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All reviews zero entry indoor water slide king suite hot tub a great stay beds were very comfortable pool area fort collins very nice hotel recommend this hotel estes park towels lobby scheels motel denver
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Reviewed May 7, 2018

We checked in around 8 PM Friday May 4 and when we checked in it was clear that the person checking us in was training. He was having trouble and then the phone rang and he said "wow she didn't even take the phone" I was guessing he was talking about the person who was supposed to be training him. She came and literally jumped over the counter and then she called over the pool guy and told him to go make her a bagel with cream cheese. She yelled this across the room. Her name was amy. She kept saying her "stupid" computer was going slow and not loading. She was very unprofessional. We checked in, and then came back down to ask for more pillows, the lady at the front desks name was peggy. She said there was pillows in the closet,and that she couldn't give us any because she would have to walk to the housekeeping room and she needed to close the pool and it would take her at least 30 minutes. So no extra pillows for us. The next morning, we had a DO NOT DISTURB sign on our door and housekeeping knocked on our door at least 5 times!! Do not stay on the 2nd or 1st floor because you can hear literally everything people do upstairs. SO extremely noisy.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank arianaandtyson13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexi R, Front Office Manager at Comfort Suites Loveland Johnstown, responded to this reviewResponded May 8, 2018

Dear arianaandtyson13,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Lexi Romero
Front Desk Manager & Sales Coordinator
Comfort Suites Loveland - Johnstown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 1, 2018

This stay was one of my favorites because they treat you like family and go out of their way to make sure you are taken care of. Heated indoor swimming pool and a crazy water slide. Also an outdoor sauna. Great value and an excellent stay.

Date of stay: February 2018
1  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexi R, Front Office Manager at Comfort Suites Loveland Johnstown, responded to this reviewResponded March 4, 2018

Dear Michael,

Thank you for your review and for choosing our hotel. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to having you again as a guest in our hotel!

Sincerely,
Lexi Romero
Front Office Manager & Sales Coordinator
Comfort Suites Loveland - Johnstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 21, 2018 via mobile

Nice, clean hotel. Nice large room and a good breakfast. Eggs, sausage, array of carbs, fruit etc. Swim pool has great indoor slide that goes on outside of the building. Hot tub is outside. Scheel’s mega store is in the same parking lot.

Date of stay: January 2018
Trip type: Travelled with family
Thank PattyJean33706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexi R, Front Office Manager at Comfort Suites Loveland Johnstown, responded to this reviewResponded January 29, 2018

Dear PattyJean33706,

We very much appreciate and value your feedback and will share it with our team. We are glad to hear that you enjoyed our Full Hot Breakfast, Spacious Suites, and our close proximity to the new Scheels All Sports store. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Lexi Romero
Front Desk Manager & Sales Coordinator
Comfort Suites Loveland - Johnstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 3, 2018 via mobile

Came to town for some family fun. This is an Excellent hotel. The beds were very comfortable. Water slide is great for the kids and nice pool and hot tub. Good breakfast selection. Friendly staff and very nice fitness center.

Date of stay: November 2017
Trip type: Travelled with family
Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexi R, Front Office Manager at Comfort Suites Loveland Johnstown, responded to this reviewResponded January 7, 2018

Dear Melissa H,

Thank you, your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are glad to hear you enjoyed our pool, water slide, and outdoor hot tub!

We hope to see you again soon.

Sincerely,
Lexi Romero
Front Desk Manager & Sales Coordinator
Comfort Suites Loveland - Johnstown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 9, 2017 via mobile

Beautiful, well-appointed and a perfect stay from start to finish. My kids died of excitement when we pulled up and saw the water slide from the outside. We've stayed at many a hotel together as a family and while we always ensure there is a pool, we have never seen a hotel with an indoor water slide!

The Lobby is large, open, clean and was decorated beautifully for the holidays. All the employees we interacted with were very professional and polite.

The room was large and extremely well laid out in terms of the use of space and how it was organized. Much better than any other comparable hotel I've stayed in. Someone clearly gave a lot of thought to functionality and ease of use. From the placement of the mini fridge, to the placement of the closet, to the easy to use zipper bag of clean bedding and pillow for the pullout sofa, to the wall-mounted, large tv on a pullout arm, to the alarm clock between the two beds with the time on either side of the alarm clock (not just in the middle facing outwards) to the movable micro lighting by the beds - everything was a delight and anticipated a travelers needs. The one miss was what another traveler mentioned - no towel bars in the bathroom (??!) and a partially open glass wall shower enclosure that led to a good bit of water splashing on the floor.

The pool was huge, clean, had plenty of towels and chairs and a small zero entry play area for younger kids. My kids loved the waterslide. The hot tub is outdoors.

The breakfast area was also very large and well-appointed with big flat screens showing the morning news with subtitles (not too loud.)

We loved this hotel enough that we would come up with an excuse to visit again in the future even if our travels didn't bring us this way!

Date of stay: December 2017
Trip type: Travelled with family
Thank FNLDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexi R, Front Office Manager at Comfort Suites Loveland Johnstown, responded to this reviewResponded January 10, 2018

Dear FNLDenver,

Thank you, we very much appreciate and value your feedback and will share it with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are glad to hear that you enjoyed our water features and our large spacious suites!

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Lexi Romero
Front Desk Manager & Sales Coordinator
Comfort Suites Loveland - Johnstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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