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All reviews grocery store biscuits and gravy waffles nice pool hot breakfast front desk staff breakfast room room was clean and comfortable march lane bw appearance pacific university california refrigerator
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Reviewed May 21, 2018

Condom found in parking lot. Poor water pressure at the sink. Found coach roach on the wall and a spider crawling on bathroom floor. Stains in hallway carpet. The hotel smells old, dirty, and a faint smell of cigarette smoke.
To make things worse, our car was broken in on the last night of our stay. No security camera anywhere. The Receptionist acknowledged there had been thefts in the past but has not happened since they changed to a different company two months ago. It was dirty, grose, and violated!!!!

  • Stayed: May 2018, travelled as a couple
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Review collected in partnership with Best Western
Thank nightcrawler001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWStockton, Front Desk Agent at Best Western Plus Heritage Inn, responded to this reviewResponded June 6, 2018

Hello nightcrawler001,

Thank you for taking the time to complete this review! I am so sorry for the inconveniences that you encountered during your stay! We are in the process of renovating our entire property and updating every room. We did used to be a smoking acceptable hotel but have change to non-smoking recently and we are working to rid the smell of our past. Our parking lot is patrolled by security every night and we have not had anything like this happen recently. I also would like to assure you that we will be getting security cameras very soon. I am so sorry that that happened to your car. If you need anything from us at all please let us know!

Have a good day,
Sabrina J.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 11, 2018

I like this hotel it's nicely remodeled and has full breakfast DECOR very nice outside and inside with pool and jacuzzi, laundry, gym, bar with free glass wine. Its near the mall and easy to get around central Stockton

  • Stayed: April 2018, travelled on business
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Review collected in partnership with Best Western
Thank scarlatt2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWStockton, Front Desk Agent at Best Western Plus Heritage Inn, responded to this reviewResponded June 7, 2018

Hi scarlatt2018!
Thank you so much for the kind review of our hotel! We are really glad tat you enjoyed your stay with us! We hope to see you again soon!
Have an amazing day!
Sabrina J.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 2, 2018

This place is a dump. Never will you see a security guard until after something happens and is a den of riff-raff. Very seedy location and groups of riff-raff hanging around in the parking lot. The decor and carpeting look like it was taken from a old demolished casino. Rooms smelled like carpet glue/filth, ice machines and evelvators didn't work. Our car was broken into and items stolen. Apparently, this has happened many times in the past. Was very taken aback with the amount of thugs they let in this hotel. They took over the bar area...not family friendly at all. The pool is cold and not heated. The kids got in and jumped right back out. Read the other comments even the good ones talk of homeless people wandering around and the dimly lit parking lots you share with Food 4 Less. Don't let your children walk around alone here.

  • Stayed: April 2018, travelled with family
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Thank Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWStockton, Front Desk Agent at Best Western Plus Heritage Inn, responded to this reviewResponded June 7, 2018

Hello Anthony T,
Thank you for completing this review of our hotel. I am so sorry that we did not exceed your expectations. We are currently in the process of renovation our entire property ad I hope this encourages you at least a little bit to stay with us again when our renovations are complete. Cars being broken into does not happen all the time on our property, and I am happy to inform you that we have increased our security since your stay to ensure that we are a safe property for everyone and that we stay that way. We allow all types of people and do not discriminate against any type of guests, however I am sorry that this was your experience and that you did not feel comfortable. We strive to make people from all walks of life enjoy their stay. I'm so sorry for your inconveniences that you encountered during your stay, we dare striving to fix all of our imperfections as a hotel.
I hope you have a wonderful day,
Sabrina J.

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Reviewed April 22, 2018

The place is going under renovations which in the big picture will make it even better, but this didn't get in the way.

Rooms are clean, beds are comfortable, staff is friendly, in-room internet is fast, and the breakfast was really nice.

  • Stayed: April 2018, travelled on business
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Review collected in partnership with Best Western
Thank Amos N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWStockton, Front Desk Agent at Best Western Plus Heritage Inn, responded to this reviewResponded June 7, 2018

Hi Amos N,
I would like to personally thank you for taking the time to complete this review and letting us know what you enjoyed about your stay! I hope that we will see you again soon and that you enjoy your stay even more once we are done renovating.
Have a magical day!
Sabrina J.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 11, 2018

Good location, good price, good breakfast, rooms were nice and bed was comfortable, much cheaper than staying in Sacramento as we were on a trip home to Canada from Palm Springs it worked out really well.....................................................................................

  • Stayed: April 2018, travelled as a couple
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Review collected in partnership with Best Western
Thank pmarkwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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