We were quite disappointed when we arrived that the house we rented was advertised quite different from the actual property. Your listing for the vacation rental states; 4 bedrooms, 3 bathrooms, free wifi internet, including a "newly renovated master suite full bath". In fact the property has 3 bedrooms, 2 bathrooms and limited internet. The 4th bedroom you advertised has no window and no privacy and has a very sour odor. You also never provided an address for the property even after several email inquiries and phone calls that you never responded to, which made finding the property difficult and time consuming.
You listed the rental vacation home with 4 bedrooms and 3 bathrooms, yet the bathroom in the master suite was locked, the internet was not working and very slow from the moment we entered the property, and the 4th "bedroom" had no window and smelled like wet wood, and there was no privacy between the 4th bedroom and the "master suite". The "master bathroom" was clearly under construction, not "newly renovated", and unusable by guests.
I rented your property with the understanding as you represented in your vacation rental listing that there was a master suite with bath, and by the term "master suite" the room and attached bathroom would offer privacy. There was no privacy for the master bedroom as there is a door entrance through to another room that your have listed as a bedroom, that, does not lock, nor offer any sound barrier. Your website clearly states three bathrooms. I would not have rented a place without a master bath. I am disappointed that we were forced to share bathrooms with the children.
This is false advertising. There are plenty of very comparable vacation rental properties in town for $150-$165 a night for 4-5 people that were available when I rented your vacation rental in March of 2015.
Along with the intermittent internet, that was not working from the first moments that we entered the property, that we immediately contacted you about and was a problem for our entire vacation, which makes my staying in touch with my work difficult. You advertised "free wifi internet", there was not any information in your property listing about limited internet, the lack of a master bathroom, lack of privacy and sour smell from wet wood in what you have listed as a 4th bedroom, and you never provided an address of your property and never responded to phone call inquiries, nor emails asking the property address, which led us to aimless driving around attempting to find the location. All of which is unacceptable and not as you advertised.
On a positive note the property is very nice and the hot tub was clean.
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