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“Rude service”

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Holiday Inn Express Solvang
Ranked #8 of 10 Hotels in Solvang
Los Angeles, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Rude service”
2 of 5 bubbles Reviewed 8 March 2012

Before I write this I should mention Holiday Inn asked me to fill out a survey online which I did expressing my unhappiness and asked someone to contact me. No one ever did. They clearly do not value their customers or wish to right wrongs.I stayed their for one night on a girls trip. I booked 2 rooms and cancelled one 3 days before. I was thanked for calling and told it was taken care of and when we arrived on Saturday I still had a reservation for both rooms. I informed them I had cancelled the room days earlier and they said there was nothing they could do without a confirmation (which I didn't ask to get over the phone, my mistake, lesson learned). So we ended up with 6 beds for 5 people when we only needed 3. When I went to check out the next day I was overcharged 20 dollars for each room. This time I knew I had a confirmation and so I waited in a long line to use the slowest computer while all my friends had breakfast. They would not accept the confirmation with the quote I was given even though I showed it to them on my phone. The front desk person was very rude. I asked to speak to the manager on duty. There was a sign posting his name at the front desk. She chuckled and said he didn't work on Sundays but she could call him. She called and he didn't answer. She said without a manager's approval there was nothing she could do.... but there was no manager to speak to. Finally when I refused to leave she took the 20 dollars off each room (including the room I called to cancel, how kind). Another group we were with stayed across the street at the Kronberg inn and had a lovely experience. Oh the Spa at the Holiday in was filthy and had bugs. A light in our room would not turn off so they sent a guy with a ladder to unscrew the bulb because they couldn't fix it. We will be staying across the street from here on out. Breakfast was free and decent. The mattress was the best part.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Tahnee m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Solvang, responded to this review, 8 April 2012
Tahnee m,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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431 reviews from our community

Traveller rating
    91
    175
    102
    32
    31
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
203 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 1 March 2012

We were on a tour and stopping in Solvang for one night. Solvang has one main road running through it and the hotel is at one end of that road. A lovely stroll along the road will see all the Dutch style shops/house and restaurant, very picturesque and very tidy. The night we stayed there was a massive power cut early evening and the whole town was in darkness, so no hot food available to order. The Hotel management thinking on their feet provided free water, coffee, bagels and muffins. A credit
We also enjoyed free internet whilst there and a complimentary breakfast in the evening.

  • Stayed April 2011, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Marrowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

Enjoyed our short stay in Solvang ! This hotel had underground parking but easy access with stairs and elevator. The room was large and clean with microwave and fridge . We were on the street side .. some noise.. but not bad.. Great breakfast ! Easy walk to see the town.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rboydinlb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

Stayed here 2 nights, lots of plusses: great location to downtown Solvang, free underground parking, great breakfast (a step above the average buffet w/bisquits & gravy, bacon, pancakes, cinnamon rolls). Older hotel, our room was nothing fancy but good size and clean, w/ flat screen TV. Only complaint was that we had a street-facing view and, although nice to check out the action on the main drag, it was noisy for sleeping (but not impossible). Perfectly adequate hotel stay with reasonable price.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Takemesomewhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 19 January 2012

Stayed here for one night. The room is small but adequate. Very basic amenities, but room seemed clean and tidy. The building does seem older, but was renovated. Buffet type breakfast is provided downstairs with eggs, meat, coffee, pastries, juices and fruit. Not gourmet but ok to fill you up and send you on your way. I might stay here again, but would also want to try other hotels in the area. Perfectly fine if you're not into hotel ambiance.

  • Stayed January 2012, travelled with friends
    • Value
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Helpful?
2 Thank CotijaBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vista, California
Level Contributor
155 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

We drove to Solvang to experience the Danish culture and shops. This hotel is convenient to the Solvang shopping district. We parked our car in the underground parking and did not need it until we left town the next day. The hotel with filled to capacity so the staff was very busy, but we did have an early complementary breakfast at a table shared with our friends.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LarryErickson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
865 reviews
483 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
4 of 5 bubbles Reviewed 30 December 2011

Nice hotel, good location, just as you reach Solvang from 101. Hotel is in 2 adjacent buildings both with underground parking. Hotel was full when we were there so underground parking was full but there are some spaces adjacent to each garage and adjacent to building B on the side street, as well as the short term checkin parking which we were told was ok to use at night. Room and bathroom were a good size and clean and comfortable. Staff were friendly and helpful. We didn't take the breakfast but fresh fruit would be a nice addition. Would stay there again. Love Solvang!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WeeLuv2Travel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Solvang

Property: Holiday Inn Express Solvang
Address: 1455 Mission Dr, Solvang, CA 93463-2915
Phone Number:
Region: United States > California > Solvang
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Solvang
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Solvang 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Come discover the preferred destination of travelers visiting the Santa Ynez Valley, the Holiday Inn Express Solvang. We are centrally located in the Danish Town of Solvang, walking distance to all of its major attractions. It is best known for its shopping, restaurants, chocolate factories and wine tasting rooms! Our hotel is centrally located within Santa Barbara County's Wine Valley. The Holiday Inn Express Solvang is within minutes to Vandenberg Air Force Base, renowned Wineries such as Firestone, Gainey, Buttonwood and Rusack. If you are a golf enthusiast then make the Holiday Inn Express Solvang your golfing headquarters. With our Monthly Golf Packages, you can golf at courses such as The Alisal River Course and La Purisima Golf Course.Our hotel is conveniently located just 30 minutes from the city of Santa Barbara, 20 minutes from Vandenberg Air Force Base and 30 minutes away from Santa Maria. ... more   less 
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Also Known As:
Holiday Inn Express Solvang Hotel Solvang

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