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“My Home Away from Home Gets Better and Better....”
Review of Sunset Tower Hotel

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Sunset Tower Hotel
Ranked #1 of 19 Hotels in West Hollywood
Certificate of Excellence
Reviewed 8 September 2017

As with my first review, I find myself stumped as to what exactly how to adequately express my love for this place. I've been staying here for 10 years - i began coming out for business (for extended periods of time) and to this day, i simply come out for personal respites from NYC to a place i find to be my sanctuary and true home away from home. From the atmosphere, scents, open air layout of the entire first floor/lobby/entrance, the food, the "old hollywood" feel and decor that they have very deliberately kept in place, the FOOD, the exquisite tower bar (that is a true hollywood [both "old" and "very new"] experience - that the most elite and who's who of hollywood frequent, the beautiful and peaceful terrace and pool area where i have all lunches and breakfasts - playing 40's music all day, the stunning flowers and landscaping - but MOST OF ABSOLUTE ALL - the people. These people have become so much more to me than employees of a hotel. It starts with Jeff Klein the owner - who has clearly set the tone which trickles down from the top - for the rest of his staff to treat people with ABSOLUTE personal touches everywhere they turn. From the minute i walk back in, to the minute i leave, i am made to feel so very welcome and special. Next is the most amazing, sweet, kind and generous Hotel Ambassador - Tim Cunningham. I can't possibly say enough about this man. He has ensured for 10 years that my every whim is seen to, catered to, taken care of. Whether it's a firmer pillow or a restaurant reservation, or simply a HUGE SMILE and and chat about last night's doings at the Tower Bar, my visit just wouldn't be the same without him. I appreciate him more than i can say. Lastly, to ALL of the wonderful staff at the Sunset Tower - from the waiters at Tower, to the housekeepers, to the front desk, to the amazingly helpful valet and bellmen, and last but not least, to my wonderful wonderful wait staff out on the Terrace and pool who do such an OVER THE TOP IMPECCABLE job each and every day of my stay - including wearing hats that are not even theirs to ensure they help me to get what i need - i just could never thank them enough. And of all of these amazing folks, i MUST point out specifically - Angel. My angel. Angel Juarez has been at Sunset since my very first visit in 2007 and i must say it feels fitting to end my review talking about him. Words cannot possibly describe how i adore him. He is 5 steps ahead of me every day - knowing my preferences, my needs, my schedule, and working so hard - quietly and behind the scenes to ensure i am 100% comfortable and everything runs smoothly. You can't possibly put a price on that. He is one of the kindest, most genuine souls I've ever met and i'm always sad to say good bye!

I hope this review helps you to make one of the best decisions you can regarding a trip to LA - which is staying at the amazing - so very special - gem of home called - The Sunset Tower Hotel.

Room Tip: Views vary depending on direction - either Sunset Blvd or toward the pool/west. Both are gorgeous...
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  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimSales, Guest Relations Manager at Sunset Tower Hotel, responded to this reviewResponded 20 September 2017

What can I say, thank you to one of our biggest fans. Jennifer, you are STH family and cannot wait to welcome you home personally.
Dearest regards,
Tim

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Reviewed 8 September 2017 via mobile

Sunset tower hotel is a hidden gem. Service was outstanding from valet and front desk. Mike at the desk gave great dinner suggestions. Rooms were nice but small with great linens. Restaurant service is also very good during the day, however I did not get to dine in Tower bar. Overall a great stay and will be back.

Stayed: September 2017, travelled solo
Thank jordykar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimSales, Guest Relations Manager at Sunset Tower Hotel, responded to this reviewResponded 20 September 2017

Hello and thank you for the kind words, we too look forward to welcoming you back.
Until then...
Best regards,
Tim

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Reviewed 7 September 2017

I can't say enough about the SUNSET TOWER hotel. This is truly a Royal Hollywood experience. The staff and care to me and my family is like no other in Los Angeles or Beverly HIlls. I live here in LA so I know what is the finest. Thank you for the wonderful bedside manner. Love everything about this Hotel and the impeccable service. I will return gladly and continue to have lovely dinners at your Tower Bar. Chad is a great representation of excellence. Love C Fulton

Room Tip: It is worth every penny
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  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank opnnetwork1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

I like this hotel if you can get a room for under $350. The restaurant this the best breakfast. Try the avocado toast! Our adorable outdoor breakfast waiter was The BEST - wish I knew his name- African American with slight build. Pool is small but totally cool and pleasant. Rooms are small and dated but the bathrooms are really nice. Our Amex upgrade was not ready and we had a two hour wait even after arriving at 2 pm. I got some lip from David about how I'm not the only person checking in. Gee thanks. An apology and free drink might be a better choice next time. He was nice the next day. Beds were a tiny bit soft for me. Bathrooms rock. I'd stay here again for the right price.

