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“Always disappointed”

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DoubleTree by Hilton Durango
Ranked #5 of 34 Hotels in Durango
Certificate of Excellence
GreenLeadersGold level
Reviewed 20 December 2015 via mobile

It was an $18 brunch with bare basics and an omelette station. Not many positives other than the great view of the Animas River below and a friendly waitress. Unlike any other omelette station I've been too as you write your order on a note size piece of paper with your name on it and are told to check back at this counter occasionally to see if your order is there. The young man working there apparently had no training and had a stack of orders and two empty frying pans at the time. I checked often and a half hour later I was told my order was next so figured I might as well just wait there. He then proceeded to put one of the pans in a plastic bucket of water with old food floating in gray water sitting down by the floor and slosh a rag around the pan. He then held the pan over a trash can and wiped it dry with no rinse. He then turns the electric burner back on and puts oil in the pan and ladled some pre mixed eggs into the cold pan. He added a mix of ingredients as there were no choices on the order sheet and mixed them around with his gloved hand. I had already lost what little appetite I had left and returned to the sticky table to eat it. Not sure if it really tasted as bad as watching the preparation but finished after a few bites. The dried out pastries didn't help. I'm sure 90% of the diners here are hotel guests and locals have known for years. Too bad this beautiful setting can't produce a good meal.

Stayed: December 2015
1  Thank Ron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this reviewResponded 21 December 2015

Thank you for reviewing our hotel restaurant on Trip Advisor. We always appreciate feedback from our guests. We apologize for the negative experience you had; that was definitely not up to our standards. Your comments have been forwarded to our Chef and our dining room manager for review with the staff to work on improvements. We hope that in the future you would give us another opportunity to show you a perfect dining experience.

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538 - 544 of 1,649 reviews

Reviewed 17 December 2015

This is a nice place
The suites on the ground floor with the river walk out access is really sweet
My wife and I stay here every year on one of our anniversaries (long story)
Food is great and river access is wonderful with fast, attentive and understanding (another long story) staff

Room Tip: River side, ground level with access to outside and river
See more room tips
  • Stayed: January 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Forrest H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this reviewResponded 18 December 2015

Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor. It's great that you stay here every year on your anniversaries! Sounds like a great long story! We thank you for choosing our hotel and look forward to your next stay. Let us know if there is anything we could do in advance of that next stay ok?

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Reviewed 17 December 2015

We had a fun time visiting friends this year and stayed at several hotels in the area. This by far was our favorite. The staff is so nice and the accommodations are superb. Great views of the river and the town with it's colorful steam locomotive. Then the breakfast is to die for and it's a wonderful way to start your day. We stay there whenever we can get a room. It really makes the trip special.

  • Stayed: December 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2015

Convenient location bordering the Animas River. Our room overlooked the parking lot, but it would be worth a little extra cost for a riverview room. Our king-bedded room was comfortable and well-equipped, and we were of course greeted with their signature chocolate chip cookies. Enjoyed a soak in the hot tub and a swim in the indoor pool. Short walk to Durango’s Main Avenue with many appealing restaurants and shops, and even closer to the narrow-gauge Durango-Silverton Railroad. Staff was especially accommodating with their complimentary airport shuttle for a very early flight. Great value, too.

Room Tip: If not too much more expensive, get a room with a river view.
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  • Stayed: October 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank SandyRiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this reviewResponded 17 December 2015

Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor. Its great to get your review and to know that you had a good stay with us. We welcome you back anytime your travels bring you to Durango.

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Reviewed 15 December 2015

I was traveling on business and I only had stayed one night in Durango. The Doubletree turned out to be a very nice choice. The hotel was nicely decorated, and above average even for Hilton properties, the room was very nice and comfortable, and the staff was great. The hotel is within walking distance of downtown Durango with a nice assortment of restaurants. The cooked to order breakfast was also well above average.

  • Stayed: December 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Bruce0919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this reviewResponded 16 December 2015

Thank you for taking the time to review our hotel, the Doubletree by Hilton Durango on Trip Advisor. We do appreciate your feedback. Thank you for choosing our hotel for your Durango stay. We welcome you back anytime your travels bring you to Durango.

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Reviewed 14 December 2015

We'll stay here again next time we come to town. The room and hotel are very clean, furniture & TV were updated, the restaurant had a great buffet style breakfast with an omlette bar. The workout room was a little small but had very nice updated equipment and it all worked well. Best of all, the staff was very friendly and helpful.

  • Stayed: December 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank O Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this reviewResponded 15 December 2015

Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor. We're so pleased that you had a good stay with us. We're happy to learn that you'd stay with us again when you come to Durango.

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Reviewed 13 December 2015 via mobile

We had a short stay here in a room overlooking the river. The room was large and clean with lots of extras (refrigerator, microwave, coffee maker). Hotel service and room service were excellent. It is a short walk to downtown Durango shopping and restaurants (no need to drive). This would easily be a hotel for a longer ski stay.

Stayed: December 2015, travelled as a couple
Thank cpt1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, General Manager at DoubleTree by Hilton Durango, responded to this reviewResponded 14 December 2015

Thank you for taking the time to review our hotel, the Doubletree by Hilton Durango on Trip Advisor. Its great to get your comments. We are so pleased that you enjoyed your short stay with us. We welcome you back anytime your travels bring you to Durango. It would be great to have you for a winter ski trip.

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Additional Information about DoubleTree by Hilton Durango

Address: 501 Camino Del Rio, Durango, CO 81301-5449
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Durango
#1 Green Hotel in Durango
#2 Family Hotel in Durango
#3 Romantic Hotel in Durango
Price Range: $161 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Durango 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Low-rise Hotel set on the banks of Animas River at Highways 160 & 550; convenient to Fort Lewis College & tourist attractions. ... more   less 
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Also Known As:
Doubletree Durango
Durango Doubletree

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