I reserved 7 rooms for my family a month in advance. When we arrived we found out 2 rooms had been cancelled and all my rooms I had reserved with 2 beds had been changed to 1 bed. They told me it is their policy to "GUARANTEE A ROOM, NOT A ROOM TYPE." I asked why I had not been called about my 2 rooms being cancelled, they said they forgot. One of my family members had to drive another 20 miles to another Extended Stay to get a room with 2 beds. The hotel reeks of cigarette smoke and is very noisy. One room had a shower head held up with a plastic trash bag! The bathrooms don't even come with basic toiletries like shampoo. The people working at the front desk did not seem to have a clue to what they were doing. Avoid this place. It's a nightmare.
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- Also Known As:
- Extended Stayamerica Sacramento West
- Extended Stay West Sacramento
- West Sacramento Extended Stay