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All reviews best westerns business suite outlet mall western hotels sausage liquor store denver area a great stay colorado springs would stay again i highly recommend this hotel comfortable beds great breakfast potatoes hot tub staff was very friendly indoor pool
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Reviewed September 4, 2017 via mobile

Over Labor Day weekend, my family and I wanted to visit Bentonville for the weekend. Crystal Bridges Art Museum and the Amazeum were on our to-do list, so we were looking for a hotel that was in close proximity. Best Western Castle Rock Inn and Suites fit the bill! It's less than 10 minutes from Crystal Bridges, the Amazeum and historic downtown Bentonville as well as super convenient to the city's wonderful green spaces and trail system.

We checked in Saturday evening to an immaculately clean room. Front desk staff were consistently super friendly and helpful throughout our stay. Right away, our kids wanted to swim so we checked out the pool. The pool, hot tub and fitness room are arranged all together in a compact area, but this suited our needs just great. There is an outdoor patio area that extends the pool space for people who just wanting to socialize and not swim.

We awoke each morning to a hot breakfast buffet complete with sausage, eggs, potatoes, fruit, fix-your-own-waffle, cereal and yogurt. Basically my children and husband were in heaven. I really appreciated that they offered gluten-free and dairy free options as well. The front desk also went the extra mile and offered to-go bags with fruit, a granola bar and a water bottle for those who couldn't make it down for breakfast or who needed a snack on their way out the door.

My family and I would enthusiastically recommend this hotel as a budget-friendly and comfortable option for those who want to stay and play in Bentonville.

Stayed: September 2017, travelled with family
Thank lovelyinsideout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 1, 2017 via mobile

This is a very nice hotel. Beds were comfortable and room was good size. Lots of restaurants very close by. Just off the highway also. The continental breakfast was typical and adequate. Would stay here again.

Stayed: August 2017, travelled with family
Thank DebbieR1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded September 7, 2017

Thank you DebbieR1956 for your recent review!

We appreciate you taking the time to not only let us know, but future guests know that you enjoyed your stay here with us! We appreciate the comments in regards to our overall facility.

We look forward to seeing you again the next time you're visiting the Castle Rock area!

Yours in hospitality,
Mallory Sortore
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2017

We have stayed at the Best Western hotel in Castle Rock several times. We could stay anywhere in the area but we love this hotel. The front desk is great and always willing to help in anyway they can. The rooms are clean and very comfortable with amenities. The breakfast is very good. We will be back!!!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank G9510KHjamesn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded August 31, 2017

Good morning G9510KHjamesn,

We truly appreciate you taking the time to leave us such a detailed review! We are glad to hear that when your family travels to the Castle Rock area, you choose to stay with us! Thank you for the kind comments in regards to our entire staff and amenities that we offer- I will make sure to personally pass this review on to all of them and thank them for the hospitality!

Yours in hospitality,
Mallory Sortore
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 20, 2017

Love the location of the hotel a lot. Love Colorado castle rock all together. Very easy to get around. I think the care of the managers and owners of this property is great. I love that they are going green. Instruction in the bathroom advising guest about why it's important to reuse towels. Loved it. I'm a Sustainable type of tourism girl

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Tiffany F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded August 22, 2017

Thank you Tiffany F for your recent review!

We are pleased to hear that you had such an enjoyable trip here with us in Castle Rock. We truly strive to have a more green environment here at our hotel- we are pleased to hear that you were impressed by our verbiage in the bathroom.

We hope to see you again the next time you're visiting the Castle Rock area!

Yours in hospitality,
Mallory Sortore
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 18, 2017 via mobile

Stayed one night on the way from Santa Fe to Denver Int. Airport. The good: location, right off I25; clean property; nice bed& pillows; good quality shower head. The not so good: they say it's 100% non-smoking but our room smelled like either a former smoking room or someone violated their agreement not to smoke in the room; had a 2nd floor room that was not well insulated from the kids running around on the 3rd floor right above us. Based on the other BW Plus I have stayed at this spring and summer, I thought the rate was too high for the quality received. Would probably not stay here next time through the area.

Stayed: August 2017, travelled as a couple
Thank tahkli71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded August 31, 2017

Good morning tahkli71-

We appreciate you taking the time to leave us a review of what you enjoyed during your recent stay and feedback on how we can improve for the future. We truly apologize that your accommodations were not up to usual standard for our property. We are a 100% smoke free property, but unfortunately there are times that people disregard that.

We truly hope that you choose to give us another try the next time your visiting the area.

Yours in hospitality,
Mallory Sortore
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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