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“Not that great” 3 of 5 bubbles
Review of BEST WESTERN PLUS Grosvenor Airport Hotel

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BEST WESTERN PLUS Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
London, United Kingdom
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Not that great”
3 of 5 bubbles Reviewed 2 February 2012

We missed a connecting flight at the SF airport and had to stay at an airport hotel. Had no idea which hotel to choose but felt relieved to see the Trip Advisor sticker on the entrance door. Hmmm. It was a completely ok hotel. I'll have to say it was the longest check in I have ever experienced! It was 10 at night and I had called from the airport and made a reservation. The employee checking us in just kept clicking his computer screen forever. It would have been funny if it weren't so late! The bed was very comfortable and the room seemed ok. We didn't get a chance to sample the free breakfast as we had to be back at the airport at 6 am.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank suzziepie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,840 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
San Francisco, California
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 29 January 2012

Spacious rooms but small bathroom. Make sure you get a room opposite side of freeway. Sound not as bad on the that side, but windows definately need to be replaced. Ours did not even lock. Maid forgot to clean our room. Elevators need an overhall. There was a group that got stuck in the elevator. I have read this in previous reviews. Breakfast was not the best.
Cold eggs! Pros are this is a very friendly place, loved all the 49er fans! Bus takes you to the games for a small fee. Good price.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 49erFan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Rosa, Ca
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 January 2012

Comfortable, clean, great location and rooms are quiet, safe and a generous breakfast. Staff is efficient, friendly and knowledgable about the surrounding area (great restaurants and shopping mall closeby too). A no hassle, no glitch super place to stay and there is a quick airport shuttle and good parking packages too. The best way to start or end a trip! Definitely a good find and good for family or business trips!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, 29 January 2012
Neil, thank you for your thoughts and nice review! We are all very pleased that you enjoyed your stay and hope to see you again very soon. Jim McGuire, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Washoe City, Nevada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 26 January 2012

From the comfortable beds to the wonderful breakfast, this place was great. But it's best feature is its staff. They were extremely knowledgeable of the area, took time to actually TALK to you - in fact, one person remembered my name the third day I was there! They had some problems with the elevator, but accommodated us in the service elevator, so it was okay. Great trip - will try to always stay here.

  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lynnlibby2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, 29 January 2012
I was happy to read that you were impressed with our service! We strive to deliver excellent customer service, and it is very much appreciated when our guests recognize our efforts. Thank you so much for your review and we hope to see you again soon! Jim McGuire, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
madison
2 reviews
5 of 5 bubbles Reviewed 22 January 2012

We stayed overnight before meeting family in the area. The airport shuttle was timely and courteous. Hotel beds very comfortable and enough room for a rollaway bed. Breakfast was really good and plentiful.

Would recommend this hotel for families and will stay again when in the area.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank susan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, 26 January 2012
We were happy to read that you enjoyed your stay with us! Thank you for posting your review and we hope to see you again soon! Jim McGuire, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 19 January 2012

Nicely decorated rooms and staff were very accommodating. The breakfast was great. We stayed 2 days and were very happy. Great choice. We will return.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, 20 January 2012
Hello Vancouver and thank you for your review. I was happy to read that you enjoyed our hotel and breakfast. We appreciate you sharing your thoughts and hope to see you again soon.
Jim McGuire, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goleta
Level Contributor
120 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 18 January 2012

The Best Western Grisvenor is a grand old lady who has recently ungone a make-over. Many of the staff have been at the Grosvenor for decades. The front desk, the bar keeper, the morning breakfast attendant and housekeeping staff I spoke with are all enthusiastic about the hotel becoming a BW Plus. They have given support to the leadership of Gen. Manager, Jim McGuire. The hotel has won an award for excellence in housekeeping. This hotel is welcoming and my home base when I travel to the Bay Area for business.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DMcClureDVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, 20 January 2012
Thank you for your continued support and also for your great comments! We really appreciate it, and the staff loves to hear positive feedback. We look forward to seeing you again soon - thank you for choosing us when you are in the Bay Area! Jim McGuire, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Property: BEST WESTERN PLUS Grosvenor Airport Hotel
Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Region: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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