Great little shop in the spa for casual men's clothes. Small enough to see everything in 20 min, and good merch turnover so something new every time I visit. Friendly staff tops off the experience.
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On a scale of 10, I'd give it a 7/8 - a step behind Four Seasons or some Ritz Carltons. The lobby is terrific. The restaurant is much too noisy. The spa is outstanding. Our guest room (with patio) was very nice but small for the price. Service was very good: friendly staff, eager to please but not quite first class.
Dear Brian,
We very much appreciate your comments regarding your visit to the Fairmont Sonoma Mission Inn & Spa.
We are delighted to read that you had an excellent visit to the resort. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day! I am sorry to hear about your disappointment with regards to the noise level in Sante.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ruby Selvig
Executive Office
We loved the lights, grounds, and staff. The cleaning ladies were very nice as well as the front desk. Really, everyone was very nice - bar staff, concierge (loved the house dog), and greeting staff too. While the pool is a good length for lap swimming laps, but they build the stairs at one end, so one is not able to turn easily. The room was nice felt a little cramp, but I guess to be expected from a historic place. Really, the only major downside was the noise from ground maintenace when we were having our committee meeting. We were inside the expansion tent area which worked very nicely until the machines unexpectantly showed up and made hearing impossible.
Dear Kenneth,
We very much appreciate your comments regarding your visit to the Fairmont Sonoma Mission Inn & Spa.
We are delighted to read that you had an excellent visit to the resort. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day! I have looked into the noise bleed and we are going to be more conscious of meeting times and land care in the future.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ruby Selvig
Executive Office
The facility was very dated, the people at the front entrance were rude and the therapist was great but talked through out the session. They had a new pool and are expecting a extensive renovation in the next few years.
Dear Mary,
We very much appreciate your comments regarding your visit to the Fairmont Sonoma Mission Inn & Spa.
We are so sorry to read that you did not have an excellent visit to the resort. I am so sorry as well to hear about your less than warm welcome in the spa.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ruby Selvig
Executive Office
The hotel lobby was very nice. Service was good. The rooms were nice and clean, but a bit small. You had to move the larger chair to get to the bathroom from the bed. Wine in the room was a nice touch.
We met in the Pavillion. The food was good but some of it was not hot. It was very very loud during our meeting with the lawn mowers running outside. We needed to get microphones just to hear the person speaking. Having the bathrooms in lobby was strange.
Dear Phoenix,
We very much appreciate your comments regarding your visit to the Fairmont Sonoma Mission Inn & Spa.
I am so sorry to hear about the issues during your meeting, I will look into this and see what we can do better with regards to planning our land care around meeting times.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ruby Selvig
Executive Office
The bed. Cannot say enough about the bed!! This place is absolutely gorgeous in the fall, with all the leaves turning. Staff is excellent, facial was great, massage was spectacular. The grounds are gorgeous. Dog friendly is a huge plus. Wine…. Ah, the wine!! They are great about suggesting delicious accompaniments with whatever you’re having. Love the cheese and charcuterie plate. Spa is so relaxing, just cannot say enough good things. I love this place!!!
Dear Nancy,
We very much appreciate your comments regarding your visit to the Fairmont Sonoma Mission Inn & Spa.
We are delighted to read that you had an excellent visit to the resort. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day!
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ruby Selvig
Executive Office
