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“I'd stay there again.”
Review of Quality Resort

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Quality Resort
Ranked #14 of 15 Hotels in Pagosa Springs
A TripAdvisor Member
“I'd stay there again.”
Reviewed 4 February 2004

We stayed at Pagosa Lodge for a couple of nights during the holiday. I can't agree with any of the negative posts on this site. The staff was very friendly. The homemade fudge the receptionist gave us at check-in was great. There were some repairs going on because of an accident, and the staff was very apologetic. We weren't affected and the actual area was quite small. Our room was large and very clean. I have no complaints. If you're looking for a pleasant place to stay while you're in the area I don't think you can go wrong here. If you want to be pampered at a spa you'd probably be better off paying for it and staying somewhere else.

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97 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
A TripAdvisor Member
Reviewed 5 January 2004

From the looks on the website, the lodge looks nice, but that's because the picture was taken in the dark and on the main entrance to the hotel. The buildings are old, and falling apart. There was no carpet in our hallway. The walls of the room are very thin and the doors are terrible. We had a family of 10 checking in at 4:00 AM on our first night, and they sat in the hallway for 30 minutes while some of them checked in. I called the front desk about it but they told me to wait until they had checked in. We made the mistake of ordering food from the restaurant. My salad missed half of the ingredients on the menu and was terrible. It's too bad that not more effort is put into this place.
It could be a nice place to stay if the management cared.

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Travellers are raving about these Pagosa Springs hotels

A TripAdvisor Member
Reviewed 4 November 2003

I agree with the previous review--do not stay here. We stayed there many years ago and it was quite adequate. The property and the service has taken a nose dive since then. We booked over the phone last fall and when we arrived the place was so dingy and the front desk staff was so rude, we canceled our reservation and went up the street.

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A TripAdvisor Member
Reviewed 8 July 2003

First off let me advise you not to ever, I mean ever stay at this hotel. My wife, and I stayed there, and decided to have our wedding there. Well biggest mistake of our lives, first off we had to clean up the bird, and goose crap ourselves the staff did not do it. We also had 7 to 8 spiders in our rooms, and when they killed them the let them fall on the floor and did not clean them up....I have the pictures to prove it....there also is no refrigerator in the rooms...and they did not change the sheets when roomservice came, the reason we know is because there was a marking on the sheets and it was there for 3 days....another incident was the elevator got stuck in between the 2, and 3 floor, and all they would say is it happens when there are so many people going up and down the elevators.....the lake near the lodge is really dirty....so really think twice if you want to stay there...email me if you want to see the pictures of the spiders if you want to see them....

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, General Manager at Quality Resort, responded to this review, 11 February 2004
The Pagosa Lodge is a premier resort established 32 years ago. We work to provide the highest quality experience for all of our guests. We clearly indicate to potential visitors what the facilities of our hotel are, and only the executive suites are advertised as having refrigerators. Our location on the shores of a natural lake creates a situation in which we are the host to migratory and seasonal wildlife, including Canadian Geese, a protected and beautiful species. This leads to necessary compromises with guest events, which we always clearly inform them of. As the lake itself is a natural resource, it exists in its natural state, and it not subject to our control as to conditions.The Southwest region including Colorado is experiencing a severe drought, and we have instituted a water conservation policy which guests may voluntarily support concerning circulation and refreshing bed linens. Our staff responds immediately to all guest requests, and we appreciate such suggestions whenever made during a guest's visit. We are limited in our ability to resolve issues which are not brought to staff notice during a guest stay. The condition of facilities and grounds is of importance to us. In matters of perception as to these conditions, difference of opinion may depend on motive in making such comments.Jack Nightingale General Manger Pagosa Lodge
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Additional Information about Quality Resort

Property: Quality Resort
Address: 3505 W Highway 160, Pagosa Springs, CO 81147-9005 (Formerly Pagosa Lodge)
Region: United States > Colorado > Pagosa Springs
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 15 Hotels in Pagosa Springs
Hotel Class:2.5 star — Quality Resort 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Full Service Hotel with full conference facilities with two onsite restaurants and cocktail lounge. ... more   less 
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Also Known As:
Pagosa Hotel Pagosa Springs
Pagosa Hotel Springs

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