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ksufan88
Wichita, Kansas

Nice hotel but located about 1.5 miles from downtown

4.0 of 5 bubblesReviewed May 15, 2024
miles from downtown (pics)
We arrived via train on the Rocky Mountaineer and were put up in this hotel. It is unfortunately about a 25 minute walk to downtown so is a much better location for those with a vehicle. The hotel appears to be fairly new and rooms are nice with good Wi-Fi and comfortable furnishings. Our first floor room was quiet with a comfy bed.
Date of stay: May 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard by Marriott Glenwood Springs, responded to this review
Responded May 15, 2024
Thank you for choosing to stay with us after your journey on the Rocky Mountaineer! We're pleased to hear that you found our hotel to be comfortable and enjoyed the amenities in your room, including the Wi-Fi and furnishings. While we're sorry to hear that our location wasn't ideal for your needs, we're glad you found the accommodations to your liking. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (374)
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Traveller rating
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Reviewed April 23, 2024

Room was clean and had plenty of space. It’s close to a strip mall area within walking distance for food alternatives so great location. I’d give it a 4 if they gave real bottles of water out instead of those tiny ones that won’t even fill my water bottle if I used 2 of them. So a water bottle like their competitors give out gets them to 4 and for a 5 they need to eliminate the $12 parking fee. That’s 2 very cheap things to do. Come on Marriott!

Room tip: Pillows are small
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jimkW6646PX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded April 25, 2024

Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you found your room clean and spacious, and that you appreciated the convenient location near the strip mall area.

Regarding your comments about the water bottles and parking fee, we truly appreciate your input. We understand the importance of these details in enhancing our guests' experiences. Rest assured, your comments have been shared with our management team for review.

We strive to continuously improve our services and amenities to better meet the needs and expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

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Reviewed April 10, 2024 via mobile

I stay here often for work and this hotel is really starting to get dated. In several rooms the wallpaper is peeling off, the blinds are damaged and the mattresses are hard and uncomfortable. They also charge for parking which is ridiculous since many times there are no parking spots available.
Marriott needs a new hotel in Glenwood or they need to remodel the Courtyard. The Residence Inn next door has the same issues with crappy uncomfortable old mattresses and dated decor.

Date of stay: April 2024
Trip type: Travelled on business
1  Thank travelwithkaufy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded April 11, 2024

Dear travelwithkaufy,
Thank you for taking the time to provide us with your feedback regarding your recent stays at our hotel. We genuinely appreciate your loyalty and your willingness to share your experiences with us.

We apologize for any inconvenience you experienced due to the condition of our rooms. It is certainly not the standard of comfort and quality that we strive to provide to our guests. Please rest assured that we are actively working on addressing these issues, including the peeling wallpaper, damaged blinds, and uncomfortable mattresses.

We understand your frustration with the availability of parking spots and the associated charges. We are constantly evaluating our parking policies to ensure fairness and convenience for our guests. Your feedback will be taken into consideration as we review and adjust our parking procedures.

We truly value your business and hope that you will consider giving us another opportunity to serve you better in the future.

Thank you again for your feedback, and we look forward to welcoming you back for a more enjoyable experience.

Warm regards,

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Reviewed February 19, 2024

Nice overnight stay on the way to MOAB. Great location next to a small outdoor mall and restaurants. Downtown was also just a short drive away. Room was clean and comfortable. TV remote was a little frustrating, but slept well and woke up to a nice blanket of snow. Staff was very friendly. Would stay again!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Diane H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded February 23, 2024

dianehV6516JX, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your overnight stay on your way to Moab. It's great to know that our location near the outdoor mall and restaurants suited your needs perfectly and that you found downtown to be conveniently accessible.

We apologize for any inconvenience caused by the TV remote and appreciate your feedback on this matter. Rest assured, we'll look into this to ensure a smoother experience for our future guests.

It's wonderful to hear that you had a comfortable and restful night's sleep, especially waking up to the beautiful snow outside. Our team strives to provide a friendly and welcoming environment, so we're thrilled that you found our staff accommodating.

We look forward to welcoming you back for another enjoyable stay whenever your travels bring you through our area again. Thank you for choosing us, and until then, safe travels!

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Reviewed December 12, 2023 via mobile

It was a nice spacious room. The Bed was comfy. It was close to the iron mountain hot springs. It was close target and to walking distance to a few shops. I would stay here again. The hotel is pet friendly and we got to bring the furry family members.

Date of stay: December 2023
Trip type: Travelled with friends
Thank Jennlb720311
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded December 14, 2023

Jennlb720311,
Thank you for sharing your recent experience at our hotel! We're thrilled to hear that you enjoyed your stay and found our spacious rooms and comfy beds to your liking. It's wonderful to know that our proximity to the Iron Mountain hot springs and nearby shops added convenience and enjoyment to your visit.

We're delighted that you appreciated our pet-friendly policy and had the opportunity to bring your furry family members along. Ensuring a welcoming environment for all our guests, including those with pets, is important to us.

It was a pleasure having you as our guest, and we would be absolutely thrilled to welcome you back on your next visit to the area.

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Reviewed November 26, 2023 via mobile

Great Hotel, clean, very helpful and friendly staff, less than 10 minute drive to the hot springs and shorter into town. Nice location with restaurants nearby and a great little cafe in the hotel with Starbucks coffee. While others complained that breakfast wasn’t free, we much preferred paying a little for breakfast and getting superior choices rather than the traditional “free” continental. The Breakfast sandwich and the burrito were very good. For lunch or dinner we loved UnderBelly Burgers, a 6 min walk or 2 min drive away. Fantastic burgers and fries!

Room tip: We were there in the busy weekend after Thanksgiving and there was plenty of parking available.
Date of stay: November 2023
Trip type: Travelled as a couple
Thank Resort20093056590
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded December 14, 2023

Resort20093056590,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a fantastic stay at our hotel and that our team went above and beyond to make your visit memorable. Providing a clean and welcoming environment along with helpful and friendly service is our top priority, so it's wonderful to know that we hit the mark.

We're delighted that you found our location convenient for exploring the area, especially with the hot springs and town just a short drive away. It's fantastic to hear that you enjoyed the offerings at our Bistro, especially the Starbucks coffee—it's always great to start the day with a perfect cup.

We completely understand and appreciate your perspective on breakfast choices. We take pride in offering a variety of superior options for our guests to enjoy, and we're thrilled that you found the breakfast sandwich and burrito to your liking. It's all about providing quality choices that cater to different preferences.

Thank you for highlighting UnderBelly Burgers! We're delighted that you found their offerings delightful. It's always fantastic to have great dining options nearby, and we're glad that it added to the enjoyment of your stay.

We sincerely appreciate your kind words and recommendation. Should your travels bring you back to the area, it would be our pleasure to welcome you again for another wonderful experience.

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