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Reviewed November 23, 2017 via mobile

I was boiling water with the water heater, and tried to reach for a cup next to it. Got scorched by the metal snout of the water heater. I have never seen water heaters like that. Other hotels have plastic ones and even the ones I bought for personal use. Be very careful. The hotel should caution customers or replace them with safer ones. Very bad. Now my right arm is scarred for life. Thanks to your hotel.

Captain RS Gigante
Asiana Airlines

Stayed: November 2017, travelled on business
Thank Lindo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ERLopez, Manager at Xenia Hotel, responded to this reviewResponded November 29, 2017

Dear Mr. Lindo T.

Thank you for giving us your honest review of your recent stay. We appreciate all genuine guest comments as it helps us in our drive to continuously improve our facilities and services.
We feel sorry about the unfortunate experience of Capt. RS Gigante with our electric kettle. Rest assured that your suggestion is well noted and considered. We will be more than happy to provide you with your preferred kettle on your next visit to avoid such incident form happening again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 1, 2017 via mobile

Pros:
✔️Nice elevated lobby
✔️Service at the entrance was superb
✔️Big rooms
✔️4 star room features
✔️Comfy bed and pillows
✔️Good aircon unit
✔️Wifi in all rooms
✔️Buffet breakfast
✔️Not so strict hotel policy for the extra guest
✔️Clean outdoor pool with mountain view
✔️ ALL in ALL good service and facilities

Sorry for me no Cons for this hotel.

Stayed: October 2017
1  Thank shimmerpurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ERLopez, Manager at Xenia Hotel, responded to this reviewResponded November 29, 2017

Dear Shimmerpurse,

Thank you very much for choosing to stay in Xenia Hotel and for your recommendation. We really try to provide a warm and welcoming environment for all families and I am so glad that you and your family had a wonderful stay with us. It was a pleasure being of service to you and we look forward to welcoming you again on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2017

I checked in on this hotel during october. The hotel was very full and a few slots of rooms were left. Yet the management maintained the hotel. Lets start with the rooms, the room we took was a deluxe twin. It was very nice, the bathroom was good. Very spacious, alot of amenities. The bed was comfortable fluffy matress. The room was good i guess it was sound proof. Everything you need is with Xenia. The front desk was very kind even the staff outside, guards, etc. The deluxe twin was detailed had chairs and tables. The hotel has a gym,pool,spa,chinese cuisine, and a 7 eleven down stairs.
The only cons i can say, THE BREAKFAST FOOD WAS TERRIBLE! i guess that was the only con. I would recommend you staying in this hotel! Hope it helped you ;)

Stayed: October 2017, travelled with family
1  Thank Andrei L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 9, 2017

When you are tired and need to rest at a hotel closest to the airport, Xenia Hotel was there for the purpose.
Very good assistance at the airport, transfer, reception, easy check-in, fast check-out.
Breakfast was not marvelous, but who cares, when you have to fly very early morning?
(Amazing Bed and linen).

Room Tip: very affordable if you need to stay overnight.
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank FernandoT1371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 20, 2017 via mobile

Stayed there one night. Impressed overall. Rooms are actually small apartments, air conditioning is quite. Breakfast was really nice (except for that fluo green juice!). Internet connection was fast and reliable. Staff was friendly. A good place to stay, very close to CRK.

Stayed: September 2017, travelled on business
Thank Ludo-Owen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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