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All reviews sleep number keurig coffee maker old chicago room was large bbq restaurant hash browns an older hotel outdoor pool stay there again breakfast buffet fresh fruit very nice hotel train tracks longmont area great place to stay convenient location king bed
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Reviewed July 16, 2018

We chose this hotel specifically because it had an outdoor pool area, which was great while we had some down time. Our room was large and had a pull out couch allowing everyone to spread out a little more. The breakfast was great and the biscuits and sausage gravy were a huge hit! Extremely polite and helpful hotel staff. A bathroom update might be nice, but would certainly stay again.

  • Stayed: July 2018, travelled with friends
    • Value
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Review collected in partnership with Best Western
Thank Compass31146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 15, 2018

My stay was great! I travel with a little service dog and they were very accomidating! Was a little disaapointing that I asked about a bbq grill to use and it wasn't working! Other than that it was a good stay and I traveled to amother BW Plaza to continue my greaat experience!

  • Stayed: July 2018, travelled solo
    • Value
    • Location
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Review collected in partnership with Best Western
Thank terrilynnj0rdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 9, 2018 via mobile

I had a very bad traveling experience and Douglas was a ray of sunshine! He is awesome!!! He helped me so much getting our hotel after a bunch of problems with a credit card. He was so polite and funny. Douglas is the best!!

Stayed: July 2018, travelled on business
Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 9, 2018

My husband and I booked a room at this hotel for a wedding on Friday and Saturday nights. When we arrived, we noticed that the room smelled moldy, but we had to get ready and leave for the rehearsal dinner. When we came back to the room at 11:30pm, we found a centipede in the sink. In addition, the A/C rattled and either froze the room or shut off for long periods which made the room boil. The beds were rock hard, and the TV did not work. There were also holes and stains on the sheets.

We contacted the front desk about all these issues around 12:00 midnight, and stayed in the room that evening simply because we were too exhausted to move elsewhere. The following morning, we called the front desk to speak with a manager. We were told he would call us within 20 minutes. No call came, so we went to the front desk. The clerk was obviously overworked, and then proceeded to tell us that the manager was sleeping and so could not speak with us. She argued with us when we said we could not stay in that room another night after all the issues (which according to other reviews on Google have been known to staff--bugs, smelly rooms, outdated décor, etc.). We left a message with her for the manager to call us. We heard nothing, and had to spend our last day in Colorado packing, finding a new hotel, and moving our things. We called on Sunday to speak with a manager, and again no one was available.

On Sunday night, we called and finally were able to speak with the front desk manager, Brittany. She was unapologetic, rude, and argumentative, and despite our leaving multiple messages claimed she'd not heard of any issues. When I asked if she would stay in a hotel like that after all the issues and whether she would pay even 5% of what they charged us ($150), she was unable to honestly come to the defense of her hotel. This is without a doubt the worst hotel we've ever stayed in, and the customer service is the worst we've experienced in any industry. We are in the process of contacting corporate and are STILL awaiting a call back from the hotel manager because the rooms are so unacceptable and the service staff is so disorganized and rude.

AVOID this hotel. The Fairfield is the same price with a better and more convenient location, friendly staff, and clean rooms and linens.

  • Stayed: July 2018, travelled as a couple
    • Value
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1  Thank mightyminerva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 3, 2018 via mobile

This is an old hotel in major need of a makeover. Carpets are old and dirty. Sink area in our room smelled musty/moldy. Some things have been updated like beds, table and bedding. Staff was polite and helpful. Breakfast was so-so. Probably wouldn’t stay here again.

Stayed: July 2018, travelled with family
Thank Emily R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this reviewResponded July 4, 2018

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are looking forward to a hotel refresh in the near future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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