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Reviews (1,281)
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Reviewed December 13, 2017

The room was spacious and clean, really cozy.
The fire place was a bonus, and breakfast was off the charts very convenient to the Sonoma square and great for visiting the wineries. We will definitely be back

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank stephenkV186WT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this reviewResponded December 14, 2017

Dear stephenkV186WT,
Thank you for your review! I'm glad you were able to enjoy the fireplace. Its always nice on a cool winter evening to be able to come back to your room and relax in front of a warm cozy fire. We look forward to having you stay with us when you return.
Happy Holidays
Kendall

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Reviewed December 12, 2017

This is a great economical choice for visitors who want to be in downtown Sonoma. The front desk staff are so welcoming and the rooms are very clean. We had an extremely drunk and loud guest next to us and I called the front desk at 3am but they were already all over it. i would definitely stay here again.

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this reviewResponded December 13, 2017

Dear MichelleQ5771FT,
Thanks for the great review! I'm very glad to hear that when you called the front desk with an issue that they were already taking care of it! We do try very hard to deal with any and all issues as quickly as possible.
We most certainly look forward to having you stay with us again . Feel free to contact me directly when you get ready to make reservations.
Best REgards
Kendall

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Reviewed December 6, 2017

great location and wonderful staff combine with nice rooms for a great getaway. Staff is attentive, but not over the top. The feel of the place is that it is nestled in an out-of-the-way spot, but one is only a few steps from the center of town.

  • Stayed: December 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank johnsQ3355GJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 5, 2017 via mobile

Traveling east from SF this was a great place to stay. Good quality rooms & comfortable beds. Close to town where you can walk around & across the road to fantastic shopping mall & yummy Thai restaurant. The included breakfast in the tariff was amazing. Highly recommend.

Stayed: December 2017, travelled as a couple
Thank Shandy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 3, 2017 via mobile

Do NOT give this place your business! We were scheduled to attend a medical a conference here and when the fires were encroaching and making a visit dangerous, the conference was appropriately relocated to Monterey, CA. We immediately called for a refund of our hotel reservation. The staff asked us to call back in a week. I knew they were likely in a chaotic situation, so I agreed. That next week, the so-called ‘manager’ was rude, had an angry tone and refused to give us a refund, stating the imminent danger was past. Well, yes, because he made me wait a week to speak to him!! What an unkind fellow, clearly not the right person for this position. I would NEVER recommend this place!!!!

Stayed: October 2017
Thank shelleyac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this reviewResponded December 6, 2017

Dear shelleyac,
I apologize for your experience during the time of the terrible wildfires here in Northern California. That was most definitely a chaotic time. Since that was quite awhile ago, without more information, I am unable to further investigate. I was not the person who spoke with you but I would like an opportunity to find out more or what happened. If you would like to speak with me directly please do not hestitae to contact me at 707-938-9200
Best Regards
Kendall

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