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KCroop
Belmont, Ca

Dishonest and Unkept

1.0 of 5 bubblesReviewed Dec 16, 2023
Dishonest, not kept up and no help with issues!
Friday, arrived and was given a regular king room not the deluxe king we paid for. When questioned was moved to a deluxe king. Left for dinner and can back to find the room was filled with gas from the fireplace. When brought it to the attention of the front desk they denied and issues. I suggest we call fire department at which time the moved us to a suite.
Next day the toilet backed up in the suite. Was informed they had no one to resolve the issue, no available rooms and could not call a plumber. They suggested we could use the bathroom outside by the pool, 3 floors down. Sadly we found we are stuck here for the night since no other hotel has any openings.
Date of stay: December 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Svendsgaard's Danish Lodge Americas Best Value Inn, responded to this review
Responded Dec 21, 2023
Thank you for taking the time to leave us a review. We are disappointed to read your review as it is not representative of the high standards that we strive to provide for our guests. Your feedback is valuable to us, and we will be sure to share your thoughts with our team so this does not happen again. We appreciate your patience and hope that you will consider booking another stay with us so we can show you a much better experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed November 28, 2023

Bad costumer service. And the “free breakfast” is only danish nothing else. We stayed for one night for thanksgiving 11/23-11/24/23. When we got to our room the AC wasnt working and when we informed the front dest (eric) he said he will come up and check it, we waited and no one came. I came down to the front desk and the lady said she will check it. After she checked she informed us that it they weren't able to fix it and we have a choice to move or use the fan. We chose to just use the fan since it was cold. They promised us a percentage to be refunded back and we agreed. When i called again today to ff up for the refund i was told by Eric from front desk that the AC was working and wasnt broken and since i booked it through expedia they can’t do a refund.

Room tip: Don't get fooled by the “free breakfast”
Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank LizzyD08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Svendsgaard's Danish Lodge Americas Best Value Inn, responded to this reviewResponded December 2, 2023

Dear Lizzy,
Thank you for taking the time to share your experience with us. We are disheartened that we were unable to meet your expectations and apologize for the inconvenience you described. This is not the usual standards that our team strives to provide for our guests. Your feedback will be shared with our team for improvement. Meanwhile, please reach out to the third-party site that you booked with to handle this matter. We hope it works out and you visit us again in the future so we can show you a much better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 2, 2023

This place was the worst, most disgusting room I have stayed in my whole life! Dirty undergarment present in restroom at arrival, restroom door broken & would not shut at all, greasy floors, mold everywhere, no screens on downstairs windows, stains on dirty bedding, chemical/insect spray smell, just all bad!

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
2  Thank Theresa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Svendsgaard's Danish Lodge Americas Best Value Inn, responded to this reviewResponded October 7, 2023

Our goal is to provide our guests with clean, comfortable rooms, so it saddens us to learn we failed to achieve that during your time with us. Rest assured, we will share your comments with the respective teams so that we can immediately work on improving our accommodations. Though your stay was less than stellar, we hope you'll give us another chance to change your impression of our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 26, 2023

So-so motel styled hotel. Cleaning service was once in 3 days. Breakfast was a box of Danish and a pile of napkins. Not even coffee. The place has no character. It was an adequate place to crash at night, but nothing more.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank MangalaAcharya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 4, 2023

We went to Svendsgaard hotel at Solvang on Sep 2nd 2023, the room was over sprayed with room freshener to cover up the SEWER SMELL when I checked in the room, we kept over stuffs and went out to have food. When we came back the room smelled sewer gas, I couldn't enter the room. When we talked to the front office the manager was not ready to apologise.And we called the police to inform about the toxic gas leakage. The upper floor people also had similar issue, and the management hasn't refunded the amount yet. we had to find a hotlel at 8.30 pm which is one hr away from solvang. SUch a nasty hotel and management.Never stay at this hotel.

Date of stay: September 2023
Trip type: Travelled with family
1  Thank burns a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Svendsgaard's Danish Lodge Americas Best Value Inn, responded to this reviewResponded September 9, 2023

Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. While we're not sure what caused the unpleasant odor you mentioned, it's clear that a misunderstanding has occurred. We are committed to ensuring a secure and comfortable environment for all. It's our hope that you will consider giving us a call so that we can discuss your remarks and experience further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 8, 2023 via mobile

Excellent location for a our trip to Solvang, CA on our Staycation in California… booked the hotel and it was a good choice, easy to get too ample parking and a cute rustic looking Danish Hotel not a huge hotel also has a pool and jacuzzi , the hotel books up fast, they have excellent customer service the staff was very helpful and nice and friendly… would stay again

Room tip: Lots of parking spots on site only, 2 handicap parking spots in front of hotel and a very small elevator.
Date of stay: August 2023
Trip type: Travelled with family
Thank 659gallyp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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