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All reviews hillside cottage mansion suite beautiful hotel perfect location restaurant next door san francisco room service beautiful room bottle of wine view of the bay wonderful stay valet parking shops and restaurants bed was very comfortable downtown sausalito amazing views muir woods
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11 - 16 of 1,454 reviews
Reviewed 4 weeks ago

I loved everything about this hotel. The front desk staff were terrific. The rooms were beautiful. The bed comfortable. There are three common outdoor areas, and one afternoon, my friend and I were sitting by one of the fire pits with a bottle of wine and it wasn't working properly. THREE people showed up to help us figure it out. They were so nice and so helpful. I would love to go back.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Regnillogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatriciaC8946, Manager at Casa Madrona Hotel and Spa, responded to this reviewResponded 1 week ago

Thanks Regnillogirl for the terrific 5-star review! We're happy to see that the staff assisted you in every opportunity to ensure that your stay was great.

We look forward to serving you both again soon.
Best,
Patricia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Expensive hotel with no attention to details. Service was Casa madrona seemed better than what it really was. Service was ok but did not go beyond. Room was clean but fixtures where broken and leaking. Valet parking hard to find. can do more with friendlier staff who is anticipating customer needs. A friendly check to see how everything is always helps.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passenger09514839425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatriciaC8946, Manager at Casa Madrona Hotel and Spa, responded to this reviewResponded 1 week ago

Thank you Passenger09514839425 for your feedback in regards to your stay at Casa Madrona. I would love to discuss your experience with you further, as this is not typical of Casa Madrona or our team.

Please feel free to reach out to me directly at the hotel.
Warm Regards,
Patricia

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Reviewed 5 weeks ago via mobile

This hotel is fabulous!!! The rooms are beautiful, have big comfy beds, and great amenities but it is the people that are the ones how make the hotel and you feel so special. Veronika and Michael checked us in and made sure we had a great room and a fabulous stay. Throughout the visit they took fabulous care of us. I can’t wait to go back to this elegant hotel!

Date of stay: November 2018
Trip type: Travelled with friends
Thank lintontrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatriciaC8946, Manager at Casa Madrona Hotel and Spa, responded to this reviewResponded 1 week ago

Thanks lintontrio for the fantastic review and feedback on our team. I know that they take pride in what they do on a daily and it's always nice to see them be recognized, so thank you!

We look forward to having you back again for a return visit.

Until Next Time,
Patricia

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Reviewed November 9, 2018 via mobile

We have been traveling from Michigan along the coast of California. We started in LA with a stay at Terranea, Ritz Carlton of Santa Barbara, the Paradox in Santa Cruz and have two nights scheduled in San Francisco. We wanted to be near Muir Woods but not add another night in SF so I looked in Sausalito. Casa Madrona has availability at a good price so I booked on line. Finding the hotel entrance in traffic at night was a little challenging but Leonel waved us in and quickly loaded the cart with our bags. He was so friendly and welcoming, kindness much appreciated after a day of travel and rush hour traffic. Veronica at the desk was equally pleasant. She welcomed our questions with excellent restaurant suggestions and spa menu offerings.
The hotel has a more modern feel than I impression I got from the website. The rooms are crisp, fresh and clean. I like the full sized EO Toiletries to reduce waste. The tub fills quickly and the water is very hot; it had a great slope and fit for someone 5’3”. The room heated quickly. Carpets and linens were clean, a little dust but less than Terranea. Overall; great staff, friendly and professional. Clean, comfortable social areas.

Date of stay: November 2018
Trip type: Travelled with family
Thank 771kristinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatriciaC8946, Manager at Casa Madrona Hotel and Spa, responded to this reviewResponded 1 week ago

Thank you 771kristinc for the great review and feedback on our team and the hotel overall. We're happy to see that not only our team but that the hotel also served you and your mom we'll for your travels to the area!

We look forward to welcoming you both back again!
Best,
Patricia

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Reviewed November 8, 2018

great place will return hope to have a spa finished, missed my facials and self spoiling. Location can not be beat center of many things to do and see and wonderful places to eat. Valet willing to help suggestions and short drop offs if you wear the wrong shoes. have not seen updated rooms but heard they are beautiful.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Go37948951545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatriciaC8946, Manager at Casa Madrona Hotel and Spa, responded to this reviewResponded 1 week ago

Thank you Go37948951545 for the review regarding your recent visit to Casa Madrona! We're happy to say that it's completed - please visit The Spa at Casa Madrona at any point for some relaxation!

We look forward to serving you again soon!
Regards,
Patricia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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