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“Filthy and disappointed ”

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Holiday Inn Express Westley - North Patterson
Ranked #2 of 4 Hotels in Westley
Reviewed 16 August 2017 via mobile

Used this hotel as a halfway point on the I5 Corridor with my family. I've stayed at holiday inns before and have been very pleased with my experience in the cleanliness of the rooms however I was extremely disappointed in this one. The floors appeared to be not vacuumed, the beds had hairs in them from either previous guests or housekeeping, and there was actually fast food trash stuffed in drawers left behind from previous guests that housekeeping did not take care of. There were signs all along the hallway stating to please pardon the mess they were under construction, however renovating is one thing, housekeeping skills are completely different. Left this establishment with a feeling of being dirty. We will not be staying here again.

Stayed: August 2017, travelled with family
Thank ErinOO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Westley - North Patterson, responded to this reviewResponded 6 September 2017

Hi ErinOO,

Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about the cleanliness issues you experienced on your recent stay. I would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon.

Again, thank you for the feedback and our apologies for the shortcomings.

Sincerely,

Connie D
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (55)
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4 - 10 of 55 reviews

Reviewed 29 June 2017

This establishment is absolutely amazing.. the rooms are very clean, the staff is very helpful, courteous, and extremely pleasant. The office staff in particular Jessielina and Evelyn and most of all the manager Cynthia, always greet u with a smile and a sense of belonging.. They are very welcoming to my children making them feel like they are at home and not a hotel.. The pool is always clean and well maintained, amazing breakfast in the morning, laundry service for guest etc.. Just an overall wonderful place to stay . if your looking for a quiet and enjoyable experience this is by far the best place to be..

  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank babygirlvernon1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2017

The hotel is in a decent location, they are upgrading! Right off the I 5 decent restaurants in walking distance! A good place to stop if you need a night to sleep! The hotel does have a cigarette smoke smell in most of the rooms, we've stayed here twice now! But the staff is really friendly and helpful! That makes up for the smell!

  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Westley - North Patterson, responded to this reviewResponded 15 June 2017

Hi Robert S,

Thank you for your stay and for taking the time to share your experience. It is nice to hear that you were satisfied with our hotel's amenities. However, we regret to know that your stay would have been perfect had it not been with the smoking smell of the room and for that, we offer our sincere apology. We will definitely share your comment with management to help us improve our services and to continue delivering a good stay experience.

We value you as our guest and look forward to welcoming you back the next time you are in the area.

Kind Regards,

Christian C.
Case Manager
IHGService

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Reviewed 22 May 2017 via mobile

We just enjoyed our stay here in the holiday Inn Westley California. This hotel is very relaxing we were the only ones in the pool and in the jacuzzi but kids enjoy their self on the pool I enjoyed myself with a jacuzzi the staff is really sweet Anthony came out and brought us towels just to make sure we had extra swai in the pool Esther in the breakfast area was really helpful my room is really big I enjoyed the room size very pleasant hotel I will definitely return

Stayed: May 2017, travelled with family
Thank krysheila99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2017 via mobile

I stay at this hotel on a regular basis, several times a month. It is always clean, the breakfast has a big variety, the staff is friendly and goes above the ordinary in every way. I highly recommend this hotel if traveling on I-5!

Stayed: May 2017, travelled on business
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz D, Front Office Manager at Holiday Inn Express Westley - North Patterson, responded to this reviewResponded 6 May 2017

Thank you very much for you positive feedback. We are very pleased to hear youve had such a positive experience with us. Our hotel staff strives to offer the best possible service to our guests. We are happy we are able to accomplish this. Thank you again. See you on your next trip.

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Reviewed 10 April 2017

The hotel is conveniently located off the freeway and, they had trailer parking. Our room was neat and clean, however the walls and ceiling are paper thin. We were on second floor and the people above us were stomping around all night so, we didn't get much sleep. We had a room with a king size bed that had a deep depression in the center. Another reason for a poor night.

Room Tip: Ask for a room on the 3rd floor.
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  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank CR42015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Westley - North Patterson, responded to this reviewResponded 13 May 2017

Hello CR42015!

Thank you for your feedback regarding your stay at Holiday Inn Express Westley North- Patterson Area, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness and for finding our location to be convenient.

However, I'm sorry we fell below your expectation regarding soundproofing and the bed condition. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGService

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Reviewed 9 April 2017

Very close to highway, and about 1.5 hours outside San Fran coming from LA. First room not clean and up to standards but clerk got us another option after long drive. Breakfast had good variety staff friendly.

  • Stayed: March 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank TravelerG8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Westley - North Patterson, responded to this reviewResponded 23 April 2017

Dear TravelerG8,

Thank you for your review and for choosing to stay with us. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and thank you for staying with us. It is nice to know the breakfast selection is at par and acknowledged our friendly staff. However, I regret to know that your stay was not as satisfactory as we wanted it to be because we failed in some aspect. This being the upkeep of the initial room received and we apologize for the inconvenience. Your feedback is very important to us as we have to ensure our hotels are being managed to a high standard and to see how they are performing for us to know what can be improved. I have this information documented and it will be forwarded to the hotel management for evaluation in order to take actions accordingly.

Thank you for staying with us and we hope to offer you a more pleasant stay in the future.

Sincerely,

Grace P.
Case Manager
IHGService

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Additional Information about Holiday Inn Express Westley - North Patterson

Address: 4525 Howard Road, I-5 Westley exit, P.O. Box 307, Westley, CA 95387
Phone Number:
Region: United States > California > Westley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Westley
Price Range: C$139 - C$179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Westley - North Patterson 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Welcome to the newly renovated Holiday Inn Express located in Westley, Ca. located off Interstate 5 in the central valley, only 8 miles from Diablo Grande PGA golf course. Easily accessible to the major highways, with shopping malls 15 miles away. Start your day with free hot breakfast. We are a pet friendly hotel, and offer pet friendly packages which include a free toy for your pet. ... more   less 
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Also Known As:
Holiday Inn Express Westley - North Patterson, Ca Hotel Westley
Holiday Inn Westley

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