The 5 star reviews have it right - this is an architecturally interesting hotel in a fabulous location. The rooms are nicely appointed, most with floor to ceiling windows of some sort. The view from my first room was fabulous (with a serious hitch most people will want to avoid - get to that in a moment). The rooms can be small, with doors hitting doors (my closet door in the first room couldn't open all the way). That sort of thing doesn't bother me, but it gives you a sense of scale. Cozy is definitely a word I'd use to describe the room. The beds and pillows were awesomely comfortable! (Caveat: they are fabulously soft, in case you are used to a harder mattress). The pool terrace restaurant has a great view of downtown, and the best Club Sandwich ever (it's not a traditional Club). So that was the good.
What went wrong? Well, all the western facing rooms, and those facing Sunset Blvd as well, also happen to face a massive plasma billboard on Sunset that flashes movie/tv ads once it starts getting dark. Think 1,000 inch in-your-face plasma tv. Here I am trying to get to sleep and my walls are flashing neon. It was like taking a psychedelic trip with my eyes closed. Of course, you can close the curtains all the way, but you will still have a small strip (between them) flashing colors for hours into the night. If you are like me and prefer to sleep with the curtains open to wake up with the light, you are hosed. Also, the lower floors on the western side also suffer from all the chatter coming up from the terrace restaurant. The noise is quite noticeable with the windows closed. It was less of a bother to me than the flashing billboard, but if you are looking for a little quiet at bedtime, this is not the side of the hotel to be on. So that gets me to one of my pet peeves. [Sidebar: I grew up in the hotel industry - literally, and know what good mgmt is.] Management clearly knows what I've written about here. It was admitted to me when I called to switch rooms. So why put a guest in a lower floor unit (more noise) facing the billboard, when there are other rooms open? Simply put: that is bad mgmt (and bad training of mgmt, to allot blame where it belongs). The person I spoke with to change rooms was kind and sympathetic, but said there was nothing else available (OK: so stick me with a dodgy room and by the time I find out it's too late?). Only after I requested they find me another hotel (yes, it was bad enough to warrant that), did another room suddenly come available. Now, it was nothing(!) like the first room, but I got my sleep which is all I cared about at that point.
The icing on the cake: at 5:45 since I was up I called down to the front desk to cancel my 6 am wake-up call so that my neighbors wouldn't have to hear it (yes, I do try to be considerate of my neighbors when in a hotel room). Well, guess what rang while I was in the shower?
Bottom line: I would not stay here again (even more so given the price). Beautiful hotel with a cool room (1 of my 2) and great terrace restaurant, but a major flaw and an improperly trained front desk.
- Official Description (provided by the hotel):
- Designed in 1929 by architect Leland A. Bryant, the Sunset Tower Hotel was a trendsetter from the moment it opened. Its location on Sunset Strip and proximity to area restaurants, nightlife, and boutiques make it a popular choice for guests visiting West Hollywood/Beverly Hills. Guests enjoy elegant Art Deco styling combined with modern conveniences and amenities including the famous Tower Bar. The Sunset Tower Hotel also features a luxurious pool area, fitness center, group facilities, and pet amenities. Tucked away inside of one of Hollywood's most recognized architectural landmarks is the Cure Salon & Spa, which features some of the most celebrated international stylists, aestheticians, therapists and med-spa practitioners. Rooms reflect the elegance of the property with stunning views from floor-to-ceiling panoramic windows, Kiehl's Bath Products, gourmet mini bar, flat screen TVs, custom furnishings and artwork. Complimentary WiFi is offered throughout the property. At Sunset Tower Hotel, our goal is to provide a Hollywood-style experience to each guest and ensure their stay is not only comfortable, but exceptional. ... more less
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- Also Known As:
- Sunset Hotel West Hollywood