Booked 2 queen bed accessible room. Was surprised how large the room was. Had separate sitting area on either side of the room. 1 side had couch and chair with tv, then beds with tv, after beds were 2 other chairs. Very clean, comfortable bed, large bathroom with bathtub. Staff very engaging and helpful. Quiet location. Parking a bit crowded but would stay again and recommend.
Thank you for your review. We are so happy you had a great stay with us. Providing a comfortable room for our guests is always a priority. Thank you for staying with us and we hope you visit us again!
We stayed here so that we could explore the Roaring Fork Valley and Rifle Falls SP. I'm not sure where the bad reviews come from. The hotel was spotless; comfortable and the staff was really nice. The $12 parking fee is a little silly, but we knew of it in advance. There's really no need, but they make you aware in advance. Very pet friendly. Staff could not be more helpful.
Thank you for your reviewing your recent stay with us Devo4924. We are happy your found your visit comfortable and spotless! Our staff always tries to make sure every guest has a great stay. We hope you come back soon!
According to the front desk, there was no staffing to man any breakfast offerings.
The place was worn and really out of sync with what travelers are looking for. We would stay at the Residence Inn next door if we come back this way. Some good news is that there is a Chilis to dine at about a 10-minute walk from the hotel. Also close to Target and a grocery store too/. Also near a bus stop to get downtown.
Thank you for your review Robert! Sounds like there must have been some miscommunication, as we serve breakfast everyday between 6:30 and 10am. We are happy you enjoyed our great location! The Residence Inn, as you mentioned, is also a great place to stay! Thanks again for your review.
There are several things we like about this Courtyard by Marriott, including accommodating, kind, helpful staff. The problem is the management. We were checked in by the front office manager ( Tara or Tesa, I am not sure of the correct spelling) and it was a disaster. She was irritated, unhelpful, had a bad attitude and was borderline rude. We received a Titanium upgrade on the top floor by a staff member through the mobile chat. We arrived at the hotel somewhere around 3pm and she said the suite on the 3rd floor will be ready at 4pm. We waited in a lobby with our luggage until 4pm and she handed us the keys to the room on the 2nd floor. She said that's all she has. Why then lie to us in a first place and guarantee a suite on the 3rd floor by 4pm? She asked if we want $10 credit to use on property or 500 points. We chose points and I politely asked her if we still get a couple bottles of waters. She rudely said "We don't give free water at this property" I said "That's okay" Our room was very noisy. Horrible noise was coming from the room above us all night and she did nothing to correct this. We were up all night. Next day the staff person moved us to the room on the 3rd floor and said we can move our stuff from the room on the 2nd floor when we come back from our errands / sightseeing, since the room on the 3rd floor wasn't ready yet anyway. Tara got involved and said that if we want to move, we have to take our stuff out of the room immediately. The options were to either load all our stuff to the car ( which we did) or to store it at the hotel's desk. I begged to give us at least 40 minutes and she agreed. The room on the 3rd floor was quiet and newer than the one on the 2nd floor, which had an old, dirty comforter, which obviously wasn't replaced during the remodel. The water machine at the fitness center was empty during both days and there was no towels at the fitness center. Since there was no water fountain on the property, it made it challenging.
Thank for leaving your review USATraveler365. We are sorry to see you did not enjoy your stay with us, that is never the intent. It appears a domino effect from a series of miscommunication's has caused this undesired outcome. We honestly get a lot of great feedback about our customer service, so this is a bit of a surprise. Nevertheless, we will improve from each review, including yours. We hope you will consider Courtyard by Marriott in your future travels.
The $12 a night parking fee is a very unusual and unwelcome charge for a suburban Marriott hotel. It's a hidden-fee trick worthy of a discount airline. I won't get fooled again...there are plenty of honest alternatives, Hilton, Choice, BW, etc.
The hotel is also not quite up to the typical Marriott neatness standards. E.g., unmatched curtains that don't fully close, some spots on bathroom walls, fridge badly needing defrosting.
Bob485, Thank you for taking the time to review our hotel. We are sorry you did not enjoy your stay. We apologize if you were unaware of the parking fee before booking, our parking fee has been implemented since October 2020 and is posted on all of our booking sites. Your cleanliness and maintenance concerns have been shared with the appropriate department heads to ensure that these issues have been addressed. Thank you for coming to Glenwood Springs and choosing to stay with us.
