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Reviews (949)
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49 - 54 of 949 reviews
Reviewed April 3, 2018

It wasn't easy to select a hotel for a simple overnight prior to our flight out of Denver --- so many have inconsistent reviews, this one included. We were less than thrilled. The photos are very misleading as everything had a rather worn and exhausted look about it; my guess is that some of the damage in the rooms is do to ski equipment. What was more annoying was that we made arrangements with the front desk for a 7:30am shuttle to the airport and when we arrived the next morning they insisted we were scheduled for the earlier shuttle and they now had no space for us. Seriously?! That's the entire point of staying near the hotel. We had to wait for the next scheduled shuttle which had space and this just added to the stress of making our flight on time.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank 4Polos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded May 9, 2018

Hello 4Polos, thank you for reviewing our hotel!
Your business is very important to us and we value your feedback. As a airport property, we understand the importance of a of a prompt and easy to use shuttle service. I am disappointed to hear that we did not met your expectations. We look forward to the opportunity to serve you better on your next trip to Denver.

Sincerely,
Rachel Barrows
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

Very helpful front desk people. Well situated to the airport with plenty of dining available nearby. Breakfast was well supplied. Wish there was more than just one ice machine other than one located only on the 3rd floor

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank edwardk628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded May 9, 2018

Hello edwardk628, thank you for reviewing our hotel!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand.

Sincerely,
Rachel Barrows
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018

We have just stayed in this lovely hotel for three nights. The room we had was so comfortable and the staff welcoming. The breakfast was delicious and plenty of choice. The hotel was quite a way out of Denver but convenient for our visit to Rocky Mountain National Park, and Red Rock. I would say an excellent hotel to use when arriving or leaving as it is so close to the airport. It also has an airport shuttle which is good to know.

Stayed: March 2018
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded May 9, 2018

Hello Terry B, thank you for reviewing our hotel!
Your business is very important to us and we value your feedback. It is the feedback we receive from you that enables us to strive for excellence in every aspect of the guest experience. We hope you will come back and see us again soon.
Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand.

Sincerely,
Rachel Barrows
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018

Our flight was delayed, due to one of the 4 nor'easters to hit the northeast this winter. We chose to stay in Denver overnight to catch the early morning flight and save 200 miles of driving. Pulled this hotel off bookings.com - had decent, positive reviews and it was mid range on price. I wasn't expecting the Broadmoor but this place was just awful. Squeaky floor right outside the bathroom, a shower curtain closing the "closet", pilly sheets, torn and threadbare towels, smelly hallway exacerbated by an employee who stood outside the exit door smoking cigarettes. Yuck!

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank c m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded May 9, 2018

Hello c m, thank you for reviewing our hotel!
I am disappointed to hear that you were unhappy with your experience with us. Without the feedback from you we wouldn't be able to address the errors that can unfortunately occur from day to day. We take every response seriously and I will be sharing your review with the appropriate personnel immediately.
Thank you again and we look forward to the opportunity to provide you with a superior experience.

Sincerely,
Rachel Barrows
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018

We stayed here before and after our trip to Europe. Staff was very friendly both times. The shuttle service was great and we were able to keep our car parked there while we were gone. The pullout sofa is not very comfortable but most sofas aren't comfortable anyway.

Stayed: March 2018
Thank Veronica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded May 9, 2018

Hello Veronica C, thank you for reviewing our hotel.
I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver.

Sincerely,
Rachel Barrows
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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