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“West Hollywood Modern Comfort”

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Palihouse West Hollywood
Ranked #12 of 19 Hotels in West Hollywood
Certificate of Excellence
Reviewed 2 September 2017 via mobile

My husband chose this hotel to celebrate my birthday during a long weekend mini vacation. So glad he did. As soon as staff member Dennis became aware of my birthday celebration he quickly gave us the VIP treatment by offering discounted coupons for the hotel restaurant (Mardi) and bar. The hotel is a hidden gem in West Hollywood with the vibe of a European boutique hotel. It is decorated in an old English/French vibe and has several nooks to hang out in. The corner room we were given was clean, modern, and very spacious. The room had its own kitchen and even its own washer/dryer space which is awesome for those wanting to get laundry done before going back home. Would recommend this hotel to all may friends. In fact, the room was spacious enough where I could have held a party with all my friends for the birthday celebration. Probably an amazing place to hold a bachelorette/bachelor party in West Hollywood. The roof top bar/deck was pretty cool, and the food/drinks at the hotel were quite tasty as well. There are also several restaurants within walking distance from the hotel that are great for breakfast and lunch.

Stayed: September 2017, travelled as a couple
Thank delgadomv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalihouseManagement, Manager at Palihouse West Hollywood, responded to this reviewResponded 24 September 2017

Dear delgadomv,

Thank you for sharing your birthday experience at our hotel with us here on Trip Advisor! It’s wonderful to hear that Dennis went above and beyond for your special day! We are happy you enjoyed our spacious room’s exclusiveness and comfort. We hope to see you again soon here at the Palihouse!

Cheers,
Emily Trujillo| Housemaster
Palihouse West Hollywood

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32 - 38 of 248 reviews

Reviewed 24 August 2017

This hotel is perfect for guests and tourists all over the world because of the amazing service and amazing people. The food was also great. The rooms are big enough for a condo and it is a big plus for me

  • Stayed: August 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with this hotel
Thank marlynmarieo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalihouseManagement, Manager at Palihouse West Hollywood, responded to this reviewResponded 24 September 2017

Dear marlynmarieo,

Thank you for this 5-star review and for taking the time to share your experience with us! We do our best to provide our guests with an above and beyond experience and it makes us smile to know this is not going unnoticed! We look forward to seeing you again soon on your next trip to Los Angeles!

Cheers,
Alexandria Alexander | Housemaster
Palihouse West Hollywood

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Reviewed 21 August 2017

I can't find one single thing to complain about, amazing experience. Will definitely be back. From the staff, to the rooms, the overall homey feel you have, which is wonderful when you are away on business.

  • Stayed: August 2017, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank karenwB6992PG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalihouseManagement, Manager at Palihouse West Hollywood, responded to this reviewResponded 24 September 2017

Dear karenwB6992PG,

Thank you for taking the time to share this 5-star review! We are ecstatic to hear you had an amazing experience. In this big city, nothing is more convenient than finding a hotel you love! We look forward to welcoming you back soon! Feel free to reach out to us so we can ensure you have another memorable stay! 

Cheers,
Alexandria Alexander | Housemaster
Palihouse West Hollywood

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Reviewed 14 August 2017

A beautiful boutique hotel, close to all important places in West Hollywood. Rooms and hotel space are amazing, but you will "get what you pay for". It is well worth the price if you are looking for a luxury stay as opposed to the "budget" experience .

  • Stayed: July 2017, travelled on business
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Review collected in partnership with this hotel
Thank Neil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalihouseManagement, Front Office Manager at Palihouse West Hollywood, responded to this reviewResponded 21 August 2017

Dear NeilA,

Thank you for the 5 star review! I am happy to hear you enjoyed your stay; if your travels brings you back to City of West Hollywood, please don’t hesitate to reach out to us so we can ensure you have another memorable stay!

