We found most of the staff being unhelpful, dismissive and ornery in their approach. Our room was in need of a facelift. We tried to use a pool, but it was cold. Not a good value for the money. There is parking fee, which i can actually understand nowadays.
Dear Catherine10307,
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointments you experienced and appreciate your candid insights.
First and foremost, we deeply regret that you found our staff to be unhelpful and dismissive. Providing excellent service is at the core of our values, and we are disheartened to hear that we fell short during your visit. Please know that we will address this with our team to ensure that all guests receive the attention and assistance they deserve.
Additionally, we apologize for any inconvenience caused by the condition of your room and the temperature of the pool. Guest comfort is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Your comments will be shared with our maintenance and housekeeping teams for immediate review and action.
We genuinely value your feedback as it allows us the opportunity to improve. Please know that we are committed to making necessary adjustments based on your comments to enhance the experience for all future guests.
Once again, we apologize for the inconveniences you faced during your stay. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that we are known for.
Warm regards,
Nice hotel a short distance from Glenwood springs centre. Big car park with a nice view from most rooms.
Not far from the springs and adventure area if you’ve stopped off for that. We drove into the centre but you could walk if you had longer.
Couldn’t ask for anything more from a hotel here.
Dear SomersetBoy91
Thank you for your wonderful review! We're delighted to hear that you enjoyed our comfortable accommodations and convenient location near Glenwood Springs center. It's great to know that you appreciated our ample parking and the scenic views from our rooms.
We hope you had a fantastic time exploring the springs and nearby adventure areas. Should your travels bring you back to the area, we look forward to welcoming you again for another enjoyable stay.
miles from downtown (pics)
We arrived via train on the Rocky Mountaineer and were put up in this hotel. It is unfortunately about a 25 minute walk to downtown so is a much better location for those with a vehicle. The hotel appears to be fairly new and rooms are nice with good Wi-Fi and comfortable furnishings. Our first floor room was quiet with a comfy bed.
Thank you for choosing to stay with us after your journey on the Rocky Mountaineer! We're pleased to hear that you found our hotel to be comfortable and enjoyed the amenities in your room, including the Wi-Fi and furnishings. While we're sorry to hear that our location wasn't ideal for your needs, we're glad you found the accommodations to your liking. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!
Room was clean and had plenty of space. It’s close to a strip mall area within walking distance for food alternatives so great location. I’d give it a 4 if they gave real bottles of water out instead of those tiny ones that won’t even fill my water bottle if I used 2 of them. So a water bottle like their competitors give out gets them to 4 and for a 5 they need to eliminate the $12 parking fee. That’s 2 very cheap things to do. Come on Marriott!
Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you found your room clean and spacious, and that you appreciated the convenient location near the strip mall area.
Regarding your comments about the water bottles and parking fee, we truly appreciate your input. We understand the importance of these details in enhancing our guests' experiences. Rest assured, your comments have been shared with our management team for review.
We strive to continuously improve our services and amenities to better meet the needs and expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
I stay here often for work and this hotel is really starting to get dated. In several rooms the wallpaper is peeling off, the blinds are damaged and the mattresses are hard and uncomfortable. They also charge for parking which is ridiculous since many times there are no parking spots available.
Marriott needs a new hotel in Glenwood or they need to remodel the Courtyard. The Residence Inn next door has the same issues with crappy uncomfortable old mattresses and dated decor.
Dear travelwithkaufy,
Thank you for taking the time to provide us with your feedback regarding your recent stays at our hotel. We genuinely appreciate your loyalty and your willingness to share your experiences with us.
We apologize for any inconvenience you experienced due to the condition of our rooms. It is certainly not the standard of comfort and quality that we strive to provide to our guests. Please rest assured that we are actively working on addressing these issues, including the peeling wallpaper, damaged blinds, and uncomfortable mattresses.
We understand your frustration with the availability of parking spots and the associated charges. We are constantly evaluating our parking policies to ensure fairness and convenience for our guests. Your feedback will be taken into consideration as we review and adjust our parking procedures.
We truly value your business and hope that you will consider giving us another opportunity to serve you better in the future.
Thank you again for your feedback, and we look forward to welcoming you back for a more enjoyable experience.
Warm regards,