Stayed: September 2017, travelled as a couple
Thank Travelette4666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimSales, Guest Relations Manager at Sunset Tower Hotel, responded to this reviewResponded 20 September 2017

Hello Travelette,
Thank you for this feedback. It will be shared with our staff for better training. I do hope you reach out to me personally for your next stay. I will make sure it will be perfect.
Best regards,
Tim
Director of Guest Relations

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Reviewed 6 September 2017 via mobile

Pros:
1. Excellent service! Everyone from the bell hop, front desk to room service was amazingly helpful.
2. The room service food was also pretty good! I enjoyed the Cobb salad and grilled cheese with soup.
3. Their restaurant breakfast food options are good. The food was a 7/10 in the restaurant for breakfast ... but again the service was top notch.
4. The spa was nice. It was typical of any nice hotel. Nothing over the top amazing.
5. Their bathroom products are all Kiehls which I liked a lot.
6. Location is excellent and very centralized.

Cons:
1. The hotel is dated. The hallways and rooms are quite dark. It was a struggle to do makeup in the dimly lit room. The elevators are so small!! It was so strange to us. The restaurant is also decorated in an older style. It's definitely got character but it wasn't really our style.
2. Pool is small and can get a little crowded.

Areas for improvement:
1. Add brighter white lights to the bathroom!

Overall, I would recommend this hotel for great service but there are other options that are a little more up to date.

Stayed: September 2017, travelled as a couple
1  Thank SashaPintos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017

The front desk staff made our stay great. Matt's check-in with great suggestions about upgrades and local places to shop was helpful and knowledgeable -- and his special gift to us was enjoyed greatly; and when we were lamenting that we'd forgotten our cribbage board, which we always travel with, David at the front desk came in the next day, on his day off, and left his own personal board for us to use during our stay. That was the most amazing and generous experience I've ever had from a hotel. Shout-outs to both Dave and Matt.

We were here for a wedding. Our room was smallish for a suite, which we upgraded to, but the view was great and other than spotty housekeeping service, we were very happy. The only other thing I would say is that it was awfully dark in the bathroom. Even after maintenance came to change out some bulbs (not at our request) it was still dark. But those are little things. The staff was great, the food -- especially breakfast -- was good, and it was fun to have the option to dine outside or in. Bell staff was prompt and friendly. I would stay here again.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank BeBe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimSales, Guest Relations Manager at Sunset Tower Hotel, responded to this reviewResponded 20 September 2017

BeBe,
Thank you for the nice comments. I will make sure to share them with the staff. We look forward to welcoming you back soon.
Best regards,
Tim Cunningham
Director of Guest Relations

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Reviewed 2 September 2017

Took my fiance to LA for the first time and we stayed in the Sunset Tower Hotel, the staff was super friendly and we received excellent service especially from the Manager Barbara, Go see Angel in the Restaurant. he will take good care of you

Room Tip: love it here
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank DavidRico1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimSales, Guest Relations Manager at Sunset Tower Hotel, responded to this reviewResponded 20 September 2017

David,
Thank you for your great feedback. I will be sure to share this with the staff. We hope LA will be your next go to vacation moreover the Sunset Tower Hotel.
Hope to see you again.
Best regards,
Tim Cunningham
Director of Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunset Tower Hotel

Address: 8358 W Sunset Blvd, West Hollywood, CA 90069-1516
Phone Number:
Region: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in West Hollywood
#1 Luxury Hotel in West Hollywood
#1 Business Hotel in West Hollywood
#2 Romantic Hotel in West Hollywood
Price Range: $470 - $853 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Tower Hotel 4*
Number of rooms: 81
Official Description (provided by the hotel):
Designed in 1929 by architect Leland A. Bryant, the Sunset Tower Hotel was a trendsetter from the moment it opened. Its location on Sunset Strip and proximity to area restaurants, nightlife, and boutiques make it a popular choice for guests visiting West Hollywood/Beverly Hills. Guests enjoy elegant Art Deco styling combined with modern conveniences and amenities including the famous Tower Bar. The Sunset Tower Hotel also features a luxurious pool area, fitness center, group facilities, and pet amenities. Tucked away inside of one of Hollywood's most recognized architectural landmarks is the Cure Salon & Spa, which features some of the most celebrated international stylists, aestheticians, therapists and med-spa practitioners. Rooms reflect the elegance of the property with stunning views from floor-to-ceiling panoramic windows, Kiehl's Bath Products, gourmet mini bar, flat screen TVs, custom furnishings and artwork. Complimentary WiFi is offered throughout the property. At Sunset Tower Hotel, our goal is to provide a Hollywood-style experience to each guest and ensure their stay is not only comfortable, but exceptional. ... more   less 
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Also Known As:
Sunset Hotel West Hollywood

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