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Management
Ukiah, California, USA

Great for a Night's Stay

3.0 of 5 bubblesReviewed 3 weeks ago
My family I stayed her during our roadtrip. It was not the best or the worst. Got the job done for a night stay to rest. The property looked newly renovated, the rooms were not bad either. The location was perfect since there were places to eat walking-distant.
Date of stay: November 2023
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard Glenwood Springs, responded to this review
Responded 2 weeks ago
GuestGroup,
Thank you for choosing to stay with us during your road trip and for taking the time to share your feedback! We're glad to hear that our location was convenient for you and that the property’s renovations made a positive impression. It's great to know our hotel provided a comfortable stop for your rest.

We appreciate your honest input and hope you’ll consider staying with us again on future travels.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (377)
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128
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Traveller rating
174
128
35
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16
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2 - 7 of 377 reviews
Reviewed September 19, 2024

Having stayed here several times over the past ~4 years, I was a little worried after seeing a few recent reviews about room quality recently, but I was pleasantly surprised with my most recent experience.

The Good
- My room was very clean! The only extremely minor nitpicks I could find was dust on some light fixtures.
- I visited the front desk at some fairly off-peak times for purchasing drinks and someone was always available quickly.
- The location is pretty good - several restaurants, a general shopping center, and the local transit system are all walkable from the property. A few hiking and mountain biking trails are also accessible from across the street. You're about 1.5mi from downtown.

Eh
- They're likely about due for room renovations, you can tell the age of some things such as chips on the corners of doors, some wearing on the blinds, and some minor wallpaper peeling. For my room, these currently were all relatively minor cosmetic things.

The Bad
- This is another property with a parking junk fee, Marriott specifically in this part of Colorado love these. This one has remained at $12/night over the past few years. Please include this in the base rate instead.

Date of stay: September 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded September 19, 2024

Thank you so much for your continued loyalty over the past few years and for taking the time to share such a detailed review. We’re thrilled to hear that, despite some initial concerns, you had a positive experience during your recent stay, especially with the cleanliness of your room and the quick service at the front desk.

We’re glad you enjoyed our convenient location and its proximity to local restaurants, shops, and outdoor activities. It's wonderful to know that our surroundings continue to enhance your stay with us.

We appreciate your feedback regarding room updates. While we're happy to hear the issues you encountered were minor, we understand how important it is to maintain our rooms to the highest standard. Rest assured, we are actively planning renovations to address these concerns and improve the overall guest experience.

Regarding the parking fee, we completely understand your frustration. We strive to be transparent with our guests, and your suggestion to include it in the base rate is valuable feedback that we'll share with our ownership team.

Thank you again for your thoughtful review, and we hope to welcome you back on your next trip to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 21, 2024 via mobile

We found most of the staff being unhelpful, dismissive and ornery in their approach. Our room was in need of a facelift. We tried to use a pool, but it was cold. Not a good value for the money. There is parking fee, which i can actually understand nowadays.

Date of stay: June 2024
Trip type: Travelled with family
1  Thank Catherine10307
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded June 25, 2024

Dear Catherine10307,

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointments you experienced and appreciate your candid insights.

First and foremost, we deeply regret that you found our staff to be unhelpful and dismissive. Providing excellent service is at the core of our values, and we are disheartened to hear that we fell short during your visit. Please know that we will address this with our team to ensure that all guests receive the attention and assistance they deserve.

Additionally, we apologize for any inconvenience caused by the condition of your room and the temperature of the pool. Guest comfort is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Your comments will be shared with our maintenance and housekeeping teams for immediate review and action.

We genuinely value your feedback as it allows us the opportunity to improve. Please know that we are committed to making necessary adjustments based on your comments to enhance the experience for all future guests.

Once again, we apologize for the inconveniences you faced during your stay. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that we are known for.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 26, 2024 via mobile

Nice hotel a short distance from Glenwood springs centre. Big car park with a nice view from most rooms.

Not far from the springs and adventure area if you’ve stopped off for that. We drove into the centre but you could walk if you had longer.

Couldn’t ask for anything more from a hotel here.

Date of stay: May 2024
Trip type: Travelled with family
Thank SomersetBoy91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded June 25, 2024

Dear SomersetBoy91

Thank you for your wonderful review! We're delighted to hear that you enjoyed our comfortable accommodations and convenient location near Glenwood Springs center. It's great to know that you appreciated our ample parking and the scenic views from our rooms.

We hope you had a fantastic time exploring the springs and nearby adventure areas. Should your travels bring you back to the area, we look forward to welcoming you again for another enjoyable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 15, 2024

miles from downtown (pics)
We arrived via train on the Rocky Mountaineer and were put up in this hotel. It is unfortunately about a 25 minute walk to downtown so is a much better location for those with a vehicle. The hotel appears to be fairly new and rooms are nice with good Wi-Fi and comfortable furnishings. Our first floor room was quiet with a comfy bed.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ksufan88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara S, Guest Services / Front Office at Courtyard Glenwood Springs, responded to this reviewResponded May 15, 2024

Thank you for choosing to stay with us after your journey on the Rocky Mountaineer! We're pleased to hear that you found our hotel to be comfortable and enjoyed the amenities in your room, including the Wi-Fi and furnishings. While we're sorry to hear that our location wasn't ideal for your needs, we're glad you found the accommodations to your liking. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 23, 2024

Room was clean and had plenty of space. It’s close to a strip mall area within walking distance for food alternatives so great location. I’d give it a 4 if they gave real bottles of water out instead of those tiny ones that won’t even fill my water bottle if I used 2 of them. So a water bottle like their competitors give out gets them to 4 and for a 5 they need to eliminate the $12 parking fee. That’s 2 very cheap things to do. Come on Marriott!

Room tip: Pillows are small
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jimkW6646PX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Courtyard Glenwood Springs, responded to this reviewResponded April 25, 2024

Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you found your room clean and spacious, and that you appreciated the convenient location near the strip mall area.

Regarding your comments about the water bottles and parking fee, we truly appreciate your input. We understand the importance of these details in enhancing our guests' experiences. Rest assured, your comments have been shared with our management team for review.

We strive to continuously improve our services and amenities to better meet the needs and expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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