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All reviewsdog parkthe riverhot tubwafflesin townthe ownerfire pitmain streettwo queen bedstwo blocksplace to staywaffle makerrefrigerator and microwavebiscuits and gravyjeep tourrestaurants and shopsbeautiful setting
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Reviewed January 2, 2018

My girlfriend and I stayed for four nights in December 2017 while climbing in the ice park. First off, they had upgraded us from Queen to King room at extra cost without our permission. Then so many things in the room were not working -- light bulbs burned out, microwave broken, hot water inconsistent, and baseboard heaters not working. There was a window A/C-Heater unit with a sign that said "This is A/C only, use wall control for heat". The wall control must have been for baseboard heaters, but they didn't work at all. We used the window unit in heat mode, but the unit was so loud, we just left it turned off at night, using the extra blanket from the closet (which was thankfully there). It was just below freezing outside and the room held its heat well. Housekeeping? What housekeeping? Nobody visited, except to fix the lamps and microwave that we reported. I think several hotels have gone to the new door tag for "service requested" rather than "no service requested". Without this tag on the door, they don't visit. Breakfast? There was some, but it started at 7:30... very late for any activities you may wish to do, like ice climbing at the same time. It was minimal, strange, and not re-stocked apparently. Cereal, breads, coffee, yogurt, and juice were okay. There was a standard hotel waffle maker, and three hot trays with sausage links, biscuits, and then some rotating pan that had chocolate chip pancakes one morning (really, chocolate chip pancakes?), country gravy from a can another morning (egads), just more biscuits another morning... but no eggs or other warm items. The biscuits and breads were okay. So it was pretty minimal and we lived on biscuits and sausage or muffins and sausage along with cereal and yogurt. They ran out of regular cream cheese and left out only Vegetable Garden Cream Cheese (what?). Yeah, it was breakfast, but not well kept. Then, the hot tubs. Only one of the two tubs was filled for winter, and it was a small one, for only four to six people (four comfortably, six would be really cramped). And the water was dirty. My girlfriend got a speckled rash all over her torso and I itched too. I don't think they got water from the Ouray Hot Spring, but from a hose instead. The showers were barely warm on one night, as if all the hot water had been used up to refill the hot tub maybe? We were in room 11 which was near metal stairs on the end of the building. Man, those metal stairs can clang loudly as people drag their baggage up and down. The staff appeared to be the sons of those who own the place. We could smell their smoking in the lobby, and they smelled like smoking when they fixed our lights and microwave. We called them to fix the lights and microwave, which they did promptly, but didn't really wish to interact with them. A year ago, we stayed at the Victorian, and will likely go back there next time. We'll be back for ice climbing, but not back to this hotel. It needs some serious infrastructural maintenance and upgrades and the staff needs to undergo hospitality training. It was definitely overpriced for the value received.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank jimbobrian15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 10, 2017

We have stayed in Ouray numerous times and understand that accommodations are not what most are use to. Unfortunately, our stay at Rivers edge was sorely lacking in even the basics. For the price we were very disappointed. No towels in room, furnace sounded like a freight train, hot tubs seemed poorly maintained and "free breakfast" was a joke. The only bright spot was sitting on the benches enjoying the river. I definitely would not recommend this place to others!

  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Rene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 4, 2017

My wife & I stayed at this property in September, 2017. First the positives: cute grounds/landscaping, nice location relative to Main Street in Ouray, allowed dogs. The negatives: Dated rooms, did not see housekeeping, nor did they visit our room during our stay, the room was not stocked with required # of towels or soap, the shower valve in the bathtub did not function, breakfast was not good or nutritious. Powdered eggs I think?? That was the only "protein", and no yogurt or fruit (except for some thin orange slices set out on a plate). This is a cute place on the outside, just needs some updating and customer service. The front desk wasn't really manned in the mornings during breakfast...they just put your receipt on the desk for you to pick up when you checked out, so it was a little hard to give them any feedback about your room/stay. I didn't really feel this was a good value since we spent almost $200/night including the Resort Fee, Taxes, Pet Fee, Sales Tax, etc....

Stayed: September 2017
Thank Bret61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 22, 2017

In Sept. '17, we stayed at the River's Edge Motel for 2 nights. We liked our rooms and the common areas available to us. The room came with a Continental style breakfast, which provided scrambled eggs, sausage, biscuits, gravy, make your own waffle, 3 kinds of cereals, milk, juice, and coffee. All in all, we would stay there again if in the area.

Room Tip: Ask if there is an elevator to the upper level floors.
  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank BigJoBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 21, 2017

Booked a delux king here for the 3 nights. The guy at reception was very friendly. We were given room 11, which was at the end of the bottom row in a 2 story block. We did notice the metal stairs outside. The room was pretty average, we must have different ideas re. luxury! Problems started as more people arrived and started clattering up and down - the walls shook. The room was quite clean, no problems there. At about 4:30 the following morning the upstairs guests got up and spent the next 2 hours roaming around, up and down the stairs and havings baths and showers. I forgot, the plumbing was very loud. The ceiling must have been very thin because you could hear everything. The next night there were 2 dogs in that room and you could clearly hear them pacing up and down constantly. Another sleepless night. I can't comment on the other rooms but I would certainly avoid this one. The grounds were nice and breakfast was average. This motel was very expensive for what it is.

Room Tip: Ask for a high floor.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Gwendaphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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