. Even my sister's pet friendly rooms were in good shape and fresh smelling and the pet rate was reasonable. The on-site restaurant is a plus for our family because we're all breakfast eaters. We're happy to pay a few dollars for freshly prepared sausage and eggs or a stack of hot cakes with good quality coffee and juice instead of feeling obligated to eat cold cereal and packaged pastries because they're "free." As others have noted, this is a nicely landscaped, established property that features comfort more than glitz. Compared to several other Santa Rosa properties, we think it's a find, which is why I'm on the site now to reserve for Christmas 2011.

Room Tip: We like the rooms at the back of the property because they've been quiet. Those by the pool are...
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  • Stayed November 2011, travelled with family
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Helpful?
Thank Northcoast_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendocino, California
Level 6 Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 28 November 2011

I stay at BW properties over 30 nights a year and usually chose a Plus property as they are a cut above the regular BW's. In this case I was unsure why this property deserved that designation. It was OK, but really had nothing Plus about it.
This location is more like an old motor inn, single story with a nicely landscaped central space. The rooms were clean, the WIFI worked well and the shower head was very good.
The two main issues I had were the lack of free breakfast and just plain rude service at check-in. As to the first, there is a small restaurant on the premises where you can purchase breakfast. This is the only BW I have stayed in where breakfast was not included in the price of the room. We did not eat at the on premise restaurant so I cannot comment on it.
As for the service, the women who checked me in was downright rude to the couple ahead of me and curt with me. The couple ahead of me asked about local places to eat and if she had a recommendation. She turned the receipt she had given them to the other side and said, " they are all here", that was the end of the conversation....
When I checked in I could not remember my license number which was required on the form. I said I did not know it and would go check, she said "I don't really care what it is just make something up". OK, I had to ask myself then why am I providing it in the first place?
The neighborhood it is in is mostly car dealerships and brake shops, not particularly a great place to stay. I am sure there are better places to stay in Santa Rosa with better locations and friendlier service.
Overall, I repeat my question, why would BW make this a plus property?

  • Stayed November 2011, travelled with family
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Helpful?
Thank BabyBoomerNorCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lichfield, United Kingdom
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 November 2011

We stayed at the Best Western for 2 nights in October 2011. We found the rooms to be large, clean and well equipped however our room could do with modernising. Also the only safe you get is in main reception which I always find to be pain. The breakfast room is functional to say the least. Once you've convinced yourself to go in you will ftheft hat the food was good quality and reasonably priced. Kids enjoyed the Micky Mouse pancakes and the staff made my kids feel very welcome.

If you want basic, clean accomodation without any frills then this is the place for you.

  • Stayed October 2011
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Helpful?
Thank amccurdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 November 2011

Much worse than your average Best Western. Where do I begin? The auxiliary input on the front of the TV was actually disabled by the staff, unusable even if you have a universal remote. The pools were closed to "maintenance" during my entire stay. The air conditioner was very noisy and barely worked. The sheets were thin as paper and left me shivering in bed at night and in the mornings. Also, I was put in a smoking room for some reason, even though there appeared to be non-smoking rooms available all around me... so my room stunk of tobacco, as well.

The restaurant is almost uneatable - I ordered yogurt and fruit, and got a huge bowl of plain yogurt with dole canned peaches dumped on top! I might as well have bought breakfast from the gas station across the street.

The front desk staff was very obnoxious, calling our room early in the morning with confusing and misinformed complaints! Imagine being woken up by an angry person yelling at you on the phone, when you have done nothing wrong! Also, the staff was insistent that a maid come in and clean our room. I have never had maid service literally forced upon me by a hotel before.

Then there's the constant loud-subwoofer music emanating from god knows where, the nearby auto-shop doing loud auto-shop things, and the drug addicts who showed up at my door TWICE thinking it was their room, before going back to their room and talking loudly all night and through the next day.

It was not worth the $100+ per night price, by any means.

  • Stayed November 2011, travelled on business
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Helpful?
3 Thank Jared I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaluma, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 November 2011

I have never been treated so poorly in a hotel in my entire life. Old woman who works the night shift is extremely rude and even called me in the morning to harass me for having the nerve to decline housekeeping and sleep in. There were meth heads who liked to party until 7am next door to me the entire time. I never bother with these review sites but this cannot go unspoken. This establishment is terrible. Do not stay here.

Room Tip: Do not stay here!
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  • Stayed November 2011, travelled with friends
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Helpful?
1 Thank HotelExpert1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Garden Inn

Property: Best Western Plus Garden Inn
Address: 1500 Santa Rosa Ave., Santa Rosa, CA 95404-5428
Phone Number:
Region: United States > California > Sonoma County > Santa Rosa
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Santa Rosa
#3 Family Hotel in Santa Rosa
#5 Business Hotel in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Garden Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Tour the Sonoma Wine Country while staying at this beautiful, garden setting Santa Rosa hotel.The BEST WESTERN Garden Inn, located in Santa Rosa, California features 79 guest rooms and a beautifully landscaped quiet garden. Hotel guests are only minutes from Sonoma Wine country and all of the area attractions which include the Sonoma County Fairgrounds, the Russian River Redwoods and downtown Santa Rosa.All spacious well-appointed guest rooms come equipped with a microwave, refrigerator and high-speed Internet access. Guests can start the day off with breakfast at the coffee shop located on the hotel premises. The BEST WESTERN Garden Inn also features two outdoor seasonal pools, dry cleaning services and free parking.Families will appreciate being only one mile from the Snoopy Museum. The Luther Burbank Gardens and the Jesse Peter Native American Art Museum are also close to the hotel. Make a reservation today and save at the BEST WESTERN Garden Inn. ... more   less 
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Also Known As:
Best Western Garden Hotel Santa Rosa
Best Western Santa Rosa
Santa Rosa Best Western
Best Western Plus Garden Inn Santa Rosa, CA - Sonoma County

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