I have been to this hotel 20 times in the last 5 years, my wife's family lives near by. The physical appearance, while not special, always appears new and well kept. The grounds and interior are worthy of a Four Seasons hotel. Sadly, the same cannot be said about the majority of the staff. On our last trip we were traveling with a baby and arrived at 1 pm, the room was not ready and the baby was tired, so our only option was to wait in the lobby. No one offered us a drink and when our room was finally ready, they forgot to set up the room for a baby, which was prerquested. The most frustrating part of my stay was the valet. Every time I called down to get my car, 6 different times, I was placed on hold and the call was then forwarded to a different department in the hotel,. I hope it is a phone issue, because it appears that the hotel is very understaffed. When we first arrived, I approached the concierge, who has having a conversation with someone who was obviously her friend. After waiting awhile, she said "can a help you with a QUICK QUESTION?", in other words saying to me, don't take to long I want to get back to talking with my friend. I understand that the prices for this four seasons are well below the average, but if you are not going to staff and train the hotel like a normal four seasons, then it should not carry the Four Seasons name, it is tarnishing the brands image.
- Official Description (provided by the hotel):
- Close to both Los Angeles and Malibu, Four Seasons Hotel Westlake Village offers a convenient destination for both business and leisure with extensive meeting space, diverse dining options, acres of gardens, an extensive Spa and health-inspired programs at California Health & Longevity Institute. ... more less
- Reservation Options:
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- Also Known As:
- 4 Seasons Hotel Westlake Village
- Four Seasons Westlake Village
- Westlake Village Four Seasons