This location was a great spot to stay, the property was quiet and clean. Had to call to get our arrival info since it wasn't sent before we arrived, the girl I spoke to was super helpful and got us the information we needed quickly to get into our room. Our room was great, loved the little touch of having a record player(although it was broken).
Hello,
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience. Thank you for your feedback about the record player. We will take a look at it.
Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!
I am very confused by the reviews. I will agree the room is beautiful, but that’s where it ends. I paid extra to get a balcony room. In their pictures on Expedia they show a beautiful garden outside of the balcony. There is no garden, it’s a parking lot! If you like looking at your car and other cars in the lot you will like a balcony. At 5 AM a horrible odor overtakes the room. It was so awful I thought about leaving at 5 AM. It is an invisible host. If you need anything you must text and send a picture of the problem. They will then decide what they want to do. The heating until is a little complicated. We figured it out. The room has a lot of technology. Everything is on a technological locking systems.
The worst is they will drive you nuts getting a card for incidentals. They will keep calling. I found this very inconvenient as they were paid in full and I was touring places while they kept calling. They should put a host on site when people are arriving. They charge like a full service hotel. There is zero service.
Hello Dewey,
Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations. We value and appreciate your feedback, and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed. So sorry to hear about the strange odor, we will look into this issue immediately. Though texting is one ways to reach us, we are also just a phone call away.
We do hope you will give us another opportunity to provide a better guest experience the next time you are in town.
Sincerely,
Lauren
Winston Host/Front Desk Supervisor
This hotel is an invisible service hotel, made the trip easy to navigate and stress free. Parking was plentiful, the room was so spacious, and the staff was kind every step of the way. Will be coming back to the Winston!
Hi Mikayla,
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.
Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!
The Winston was a terrific place to stay. The accommodations were amazing. The room was super spacious and immaculate. The honor bar was well stocked with local goodies and drinks. The location is right in downtown Solvang and walking distance to all.
Hello,
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience. Thank you for your kind words about our location!
Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!
Very convenient location that is walkable to the town. The architecture and design are the stars of this place — very nice. I just think it’s worth just a liiiittle less than what I paid. I would come back if it was a friendlier price.
Hello,
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.
Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!
