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C&CWilts
Trowbridge, United Kingdom

Nice comfortable hotel

5.0 of 5 bubblesReviewed May 26, 2024via mobile
Nice hotel a short distance from Glenwood springs centre. Big car park with a nice view from most rooms.

Not far from the springs and adventure area if you’ve stopped off for that. We drove into the centre but you could walk if you had longer.

Couldn’t ask for anything more from a hotel here.
Date of stay: May 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Courtyard by Marriott Glenwood Springs, responded to this review
Responded 3 weeks ago
Dear SomersetBoy91

Thank you for your wonderful review! We're delighted to hear that you enjoyed our comfortable accommodations and convenient location near Glenwood Springs center. It's great to know that you appreciated our ample parking and the scenic views from our rooms.

We hope you had a fantastic time exploring the springs and nearby adventure areas. Should your travels bring you back to the area, we look forward to welcoming you again for another enjoyable stay.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 15, 2024

miles from downtown (pics)
We arrived via train on the Rocky Mountaineer and were put up in this hotel. It is unfortunately about a 25 minute walk to downtown so is a much better location for those with a vehicle. The hotel appears to be fairly new and rooms are nice with good Wi-Fi and comfortable furnishings. Our first floor room was quiet with a comfy bed.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ksufan88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded May 15, 2024

Thank you for choosing to stay with us after your journey on the Rocky Mountaineer! We're pleased to hear that you found our hotel to be comfortable and enjoyed the amenities in your room, including the Wi-Fi and furnishings. While we're sorry to hear that our location wasn't ideal for your needs, we're glad you found the accommodations to your liking. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 23, 2024

Room was clean and had plenty of space. It’s close to a strip mall area within walking distance for food alternatives so great location. I’d give it a 4 if they gave real bottles of water out instead of those tiny ones that won’t even fill my water bottle if I used 2 of them. So a water bottle like their competitors give out gets them to 4 and for a 5 they need to eliminate the $12 parking fee. That’s 2 very cheap things to do. Come on Marriott!

Room tip: Pillows are small
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jimkW6646PX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded April 25, 2024

Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you found your room clean and spacious, and that you appreciated the convenient location near the strip mall area.

Regarding your comments about the water bottles and parking fee, we truly appreciate your input. We understand the importance of these details in enhancing our guests' experiences. Rest assured, your comments have been shared with our management team for review.

We strive to continuously improve our services and amenities to better meet the needs and expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 10, 2024 via mobile

I stay here often for work and this hotel is really starting to get dated. In several rooms the wallpaper is peeling off, the blinds are damaged and the mattresses are hard and uncomfortable. They also charge for parking which is ridiculous since many times there are no parking spots available.
Marriott needs a new hotel in Glenwood or they need to remodel the Courtyard. The Residence Inn next door has the same issues with crappy uncomfortable old mattresses and dated decor.

Date of stay: April 2024
Trip type: Travelled on business
1  Thank travelwithkaufy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded April 11, 2024

Dear travelwithkaufy,
Thank you for taking the time to provide us with your feedback regarding your recent stays at our hotel. We genuinely appreciate your loyalty and your willingness to share your experiences with us.

We apologize for any inconvenience you experienced due to the condition of our rooms. It is certainly not the standard of comfort and quality that we strive to provide to our guests. Please rest assured that we are actively working on addressing these issues, including the peeling wallpaper, damaged blinds, and uncomfortable mattresses.

We understand your frustration with the availability of parking spots and the associated charges. We are constantly evaluating our parking policies to ensure fairness and convenience for our guests. Your feedback will be taken into consideration as we review and adjust our parking procedures.

We truly value your business and hope that you will consider giving us another opportunity to serve you better in the future.

Thank you again for your feedback, and we look forward to welcoming you back for a more enjoyable experience.

Warm regards,

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Reviewed February 19, 2024

Nice overnight stay on the way to MOAB. Great location next to a small outdoor mall and restaurants. Downtown was also just a short drive away. Room was clean and comfortable. TV remote was a little frustrating, but slept well and woke up to a nice blanket of snow. Staff was very friendly. Would stay again!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Diane H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded February 23, 2024

dianehV6516JX, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your overnight stay on your way to Moab. It's great to know that our location near the outdoor mall and restaurants suited your needs perfectly and that you found downtown to be conveniently accessible.

We apologize for any inconvenience caused by the TV remote and appreciate your feedback on this matter. Rest assured, we'll look into this to ensure a smoother experience for our future guests.

It's wonderful to hear that you had a comfortable and restful night's sleep, especially waking up to the beautiful snow outside. Our team strives to provide a friendly and welcoming environment, so we're thrilled that you found our staff accommodating.

We look forward to welcoming you back for another enjoyable stay whenever your travels bring you through our area again. Thank you for choosing us, and until then, safe travels!

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Reviewed December 12, 2023 via mobile

It was a nice spacious room. The Bed was comfy. It was close to the iron mountain hot springs. It was close target and to walking distance to a few shops. I would stay here again. The hotel is pet friendly and we got to bring the furry family members.

Date of stay: December 2023
Trip type: Travelled with friends
Thank Jennlb720311
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard by Marriott Glenwood Springs, responded to this reviewResponded December 14, 2023

Jennlb720311,
Thank you for sharing your recent experience at our hotel! We're thrilled to hear that you enjoyed your stay and found our spacious rooms and comfy beds to your liking. It's wonderful to know that our proximity to the Iron Mountain hot springs and nearby shops added convenience and enjoyment to your visit.

We're delighted that you appreciated our pet-friendly policy and had the opportunity to bring your furry family members along. Ensuring a welcoming environment for all our guests, including those with pets, is important to us.

It was a pleasure having you as our guest, and we would be absolutely thrilled to welcome you back on your next visit to the area.

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