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“Great stop off”

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Holiday Inn Express Windsor - Sonoma County
Ranked #2 of 4 Hotels in Windsor
Certificate of Excellence
GreenLeadersSilver level
Blandinsville, Illinois, United States
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great stop off”
Reviewed 20 February 2012

We stayed here on our way to wine country. Clean nice rooms right off highway 101.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEinWindsor, Guest Relations Manager at Holiday Inn Express Windsor - Sonoma County, responded to this review, 10 September 2012
Thank you for posting a review of our hotel on TripAdvisor. We appreciate the feedback and hope you stop off again soon!
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210 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Eureka, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 19 February 2012

I stayed here with my girlfriend for one night as a part of a Wine Country weekend. Overall, this is a great hotel and a great property. I would recommend it to any one staying in this area.

The staff at the property was excellent. They were very friendly and very efficient. They even acknowledged us when we walked in even though assisting another guest. I also noticed that we were greeted by name when we returned for pool towels and at checkout. In my opinion (as someone in the Hospitality business) that was both excellent and rare to see. You never felt rushed and the staff was always friendly. The only odd thing was that they call your room to ensure everything is OK after you get in your room. While on the one hand this is a nice touch it might be better if they offered an opt-out option for those who desire not to be interrupted.

The room was large and comfortable and included a very nice mattress and linens. It had a good size LCD TV and the room itself was in very good condition and very clean. You can tell that this hotel is a fairly newer property and it shows. We had a "Soak Tub" room which featured an oversized tub that unlike some other "two" person tubs, could actually comfortably fit two people. The bathroom vanity, fixtures and linens were all very nice and in good condition.

While staying we took advantage of the free breakfast and it was very tasty and had many options. I noticed sausage patties, pancakes, cinnamon rolls, milk, juices, eggs and a few other items as well. Everything was tasty and it appeared that everything was well stocked and fresh. We also used the hot tub and it was clean, well maintained and indoors.

I would highly recommend this hotel if you are looking for a getaway weekend. It is very close to a casino (River Rock) along with the town (and wine tasting) of Geysererville and is a short drive to many Wineries along Highway 128. Speaking of HWY 128, this hotel is a great place to stay for day visits to Calistoga and its surrounding attraction as well.

We had a great stay and I would recommend this hotel for pleasure or (as a frequent business traveler) for business as it is great and has easy freeway access and many restaurants close to it.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Embers49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEinWindsor, Guest Relations Manager at Holiday Inn Express Windsor - Sonoma County, responded to this review, 10 September 2012
Thanks for taking your time to post a review. I'm so glad you found our property so well appointed and the staff services "friendly and efficient" that means a lot, especially coming from a fellow hotelier. I'm gunna get personal here. When I travel, I should travel with a stack of apology cards and maybe even chocolates for the associates that have the bad luck to be on shift when I check in. When you have an understanding of what service is and how it should look from an insider perspective it's really tough to be objective and let all that go and just... be a guest. I care about the details, the right attitude behind the desk. People that look for a reason they have to say no and not a reason to have to say yes. Hopefully I'm not as bad as I fear but no one ever seems to match the pleasant and thoughtful service I see happening behind our desk every day. Keeping in mind of course I am completely and hopelessly biased!
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skowhegan maine
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 February 2012

I am only 5 2...and their new beds are sooo high it was difficult to get into them .. the sink in the bathroom came to the top of my chest .. I really needed a stool to brush my teeth ., the hotel seems new and the staff was most receptive , it did seem that that every thing seemed to have problem...the clock in the room just kept flashing and couldnt be set so they traded it out .. the computor in the business center would only go to the holiday inn site ,couldnt get to any other site to get my tickets .. they had to call cit to fix ..also coffee maker broker down and they had to send to starbucks for morning coffee ,, but the staff was great ..worked hard to fix everything ... would stay again but would have to bring a step stool ...

  • Stayed January 2012, travelled with friends
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Helpful?
2 Thank breingan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEinWindsor, Guest Relations Manager at Holiday Inn Express Windsor - Sonoma County, responded to this review, 17 September 2012
Our lovely new beds are definitely taller than the standard 9 inch mattresses we used to have, a price we had to pay for getting pillowtop on both sides. For clarification sake I've measured the beds from the floor to the top of the mattress at 31 inches for any reviewers interested in the exact height measurements. It seems most hotels these days have taller beds. (The ones I've stayed in recently anyway) I've noticed that at 5'9" so I can surely sympathize with the difficulty this trend has for people considered medically "average" or "short." The thing is the nice beds made these days are much thicker than before. Even with a frame that only stands 4 or 5 inches from the floor those beds can present an imposing figure. I will be sure to forward your comments to management as others have likely had the same impression. I'm not entirely sure what can be done as I know we purchased frames that would add the least amount of height to those beasty beds. I want to thank you kindly for the review on Trip Advisor and for bringing this topic to our attention. Looking forward to seeing you on your return visit! Be sure and introduce yourself, I'd love the opportunity to spoil you next time around.
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Porterville
Level Contributor
120 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 26 January 2012

this is a fairly new hotel and very nice. It's reasonably priced, the staff is very helpful and the rooms are comfortable. You're in the heart of wine country and 15 minutes from the Coppola winery. Internet is strong and easy to connect, and the breakfast is standard HIE fare (which is the best in the industry).
Very close to shopping, food, and downtown Windsor. This is a major improvement from the former HIE that was in Santa Rosa. One reviewer had problems with the pool but for the business traveler, or somewhere to sleep while visiting the area you won't go wrong staying here.

