we've been to var four seasons and such hotels over many years and my review is not one based upon snobbery or undue expectations but on what one would reasonably expect a hotel such as this. none of what i post will be biased by one individual or a personal favor to anyone at the hotel.
the property and locale are excellent and their services as described online are exactly as described- in particular the ski concierge and transport services work smoothly and make life easy for everyone from the beginner to the expert. the decor, the outside, the front desk and concierge were excellent and reliably so. the pool was great and such a novelty and fun when we stayed in january. (by the way we travelled with a 2 and 3 year old and the hotel was very accomodating and kid friendly).
the bad- for better or for worse, the hotel has an agreement (i don't know if it is for tax purposes, colorado law, or whatever) to hire disabled staff. the only place i saw these was with the housekeeping dept. some had a problem understanding what we said and with our requests. one evening they walked in sans knocking- and DESPITE the do not disturb sign on the door- while my wife was naked and changing her clothes. another day they basically only made the bed and did not replenish the coffee or vacuum. when we came in the nespresso machine was broken and they did not bother to check on it prior to arrival. on another occassion the lady appeared to be paralyzed and only had the use of one arm and did not look very capable- she took an hour to clean the room. NOTE: i state the facts. my personal opinion is that people have a right to work but i think that the choice of hire for such a hotels does not equate to the level of service we expect. this is nothing personal against the disabled (who i still tipped).
highlights- the valet guys were very good. not pushy on tips. humble and most reliable and friendly. (vs the valets in the miami location who seem to hover around you like birds of prey for a couple of pennies)- i think this is becasue vail runs its own valet service rather than co-op arrrangement with 3rd party company.
overall i recommend the hotel highly. mention that it is your lodging and people in vail village take extra good care of you. (mind the sonnentag hotel area- there seems to be a rivalry with four seasons and the swiss chalet restaurant that is next to it exemplified this with the defensive posture the waiter took when he found out we were staying at the four- lol)
PS- prices seem to be climbing and i think they'd better watch it because they could price the hotel out of logic. if your budget is limited in this price range 2013 may be out of the question for you.
- Official Description (provided by the hotel):
- At the gateway to Vail Village, Four Seasons Resort Vail presents a fresh interpretation of a grand alpine hotel. With 121 guestrooms, 19 Residence Club units and 16 Private Residences, the Resort features amazing mountain views, a signature restaurant, Flame, and full-service Spa with 13 treatment rooms. The heated pool, flanked by a fireplace, is open year-round. In winter, skiing is a breeze with the Four Seasons Ski Concierge at the base of the Vista Bahn chairlift. In summer, families discover dazzling outdoor enjoyment, with an abundance of activities including horseback riding, fly fishing, zip lining, rafting, biking and more. With the largest guestrooms in all of Vail Valley — each with a soaking tub and a stone fireplace — you may not want to leave the room! Yet the Resort is just steps away to Village nightlife, shopping, al fresco dining and the renowned Village "apres" lifestyle Vail is known for. ... more less
- Reservation Options:
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- Also Known As:
- Four Seasons Resort Vail Hotel Vail
- 4 Seasons Resort Vail