Cheers,
Joyce Chu | Housemaster
Palihouse West Hollywood

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Reviewed 11 August 2017

The staff were extremely helpful before and during our stay. Additionally, the room was amazing and perfect for our needs. It was a great experience in Los Angeles that I'd recommend to friends and colleagues.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank lwretman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalihouseManagement, Front Office Manager at Palihouse West Hollywood, responded to this reviewResponded 21 August 2017

Dear lwretman,

Thank you for the 5 star review! I am so pleased to hear our team was helpful and you had a great experience. If your travels bring you back to City of West Hollywood, please don’t hesitate to reach out to us so we can ensure you have another memorable stay!

Cheers,
Joyce Chu | Housemaster
Palihouse West Hollywood

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Reviewed 10 August 2017

The room was lovely. It was a great size and there was a full kitchen, a washer dryer and a sitting area. We also had a patio, which was nice to have but since it wasn't in the daylight, it was a little dingy.

The décor when you enter is lovely and has a great visual style. We didn't try the bar, but it looked funky.

The reason I'm giving it three stars is due to a few things...

- The housekeeping did a bad job of cleaning our room. They didn't do much at all, apart from make the bed and throw down a few extra towels. They didn't replenish our shampoo, conditioner or body wash, which meant I had to keep calling down to the front desk to bring some up. We even left them a tip, but it didn't make a difference.

- We wanted to try the restaurant, but it closed pretty early for a joint in Hollywood. There wasn't much choice for room service and when we asked for a dessert along with our main meals, they said they weren't able to bring us any. Makes no sense whatsoever. The food was hit and miss. A few times I had to send it back because it was cold. Sometimes forgot to bring cutlery up with it. The guys who brought it were nice at least.

- Also, the people at the front desk were a little hostile at times. Made me feel like I was bothering them.

So, let me end with a summary - the rooms and décor were nice, as was some of the food. Service was mediocre and the room cleaning was bad.

Sadly, I'm not sure if I'd recommend it to someone or not. Perhaps just trying the restaurant is the best bet.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
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Thank Heather T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalihouseManagement, Front Office Manager at Palihouse West Hollywood, responded to this reviewResponded 21 August 2017

Dear Heather T,

Thank you for your honest feedback, I am sorry to hear that your experience didn’t meet expectations. I will ensure to speak with appropriate departments to ensure these issues are addressed. If your travel brings you back to City of West Hollywood, please don’t hesitate to reach out to us so I can personally arrange for your arrival to ensure your next experience is more positive.

Cheers,
Joyce Chu | Housemaster
Palihouse West Hollywood

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Reviewed 2 August 2017 via mobile

This was our fourth time at Palihouse and it has been perfect every time. We had a change of plans and were coming back to LA earlier than planned and did not want to stay anywhere else. Aiden at the front desk emailed and called me to secure our reservation. Their service is unmatched! The rooms are eclectic and cool and everything is comfortable and sparkling clean. When you stay here be sure to hit the Weho Bistro up the street for dinner and drinks and Barneys Beanery down the street for breakfast. And don't miss the rooftop deck!!

Stayed: August 2017, travelled on business
Thank Poppy01_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalihouseManagement, Front Office Manager at Palihouse West Hollywood, responded to this reviewResponded 21 August 2017

Dear Poppy01_11,

We are so happy we are your chosen home-away-from-home! I am happy to hear Aiden was there to make your stay flawless every step of the way. We look forward to welcoming you back again soon.

Cheers,
Joyce Chu | Housemaster
Palihouse West Hollywood

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palihouse West Hollywood

Address: 8465 Holloway Dr, West Hollywood, CA 90069-4258
Phone Number:
Region: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#11 Luxury Hotel in West Hollywood
#12 Romantic Hotel in West Hollywood
Price Range: $410 - $740 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palihouse West Hollywood 4*
Number of rooms: 36
Reservation Options:
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Also Known As:
Palihouse Holloway West Hollywood

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