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Robert D
Redhill, United Kingdom

Misrepresentation

1.0 of 5 bubblesReviewed Apr 4, 2023
This hotel is totally misrepresented on its and other websites the photographs that are displayed must have been taken 10 or 12 years ago, our room was tired and desperately in bed of cleaning and redecorating. The reclining armchairs and curtains looked dirty and needed replacement. The final insult came when the advertised breakfast turned out to be a danish pastry presented in a cardboard box without any drinks.we were told we had drinks in our room. Unfortunately it was too late for us to change by but be warned things are not what they seem with this hotel
Date of stay: March 2023
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Svendsgaard's Danish Lodge Americas Best Value Inn, responded to this review
Responded Apr 9, 2023
Dear Robert,
Thank you for reaching out, though we're distressed to learn about the experience you've described. We assure you that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed immediately by our dedicated team as we take action to make the appropriate changes and give our rooms the extra attention they may need. We appreciate you bringing this to our attention, and we hope you consider returning for a better visit.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews danish pastries an older hotel walking distance room was large third floor los olivos town armchairs mission iron furnishings vanity wineries
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Reviewed April 3, 2023

the worst room i have ever stayed in.
i would have left but this was the last available

$480 for one saturday night in a "view suite."

the view was across a 20' wide living space with hip high windows looking out upon 4 lanes of traffic, an abandoned commercial building and, yes, the hills beyond.

i asked if the room faced the street and was told "no it looks out at the pool. NOPE.
lots of motorcycles and revved cars through the night!

the bathroom shower and tub were unsafe and un useable.
the tub bottom was peeling enamel over a rusted iron bottom. the plastic shower curtain was rife with black mold. the bathroom heating was provide by a 3 bulb overhead heat lamp. two bulbs were not working.

we parked across from the elevator (we were on the third floor) next to a parking space filled with metal junk.

we carried our luggage to the elevator and were stopped by a red construction cone and sign taped to the elevator door, saying "out of order." we then realized the metal "junk" we parked next to were the gears from the elevator!!

we walked past sheets of plasterboard leaning against the passageway wall, and up two flights to our "view suite."

the furniture was thrift store rejects, the kitchen chairs' seats were food/wine/who knows what, stained. there was no closet just an hanging iron with two hooks!

the bed was soft and the pillows rock hard.

stay away from this place. i wouldn't pay $5 to stay here.
never again!!

Date of stay: April 2023
Thank Joseph D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Svendsgaard's Danish Lodge Americas Best Value Inn, responded to this reviewResponded April 8, 2023

Our goal is to give all our guests an outstanding stay, and we sincerely apologize that we failed to achieve that during your time with us. Rest assured, we will take all your feedback and share it with the respective teams to improve our accommodations. Though your time with us was not up to your standards, we hope you'll give us another opportunity to provide you with a better stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 29, 2022 via mobile

Great location, but it desperately needs TLC! The bed linens were clean, but the bed was hard as a rock. Outdated decor, and the room was furnished bare bones basics only.

The door jamb was very dirty with fingerprints, there were water stains on the ceiling, and on the bathroom wall, bathroom tiles were broken, vanity was very worn, bathroom door didn't latch!

We were in room #2, and being on the street, we got all the street noise. Loud water pipes meant people showering upstairs created a very loud racket in our room. Outside our room, under a stairwell, was a random old upholstered chair. It looked like it was being stored there for some reason.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Riorita51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Svendsgaard's Danish Lodge Americas Best Value Inn, responded to this reviewResponded December 4, 2022

Dear Riorita,
Though we are pleased that our central location worked well for your plans, we regret that other aspects of your stay fell below your expectations. We assure you that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly by our dedicated team as we take action to give our rooms the extra attention they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 19, 2022

y3.5* Svengsgaard’s
Far east side of downtown Solvang, good location
Super friendly receptionist
Breakfast included (Danish pastries, of courses)
Rooms were clean
Parking on premises
Reasonably priced
Good stopover for drive between Bay Area and Southern California
Close to wineries

Date of stay: October 2022
    • Value
    • Location
    • Service
1  Thank rocky b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 18, 2022 via mobile

Danish themed hotel that matches the danish themed town. An older hotel with older furnishings, carpet and structure. However compared to the prices of other local hotels this is a solid hotel as long as you don’t have champagne dreams on a beer salary. The staff was friendly. The hotel room had old carpet, a mixture of old and new furnishings (new furnishings were of the design of the 50’s and 60’s), walls were a mix of paint and wall paper with some disrepair due to age. On a scale of 1 to 10: room cleanliness was a 6-7. I have had better nights sleep on other hotel mattresses but I’ve also had worse and would say it’s average. My wife said she could hear the people in neighboring room talking and that the walls were thin (she is a light sleeper). I didn’t hear anything. The room key was an actual key and they may freak some people out but it’s what I expected with an older hotel. All in all the hotel was fine and I would stay there again.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank Mtnrogue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 25, 2022 via mobile

The location was great close to Los Olivos wineries . A bit run down , and could use a bit of a refresh . They never did our room service
we found a towel with old nail polish and they
charged us ,assuming it was ours. Left several
messages to Kevin ( manager ) but he never
responded to my calls.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank JanetPozzuoli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Svendsgaard's Danish Lodge Americas Best Value Inn, responded to this reviewResponded June 30, 2022

Dear Janet,
Thank you for taking the time to leave us your review and while we're happy that our location impressed you, we apologize if you didn't have a great time overall. Should you have any billing inquiries, we encourage you to reach out to us once again offline so that we may gather more information. We hope to hear from you soon.

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