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jjtmcd
Evergreen, Colorado

Clean, contemporary but not in town

4.0 of 5 bubblesReviewed Sep 14, 2015
Clean and modern furnishings in the lobby and the rooms. Friendly staff and the breakfast was rather good for hotel fare. The service during our breakfast was top notch, friendly and doing all they could during a busy rush. The only down side might be that it's not really walkable to town for most people but there are shops and restaurants that are and town is only a short drive away.
Date of stay: September 2015
Trip type: Travelled as a couple
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erik M, General Manager at Courtyard Glenwood Springs, responded to this review
Responded Sep 16, 2015
Dear jjtmcd,

I'd like to thank you for the wonderful review you left for the Courtyard Marriott Glenwood Springs. We are very pleased that you enjoyed your stay, the staff and the food during your time here. Please feel free to contact us directly to arrange your next visit to Glenwood Springs.

Sincerely,

Erik Mendoza
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (377)
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All reviews front desk quiet location would stay again target lobby downtown couch
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Reviewed August 3, 2015

great location , restaurants and stores within walking distance , excellent service , have stayed there 4 or 5 times since it opened and it has always been a good experience.
Summer or winter its an excellent choice for business or pleasure

Room tip: both sides of the hotel offer great mountain views
Date of stay: July 2015
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Mauricio T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dougr111, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded August 11, 2015

Dear Maurico T,

Thank you for the excellent review. I agree with you that the view from either side of the hotel is breath taking. I love seeing the people taking the time out of there busy day to enjoy all that the Colorado River has to offer. I look forward to you next visit!!

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Reviewed July 14, 2015

Stayed at the Marriott while attending Blizzard University hosted by Blizzard Marketing. The conference was at the Glenwood Rec Center directly across the street so the location was very convenient. There is small area with restaurants and retail shops right near the Marriott as well and it is about a mile from downtown Glenwood. They have a nice little Starbucks / Breakfast bar with fairly priced and delicious food. Their healthy start with egg-whites, harvada cheese, turkey on an english muffin was the perfect start to my morning. Rooms were modern & spacious and the air conditioning worked great. Shower heads were a little weak with not much spray radius but not a huge deal. Their small workout facility was nice for a single night (has free weights from 10lbs - 50 lbs, 3 treadmills and one elliptical) but it would not suffice for a longer stay. Small indoor hot tub and pool, probably would not be thrilled with a family but for business it was exactly what I needed. I would return if I had another conference in the Glenwood area.

Date of stay: July 2015
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Dan F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dougr111, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded August 11, 2015

Thank you Dan F for the great review about our hotel and it's location. The shopping center and the Glenwood Rec center that were mention in your review are both walking distance from our hotel. I hope the next time that you come back to our hotel. You are able to bring the family!!

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Reviewed July 14, 2015

The Courtyard was your average Courtyard. Fairly new so the hotel was clean and had a good layout. The beds were definitely not up to par for a newer Courtyard. Bedding was as great either. The room was large with plenty of room. I would say it was average. The Bistro for breakfast is always a bummer. They should really consider a comp morning buffet to compete with Hiltons brands. We had a "mountain view" room but was right at the front so you mostly saw the top of the entrance building overhang. Not great.

Room tip: Room away from the front entrance - kills the mountain view
Date of stay: July 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Heather W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Jean S, Front Office Manager at Courtyard Glenwood Springs, responded to this reviewResponded July 15, 2015

Thank you for taking the time to complete a review of your recent stay at the Courtyard Glenwood Springs.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the unsatisfactory visit you experienced. We are sorry to hear that you did not find the quality of your bed “up to par” and that the Bistro for breakfast was not a preferred option for you. Most guests enjoy the much higher quality of the Bistro items and service. We understand the convenience of free breakfast, however all Courtyard by Marriott hotels only offer the Bistro Restaurant as an onsite food option. We appreciate your feedback and your review is valuable to our entire team.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Glenwood Springs.

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Reviewed July 11, 2015 via mobile

As a gold Marriott member I have had the privladge to stay at many Marriott properties and classes around the world.

This was the nicest CY I've stayed at in the world. Great staff, delicious in house food options, clean and modern rooms with Paul Mitchell product to shower and use. Very beautiful surroundings.

The only knock on this property is no free breakfast options for elite members and they weren't able to upgrade me to a higher class room at booking.

TIP: Great food options at new mall adjacent parking lot. 2 min walk.

Date of stay: July 2015
Trip type: Travelled with family
1  Thank jeb1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Jean S, Front Office Manager at Courtyard Glenwood Springs, responded to this reviewResponded July 12, 2015

Dear jeb1969,
WOW!!! We can't thank you enough for such positive and encouraging feedback! To say we are, "the nicest CY I've stayed at in the world" is quite a compliment! We as an entire team, take pride in what we do and where we work. We grow and learn from constructive criticism as well as take pride and celebrate praise for a job well done. We are so pleased to have provided you excellent accommodations and we can't wait for the next opportunity we have to welcome you back! Many thanks and see you soon!

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Reviewed July 10, 2015 via mobile

I loved my stay here! The rooms were very spacious and clean. Bed was very comfortable. The lobby area was very clean. The staff was welcoming and very friendly. There is no free breakfast but that's fine with me. Good selection of items for purchase at the Bistro.

Date of stay: July 2015
Trip type: Travelled with friends
1  Thank 913krisf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Jean S, Front Office Manager at Courtyard Glenwood Springs, responded to this reviewResponded July 12, 2015

Dear Kris F,
We are very happy to hear that you loved your stay with us! Every department works very hard to meet the Marriott standard many have come to know and expect. From the hard, detailed work of our entire house keeping staff, to the “fix-it” attitude of our maintenance crew, as well as the face paced, excellent food service from our Bistro team, and the caring, accommodating nature of our Front Desk agents, we are thrilled to hear that you enjoyed your stay and our property. We look forward to your next visit and wish you well on all your travels!

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