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Four Seasons Hotel Westlake Village
Certificate of Excellence
Reviewed 10 April 2012

Positives - Friendly and helpful service, right off highway, amazing spa/massage
Negatives - Worn rooms, problems with hot/cold water, not really close to anything

  • Stayed: March 2012, travelled as a couple
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Thank sting800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this reviewResponded 16 April 2012

Thank you so much for sharing your experience during your recent visit to our property. We are very pleased to hear that our staff and level of service was one of the highlights of your stay, and are delighted that you had the chance to enjoy a relaxing treatment in The Spa. We appreciate your bringing some of your concerns to our attention regarding the condition of your room which we are working to resolve. We hope to have an opportunity to welcome you back in the near future.

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1,244 - 1,250 of 1,473 reviews

Reviewed 9 April 2012

The friendly and attentive staff really made me feel at home, which was most welcome after long days my first week back in the workforce. Suzanne and all the staff at the bar treat everybody so well you have to go back! Look forward to my next stay.

  • Stayed: April 2012
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Thank Kathy47714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

Hello,

I have been to many Four Seasons hotels and resorts, but the staff at Westlake Village genuinely make you feel at home. The hotel has a warm and friendly atmosphere.

One of the hotel's best assets in the front desk manager Mr. Billy Cueto. He truly tries to make one's stay memorable

  • Stayed: March 2012, travelled solo
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2  Thank PK001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

My 16 year old daughter and I accompanied my husband on his business trip in LA and his company chose Four Seasons for our accomodations--it was great! Rooms are nicely decorated, beds very comfy, bathroom huge. We used the gym daily which was very large and clean, with a lot of equipment including pilates machines (water, gatorade, headphones, and fruit provided to gym patrons). Gym bathroom included a sauna room, was very clean and provided hairbrushes, lotions, shavers, etc.. My daughter and I ordered our lunch by the outdoor lounge chairs and we felt very pampered (a linened rolling cart arrived with the waiter setting everything out for us). A little added perk is that the California Health and Longevity Institute is located at this hotel so the menu included some recommended selections from the Institute which made my choices easy and I felt I was eating healthy. There's a walking (and seperate running) trail that included putting and chipping greens, horseshoes, badminton and other activities (which I never saw advertised anywhere at the hotel so it was a surprise to come across). While this is not an inexpensive hotel and one might expect a certain level of service, we have been to plenty of high end hotels that don't make their guests feel as welcome and pampered as this one did--so the service here is the best I've seen in a while and included everyone we came in contact with: doormen/women, front desk manager, housekeepers, restaurant workers, gym manager, etc. Some down sides: the hotel is located in a corporate park area so there's not much around (but most of the guests seemed to be there for business purposes anyway), eating meals on site will be costly. -- otherwise an excellent hotel.

  • Stayed: March 2012, travelled on business
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Thank annmarie27_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2012

I recently had a business meeting at the Four Seasons Westlake Village and will definately return. The level of service is wonderful, very similar to that of high end European Business hotels.

  • Stayed: March 2012, travelled on business
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Thank Erin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

Great place for a weekend get away. Wish the buffets were a lot more affordable but other than that, it's a terrific hotel and location.

Room Tip: All the rooms are excellent but hopefully they give you the opportunity to upgrade.
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  • Stayed: March 2012, travelled as a couple
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Thank BLASTRAMON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

I have stayed at this hotel many times and it never disappoints. This is a first class hotel, every amenity is top rate. The spa is the best I have seen anywhere (and I travel a LOT). The indoor pool is large and comes complete with piped in spa music. The outdoor pool is serene and quiet (adults only). The hot tub is large and seldom crowded. The rooms are luxurious and provide over the top comfort. Turn down service includes a pair of slippers placed at your bedside. As if this weren't enough, the staff in every department goes above and beyond to be accommodating and friendly; they make a point of remembering your name (everyone from the bartended to the valet). Suzanne at "The Bar" is an amazing bartender (great sea breeze). The one slight negative is that the food at this hotel can be expensive however you can find more reasonable prices during happy hour where the bar offers some specials. Overall a fabulous hotel...simply the best.

Room Tip: Paid $30 per night additional for an upgraded room, it was worth it, was larger (had a couch/sitting...
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  • Stayed: March 2012, travelled on business
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Thank Regina U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Westlake Village

Address: 2 Dole Dr, Westlake Village, CA 91362-7300
Phone Number:
Region: United States > California > Westlake Village
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Westlake Village
#1 Family Hotel in Westlake Village
Price Range: $401 - $799 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Westlake Village 5*
Number of rooms: 270
Official Description (provided by the hotel):
Close to both Los Angeles and Malibu, Four Seasons Hotel Westlake Village offers a convenient destination for both business and leisure with extensive meeting space, diverse dining options, acres of gardens, an award-winning spa, state-of-the-art fitness facilities and a variety of unique health and wellness programs at California Health & Longevity Institute. ... more   less 
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Also Known As:
4 Seasons Hotel Westlake Village
Four Seasons Westlake Village
Westlake Village Four Seasons

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