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Marc T

Unfriendly staff

1.0 of 5 bubblesReviewed Dec 27, 2023
This is nothing more than a motel with no ice machines. The staff feel overworked and are unfriendly. They dont even want to get you ice when you go all the way to the kitchen to pick it up..... they got ice buckets but no machines. The food at the bar was terrible not to mention overpriced. To add insult to injury I was overcharged 2 days after checkout for the food that should have been covered by the Hilton Honors food credit.

Enjoy Solvang .....stay somewhere else.
Date of stay: December 2023
Room Tip: Stay elsewhere
Trip type: Travelled with family
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah R, Marketing at The Hadsten Solvang, Tapestry Collection by Hilton, responded to this review
Responded Jan 19, 2024
Hello! We are very sorry to hear that you didn't have a great experience. We don't have ice machines, but we would be happy to deliver ice to your room anytime. Please give us a call if the charge hasn't been resolved, we apologize for any inconveniences during and following your stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,099)
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17 - 22 of 1,099 reviews
Reviewed December 26, 2023

Great Hotel and in a great location in Solvang. Recently remodeled, rooms were clean and comfortable. Wonderful shower. Maria, who waited on us for breakfast in the restaurant was so friendly and a delight. Great service. On the second morning she even remembered our names. This was our first stay at this hotel but won't be our last.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank mamt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah R, Marketing at The Hadsten Solvang, Tapestry Collection by Hilton, responded to this reviewResponded January 2, 2024

Thanks for staying with us! We are happy to hear you had a great time and that Maria took good care of you. See you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 3, 2023

Very comfy bed, with excellent ADA parking and accomodation with a nice roll-in shower. Need to have a nightstand and lamp on BOTH sides of the bed, aside from the built-in directional flashlights mounted on the headboard. The heater seemed to never emit heat, despite rechecking the remote multiple times, but we stayed an extra night because the bed was really nice, comfy and toasty warm!

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Mary Carol J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah R, Marketing at The Hadsten Solvang, Tapestry Collection by Hilton, responded to this reviewResponded December 21, 2023

Hi Mary! We are pleased to hear you enjoyed your stay enough to book another night. We appreciate your feedback and hope to have you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 25, 2023

I was very impressed and happy with my stay at The Hadsten. Wish I could've stayed longer but I will be back.
My king size room was very roomy and clean.
They did a great job renovating this hotel. I found it extremely comfortable and up-to-date. .

Room tip: Try to Bistro. Walking distance to downtown Solvang.
Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank maw1972
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah R, Marketing at The Hadsten Solvang, Tapestry Collection by Hilton, responded to this reviewResponded December 7, 2023

Hello! Thank you for choosing to stay with us. We are happy to hear you enjoyed your time and we can't wait to welcome you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 7, 2023

The hotel was just recently remodeled and reopened in August 2023. The rooms are nicely appointed with considerable attention to detail. They include amenities such as the use of robes (which you can purchase), and there was also a steamer for clothing in the room. The bedding and the pillows were very comfortable. The bar and outside area are also well designed. The hotel even had live music with a trio playing country/folk on a Sunday night in the outdoor bar area. A portion of the bar/restaurant is indoors.

Since the hotel was recently remodeled, there were a couple of minor issues. The TV did not work in the first room, but the staff was very accommodating in moving us to another room. The staff are very pleasant and helpful. Also, the hotel is convenient for walking the town as it is right on the edge of downtown Solvang . The parking is very easy right in front of the rooms in this two story complex which may have been more of a motel in the past. There is also a small fitness center which was great. Since nobody was using it except me, it was like a private workout room. We did not try the restaurant so I am not able to comment on it, but they do have breakfast, lunch and dinner.

I would recommend a room as far from the street as possible as there is some traffic noise in the morning although I didn't notice it until around 8:00 a.m.

Room tip: I would recommend a room as far away from the street as possible as there is some traffic noise in the morning.
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank rev_trips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah R, Marketing at The Hadsten Solvang, Tapestry Collection by Hilton, responded to this reviewResponded December 7, 2023

Hello! Thank you for the wonderful review. We are sorry about the inconvenience with the TV, but we are happy to hear our staff handled it with care. We hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 24, 2023

Over the past ten years I have stayed at ~800 Hilton properties, and I can say with complete confidence that this is the best one I have been to. Sure, others may be better for one thing or another, but taking into account location, value, cleanliness, amenities, staff, uniqueness, etc., this property is the clear winner.

What initially caught my attention was that it's a motel, something you don't see of Hilton's. But let me tell you, this is no regular motel. Everything is incredibly well done, clean , comfortable, and modern.

The location is fantastic. Walk right off the property and you're in downtown Slovang.

Then there's the bar/restaurant and outside area. All are five stars. We are dinner here and it was some of the best food we've ever had at a Hilton. The outside area has fire pits and TV's, making it an awesome place to relax, drink, and watch sports. I'd also like to make a point of saying that our bartender was top shelf. I can't recall his name, but he was personable, professional, friendly, and a real go-getter/ambitious type. Something you don't see much of anymore.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Brandon S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah R, Marketing at The Hadsten Solvang, Tapestry Collection by Hilton, responded to this reviewResponded October 26, 2023

Hi Brandon! Glad to here we could provide you with a great experience. Thank you for the title, it's an honor! We will continue to strive for excellence, we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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