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462Law5
Riverside, United States

Loving Glenwood Springs

5.0 of 5 bubblesReviewed Oct 29, 2015
Taking our second visit to Colorado in the past month, we had the fortune of staying here while home shopping in near by New Castle. This property do not let us down. As with all of our stays at Marriott properties, we were pleased with the friendly staff and the cleanliness of our room and the hotel. This property is close to the freeway (with no freeway noise), and it's also close to shopping, dining, and downtown Glenwood Springs. Wonderful location, and great hotel!
Date of stay: October 2015
Room Tip: Ask for a room looking north across the 70 freeway... beautiful mountain views.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob D, General Manager at Courtyard Glenwood Springs, responded to this review
Responded Dec 4, 2015
You couldn't have written a more positive review and we appreciate that! How about coming back a third time - there is plenty to do in any season in Glenwood Springs!! We appreciate that you took the time to write a review and look forward to your return.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (374)
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All reviews front desk quiet location would stay again target lobby downtown couch
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Reviewed October 19, 2015

We liked that it was close to highway but far enough that noise was not an issue. Target & other shopping places in case you forget something. Also, plenty of restaurant. Only issue with CourtYards is that they do not offer any type of breakfast & they are no different than The Residence Inn which does offer breakfast. Also, on our way out, a potential customer walked in & stated she had reward points & wanted to know how to use them & how may points this hotel was & front desk person told her to go on line & she could reserve that way. Front desk could have been more helpful. On may way out I decided to help a fellow traveler & gave her the 800 rewards toll free # & explained if she did not have a tablet or smart phone they could help her over the phone, also suggested that she reserve for same points across the parking lot at the Residence, which includes breakfast, that made her day. Hotel does have a small bar, which has beer, wine, liquors, we did not use this service. Also, thin walls, able to hear everyone & anything above or beside us.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank LSMTravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob D, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded December 4, 2015

Thanks for the review! Please note that we are unable to book Reward stays on property - these must be booked by contacting the Marriott Rewards Desk. With our customer service training we hate to be unable to accommodate guest requests however this is one that we must pass on to others. I do appreciate your very positive comments and hope to see you back with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 15, 2015

Pros:

Excellent service. Tara, Anna and Sally went above and beyond to ensure that our first stay in Glenwood was perfect! (even when Expedia messed up our reservation!!)
I travel a lot for work. This was by far the best customer service I have had in a long time. It was a pleasant surprise considering the reasonable price!
The hotel is very clean and nicely decorated. The room is of a comfortable size. They also offer a good breakfast.

Cons:

Parking is limited, specially if you arrive at the hotel late. We had to park our car at the mall's next door.

Date of stay: October 2015
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Yan342015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob D, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded December 4, 2015

My sincere apologies for the parking situation the night you were with us. I recall the issue with the Expedia booking and I too was very happy with the proactive approach that our Front Desk staff took in resolving the issue. I consistently receive great comments about our staff and your testimony is now added to the long list. I hope to see you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 10, 2015

I would recommend this hotel due to its friendly personnel, its clean and beautifully furnished rooms, its delicious breakfast (although not free), and it location. It is located outside the downtown area of Glenwood Springs which is what my husband and I were looking for. We found plenty of eating options at a near-by mall and its not so far away if you want the downtown scene.

Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kathryn S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob D, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded December 4, 2015

Glad that we met our exceeded your expectations from both a guestroom and food & beverage perspective. Thanks for taking the time to write a review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2015

Same style as elsewhere, beds firm, service a bit above average, lots of room on 1st floor devoted to bar and snack shop. Large gas fireplace, clean pool area, clean outside the bldg. Everything is ala carte, after a while that adds up, best to avoid.

Date of stay: October 2015
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank Sherrie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob D, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded December 4, 2015

Frankly I thought your review of our hotel was a positive one based on the fact that we are consistent with our Courtyard brand. We consistently enjoy very positive reviews from our guests and am sorry that our brand did not totally meet your expectations with regard to cost. Having said that I do appreciate your time in writing a review and hope that when your travels return you to Glenwood Springs you will give us another chance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2015 via mobile

In full transparency, I'm a marriott platinum member. I think I had an upgraded room. I will say it was probably the nicest courtyard I've stayed at. I think it's a bit out of city center but it's not a big town. Room was great, staff super friendly. Bistro usual goodness. Wifi reliable. Note to corporate, please consider opening up breakfast to platinum members - it's about time.

Date of stay: September 2015
Trip type: Travelled with friends
Thank gottdownunder
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob D, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded December 4, 2015

Thanks for a great review and from a very loyal customer! Hurry back!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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