Yes, this is a fast food restaurant. Yes sometimes what you get isn't up to par, but they will replace it for you without question! They want their customers to be happy!
VERY friendly, but not obnoxiously so. Make sure that you have everything you need, even coming to the table to make sure that your drinks are full and you have napkins etc. When was the last time you saw that in a fast food place?!?
We visited this place at 9:30 at night (pretty close to closing time) and the service was as good as if it was earlier in the day.
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