  • Stayed January 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank lkm55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEinWindsor, Guest Relations Manager at Holiday Inn Express Windsor - Sonoma County, responded to this review, 17 September 2012
I'm so glad our property met your needs during your recent trip to Sonoma County and left such a favorable impression. We have sorted out our pool heating difficulties and it is back up and running properly so happily that should not be an issue going forward. Thanks for taking the time to rate our business on Trip Advisor and let people know your thoughts on the quality of service and product we provide.
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Atlanta, Georgia
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 November 2011

My wife and I stayed 2 nights while visiting our son the weekend before Thanksgiving. We booked online with a late arrival. The hotel staff had everything ready and recognized we were very tired at 1 am in the morning. That made sure we got checked into our room without any delay. The room was very comfortable and extremely clean. The breakfast buffet had a wide selection of fresh food and piping hot.

  • Stayed November 2011
    • Value
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Helpful?
1 Thank norton172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEinWindsor, Guest Relations Manager at Holiday Inn Express Windsor - Sonoma County, responded to this review, 17 September 2012
1am? That had to be Robin! She so readily gets into what an individual guests needs are and follows through accordingly. Thanks for the great hotel review, I truely appreciate your taking the time to provide feedback for us. Hurry back!
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Jacksonville, Florida
Level Contributor
58 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 November 2011

Pick somewhere else otherwise the traffic noise is unbearable 24 hours a day!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank auditing4you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEinWindsor, Guest Relations Manager at Holiday Inn Express Windsor - Sonoma County, responded to this review, 13 June 2012
Oh no.. I am going to guess you ended up in one of the end rooms. Unfortunately there are a few rooms that are closer to the highway and as a result can be less than tranquil on nights it's busy out. As a rule we always try to fill up the rooms furthest away from the highway and work our way down the arms of the building. Please feel free to contact me here at the hotel. I would like to take a moment of your time and hear about your experience and we can go from there. Just ask for Michelle. Cheers.
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Calgary
Level Contributor
109 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 13 November 2011

we were in windsor for 5 nites for a triathlon. I was amazed at the staff at the hotel supporting us in anyway they could. also the hot breakfast was pretty good.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaveCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEinWindsor, Guest Relations Manager at Holiday Inn Express Windsor - Sonoma County, responded to this review, 19 September 2012
Thanks for the review on Trip Advisor. I'm so glad you enjoyed your stay with us. We love being engaged with what our guests are here doing. It makes for better service and, well, frankly it adds interest for the staff and turns work into play. (Which I am all for!) We are so blessed to be in a position to get paid for being a part of so many good times and once in a life time moments with people. Thanks for letting us be a part of one of yours!
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Additional Information about Holiday Inn Express Windsor - Sonoma County

Property: Holiday Inn Express Windsor - Sonoma County
Address: 8865 Conde Ln, Windsor, CA 95492-8912
Phone Number:
Region: United States > California > Sonoma County > Windsor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Windsor - Sonoma County 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Our beautiful Windsor Holiday Inn Express Hotel is located in the heart of Sonoma County Wine Country, nestled between Healdsburg and Santa Rosa. Leisure travelers will enjoy access to over 100 wine tasting rooms in the Russian River, Dry Creek and Alexander Valley, including world famous Rodney Strong, Kendall Jackson or the local favorites of Segeshio or Bella. It is just a short drive to view the stunning trees at Armstrong Redwoods, or capture the breathtaking Sonoma Coast. Our hotel is close to additional attractions including Safari West, Wells Fargo Center of Performing Arts, and Charles Schulz Museum, home to the 'Peanuts' gang. Our location is walking distance to the charming Windsor Town Green. Many enjoyable dining choices, boutique shopping, coffee shops and a variety of events on the Town Green such as the Farmers Market, summer concerts and family fun. Business travelers appreciate our comfortable and convenient location in proximity to the Santa Rosa Airport Business Park and Windsor Business Park. Corporate rates are available to our business travelers. We welcome federal and state government employees. The hotel offers a 24-hour business center. While lodging in our Windsor hotel guests will enjoy a complimentary hot breakfast, free wireless Internet, fitness center, indoor jacuzzi and sauna, outdoor heated pool. We look forward to having you stay with us! ... more   less 
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Also Known As:
Holiday Inn Express Windsor - Sonoma County Hotel Windsor
Holiday Inn Windsor
Windsor Holiday Inn
Holiday Inn Express Windsor - Sonoma County CA

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